Flying V Sales & Operations Manager

Loews Hotels & Co; Tucson (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Loews Ventana Canyon Resort in Tucson, AZ seeks a Sales & Operations Manager for Flying V Restaurant to drive private dining and catering revenue while delivering exceptional guest experiences.

You will prospect new business, coordinate with culinary and beverage teams, and lead on-site operations during events, including VIPs and contract negotiations.

Evening, weekend, and holiday availability required; hotel or luxury hospitality experience preferred; competitive benefits included.

Qualifications

• Drive revenue through private dining, events, and campaigns.
• Prospect and secure new business for Flying V event services.
• Coordinate with culinary and beverage teams to tailor catering menus.

Responsibilities

• Act as on-site lead during events to resolve issues.
• Manage VIP reservations with personalized service.
• Negotiate event contracts including Food & Beverage minimums.

Skills

Client relationships

Proactive & organized

Communication skills

Negotiation

Contract management

Site visits

CRM systems

Microsoft Office

Education

High school diploma or equivalent

Associate's or Bachelor's in Hospitality or Business

Tools

CRM systems

Microsoft Office

Job description

Recognized as an AZ Central Top Workplace, Loews Ventana Canyon Resort offers careers at a luxury resort in Tucson's Catalina Foothills. Team members create memorable stays for guests seeking relaxation and adventure across 398 guest rooms, five dining outlets, spa, recreation, and event spaces.Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.What We Offer:Competitive health & wellness benefits, 401(k) & company matchPaid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet BereavementTraining & Development opportunities, career growthTuition ReimbursementPet InsuranceTeam Member Hotel Rates, other discounts, perks & moreComplimentary meals in Team Member Café while workingGolf discount at The Lodge at Ventana CanyonCommunity volunteer opportunitiesBenefits are subject to eligibility and may vary by positionWhat We're Looking For:A dynamic and results-driven Sales & Operations Manager dedicated to the Flying V Restaurant. This role combines strategic sales leadership to drive private dining and catering revenue while ensuring exceptional guest experiences. Nights, weekends, and holidays availability is required for this position.Who You Are:Known for your ability to build trust and long‑lasting client and stakeholder relationships.Recognized for being proactive, staying organized, and ahead of operational demands.Confident making decisions independently, driving performance, and achieving results.Skilled in delivering clear and compelling communications including client presentations.Experienced in successful negotiation and contract management.Veterans and military spouses encouraged to apply.What You'll Do:Drive revenue through strategic sales initiatives, including private dining, events, and promotional campaigns.Actively prospect and solicit new business for our event services, targeting group clients and corporate accounts.Promptly reply to all incoming leads; conduct site visits to support in converting Flying V business.Respond to event inquiries and conduct site visits to showcase our venue as a premier event destination.Maintain relationships with Sales/Marketing teams to attract VIPs, media, and promotional opportunities.Negotiate event contracts, including Food & Beverage minimums and customized client requests.Serve as the primary point of contact for all event clients, from inquiry through execution.Collaborate with the Culinary and Beverage teams to create and optimize catering menus that align with client preferences and financial goals.Act as the on-site lead during events, resolving issues and ensuring smooth operations.Manage VIP reservations, ensuring personalized service and attention to detail.Maintain accurate records of all client communications and event details.Attend departmental meetings as appropriate: Staff, Department, Resume Review and BEO Meetings, etc.Analyze sales performance, identify growth opportunities, and implement solutions to achieve targets.Oversee day-to-day operations, ensuring seamless coordination between FOH and BOH teams as needed.Lead, coach, and develop the team to uphold exceptional service standards.Other duties as assigned.Your Qualifications Include:High School Diploma or equivalent is required.3+ years in catering, event sales, or fine dining hospitality is required.Proficiency in Microsoft Office and CRM systems is required.Ability to work evenings, weekends, and holidays is required.Hotel or luxury restaurant experience is preferred.Knowledge of wine, spirits, and food pairings is preferred.Experience with budgeting, forecasting, and P&L management is preferred.Associate's or Bachelor's degree in Hospitality, Business, or related field is preferred.In this position you will often be sitting for extended periods.In this position you will often be standing/walking for site visits or event supportIn this position you will often need ability to lift up to 25 lbs.Who You'll Supervise:While this role does not have direct reports, you will collaborate extensively with both internal teams and external clients to support the success of the organization.Loews Hotels & Co is an Equal Opportunity Employer committed to a diverse work culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you would like to request a reasonable accommodation to submit an application or participate in the hiring process please contact our Human Resources team.