FM Operations Supervisor (Reno NV 89431)

Updike-Distribution-Logistic; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Updike-Distribution-Logistic is seeking a FM Operations Supervisor for the Phoenix area, overseeing final mile operations with a focus on carrier management and customer satisfaction. The role demands leadership over delivery teams, strong coordination of inbound/outbound freight, and adherence to customer standards.

The position requires experience in logistics, a valid driver’s license, and the ability to work evenings and overnight shifts in a fast-paced environment.

Qualifications

• 2-3 years of logistics management experience.
• 2-3 years leadership experience with carriers.
• Higher education or equivalent experience.
• Must have a valid driver’s license.
• Proficient in MS Office (Word, Excel, Outlook).
• Strong customer focus and results-driven mindset.

Responsibilities

• Manage, motivate and develop delivery carriers according to company policies.
• Oversee inbound freight, including unloading, staging, and location management.
• Oversee outbound freight, including staging, product verification, and daily load outs.
• Ensure adherence to customer standards and address service issues.
• Support scheduling and coordination for 2nd shift and final mile routes.

Skills

Leadership experience

Customer-focused

Route optimization

Driver's license

Education

Higher education or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

FM Operations Supervisor (Reno NV 89431)

Job Category: Warehouse

Requisition Number: FMOPE001243

• Posted : July 16, 2026
• Full-Time
• On-site

Locations

Showing 1 location

PHOENIX, AZ 85043, USA

Description

Final Mile Warehouse Supervisor will be responsible for the ownership of the day to day operations with an emphasis on continuous development of relationships with customers, company delivery teams, and independent contractors. The right leader in this role will drive continuous improvement in route and delivery team management, key performance indicators, customer feedback on delivery experiences, and daily customer interaction. They will develop a strategic and tactical plan that drives our last mile operation vision forward at Updikes pace of business. They will evolve and scale the organization along with the business. They will lead by example, being just as passionate about operational performance and predictability as they are about all other aspects of the customer experience. With the business growing rapidly, this leader will not have the luxury of having tunnel-vision for any one area; rather, this individual will need to exhibit excellent judgment on how to prioritize focusing on existing delivery teams and customer needs with adding new teams and routes.

• 2nd Shift (Evenings/ overnight)
• Responsible to manage, motivate and develop delivery carriers according to company policies
• Responsible for managing costs, overhead at their facility
• Responsible for inbound freight, including unloading, putting away, organizing, location management, and organization of product located in the warehouse
• Responsible for outbound freight, including staging, product verification, and daily load outs
• Responsible for managing and maintaining adherence to customer standards
• Responsible for customer service issues that arise throughout the day
• Any and other special requests related to the day to day operations
• Logistics Management: 2-3 years
• Owner Operator Management: 2-3 years
• Must have a Valid Drivers License
• Flexible Schedule Must be able to work a schedule that may include early mornings, evenings, weekends, and some holidays
• Experience working in or with parcel, home delivery, and or courier final mile management.
• Experience within a 3PL (Third Party Logistic or Supply Chain Consulting firm).
• Experience of 2-3+ years in a leadership role managing carriers with a strong preference for final mile carrier management
• The ability to learn and utilize assorted freight / traffic information and billing systems.
• Understanding of the transportation industry, especially final mile operations.
• Passionate customer focus
• Tenacious commitment to continuous improvement
• Has relentlessly high standards and drive to win (is never satisfied with the status quo)
• Drive, determination, and discipline of a self-starter
• Ability to analyze every detail of business and recommend/implement strategies to improve performance
• Has passion and convictions and the innate ability to inspire passion in others
• Higher education and/or equivalent experience
• Proficient in Microsoft Office including Word, Excel, and Outlook
• Effectively communicate in writing and verbally

While performing the duties of this job, the employee is regularly required for extended periods of time to stand, walk, sit and use hands to manipulate, handle or feel objects, tools, controls and office equipment. The employee frequently is required to talk and hear. The employee is occasionally required to reach with hands and arms and stoop, kneel or crouch. The employee is may be required to lift and pull inventory from shelves (up to 50 pounds with a group lift of up to 70 pounds), climb ladders and use forklift machines. Must wear goggles, gloves and vest when required.

Candidate must be able to work in a team-oriented, fast-paced environment. Position requires working in varying weather conditions. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Temperature controlled office environment and non-temperature-controlled warehouse environment

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.