FOC Watch Leader

CARNIVAL CRUISE LINES; Miami (FL); Hybrid; USD 110,000 - 165,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee stock purchase

Paid time off

Sick time

On-site fitness center

Tuition reimbursement

Job summary

The FOC Watch Leader at Carnival Cruise Line in Miami leads shoreside watch operations for the Fleet Operations Center, monitoring fleet activity and coordinating with shipboard teams to resolve irregularities and ensure safe, smooth itineraries.

You will prepare reports, brief senior leaders, and drive incident response with cross-functional partners. Requires 5+ years in ship operations leadership and a bachelor’s degree, with ability to work nights and weekends in-office in South Florida.

Qualifications

• Bachelor’s Degree required.
• 5+ years leadership experience in ship operations and safety functions.
• Service as a ship’s deck, engine officer or guest services on significant vessels preferred.
• Experience in knowledge management and managing complex audio/visual displays and dashboards.
• Experience with MS Office (Excel, Word, PowerPoint) and Office 365.

Responsibilities

• Support routine fleet current operations and deliver reports, notifications, and briefs on fleet activities and events.
• Coordinate with shipboard and shoreside leadership to respond to deviations and incidents.
• Develop courses of action for itinerary deviations and short-notice ship requirements.
• Monitor irregular conditions and propose proactive actions to maintain safe ship operations and guest experience.
• Manage situational awareness displays and ensure data accuracy for multiple divisions.
• Notify senior leaders of dangerous situations and activate CIOT/SIRP as needed.
• Assist in nautical itinerary development and berthing plan work.

Skills

Analytics

Communication

Interpersonal

Self-motivation

Education

Bachelor's Degree

Tools

MS Office

Office 365

Job description

The FOC Watch Leader serves as the shoreside watch stander/leader in the Carnival Cruise Line, Miami-based Fleet Operations Center (FOC), monitoring current fleet operations, responding to irregular deck, engine, and hotel issues, coordinating ship deviations, and interacting with multiple shore side departments to provide robust situational awareness and decision-making support for senior shore side and shipboard leaders. Shared services to support the HAG (Holland America Line, Princess, Seabourn, P&O Australia

Essential Functions:

• Support routine fleet current operations. Create and deliver reports, notifications, and briefs on fleet activities, deviations, and events.

• Manage near-term operational issue responses, to include coordinating with shipboard leadership teams, shore side marine & hotel operations personnel, and external public and private partners. Includes evaluating information generated in decision-support tools.

• Coordinate with shipboard and shoreside leadership teams to develop courses of action in response to itinerary deviations, short-notice ship requirements, and disruptive events.

• Monitor for irregular conditions that may cause itinerary deviations or necessitate operational changes. When possible, in agreement with shoreside leadership, propose proactive courses of action to maintain continued safe ship operations and avoid negative guests’ experience.

• Manage situational awareness displays, ensuring accuracy of reporting data and availability of current operational data for multiple Carnival and HAG operational divisions.

• When required, notify senior company leaders of situations that present potential danger to guest, crew, and vessels. Proactively monitor and notify in case of potential media exposure. Activate and moderate Carnival Irregular Operations Team (CIOT) conferences, and/or activate the Shore side Incident Response Plan (SIRP) as requested for CCL and HAG. Provide associated support to CMG FOC as requested or directed.

• Assist, as directed, in nautical itinerary development, and resolution of operational nautical issues. This will also include support to developing long term berthing plans and arrangements.

Knowledge, Skills & Abilities:

• Strong analytical and problem-solving skills

• Effective communication skills across multiple media forms;

• Effective interpersonal and relationship-building skills

• High degree of self-motivation, tenacity, and drive.

Essential/Minimal Qualifications:

• Bachelor’s Degree required

Essential Experience Required:

• 5+ years leadership experience in ship operations and safety related functions.

• Service as a ship’s deck, engine officer or guest services, preferably of significant vessels in the cruise industry, the tanker/offshore industry, or other shipping sectors.

• Experience in knowledge management and managing complex audio/visual displays and dashboards

• Experience with MS Office (Excel, Word, & PowerPoint) and office 365.

Travel: Ship Based

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. May be requested to work a different shift.Other job specific working conditions. Must be able to work night and weekend shifts. Typical shift is 12 hrs Responsible for reporting information related to environmental releases or inadequate performance of environmental pollution protection equipment, system casualties resulting in internal spills, excessive waste development and leaking equipment with oil-to-sea interfaces.

Physical Demands. Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated Carnival office in South Florida Monday through Thursday each week. Employees may work from their homes on Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan.Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits:
  • Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company paid term life insurance and disability coverage
• Financial Benefits:
  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan
• Paid Time Off:
  • Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
  • Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
• Other Benefits:
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement
  • On-site Fitness center at our Miami campus

About Us

At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world’s most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch.

Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.