General Summary
Under general supervision, responsible for zone maintenance, vehicle receiving & shipping, inventory scanning, vehicle movement (both on and off lot), lot wash/merchandising, taking and uploading photos to carmax.com, and providing exceptional customer service.
Principle Duties & Responsibilities
- Execute processes as defined by work instructions and/or standardized work
- Participate in problem‑solving and continuous improvement activities with the team
- Train new associates with guidance from Inventory Associate II and/or the Manager
- Provide outstanding customer service to internal and external customers
- Ensure daily lot maintenance and security of display areas and work‑in‑progress zones
- Secure and receive vehicles shipped to CarMax
- Prep vehicle and title packets for shipping to other locations
- Complete scanning of vehicles to ensure accurate product status
- Wash and vacuum customer returns and loaner vehicles
- Perform front‑lot wash
- Perform Photo Station process
- Drive vehicles on and off lot for repairs/storage
- Provide support to Auctions (if applicable)
- Maintain workplace cleanliness and organization per CarMax 5S standards
- Complete duties as assigned by Flow Inventory Associate IVs and Managers
Minimum Qualifications / Requirements
- Current driver’s license meeting CarMax DSEPS standards
- Ability to read, interpret, and transcribe data to maintain accurate records
- High School diploma or equivalent work experience preferred
- Ability to execute processes as defined by work instructions and/or standardized work
- Complete Inventory Associate Workstation Certifications & assigned Workday learnings
- Ability to safely lift up to 50 lbs
Working Conditions
- Indoor and outdoor environments; may include working at times in noisy and/or inclement weather conditions
- Flexible work hours with shifts that may include nights, weekends, and holidays
- Requires walking or standing for extended periods of time in a high‑energy, fast‑paced environment
- Wears CarMax clothing (acquired through the company) at all times while working in the store
- Follow all CarMax, OSHA, and EPA standards, including PPE use and proper waste disposal
- Adhere to all CarMax policies, including Attendance, Asset Protection, Integrity, TAWR, and Standards of Professional Appearance
Disclaimer and Approvals
This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax, with or without notice. The document has been reviewed and approved by management and Human Resources and cannot be modified without written consent from an authorized manager.
CarMax is an Equal Opportunity Employer by both policy and practice and subscribes to federal and state laws that forbid discrimination because of race, color, age, religion, sex, national origin, or disability.
Employment at CarMax is at‑will, and therefore can be terminated, with or without cause, at any time, at the option of the associate or CarMax. The at‑will employment relationship will remain in effect throughout an associate’s employment with CarMax unless it is modified by a specific, express written employment contract signed by an officer of CarMax and the associate.
Salary
Hourly rate: $19.43 – $21.21
Benefits
Except as otherwise required by state law, CarMax Associates are entitled to paid sick, vacation, and holiday time.
- Full‑time hourly or commission/incentive eligible: up to 48 hours of sick time per year (accrued per pay period) and between 80 and 200 hours of vacation time per year after a 90‑day waiting period, depending on years of continuous service.
- Six paid scheduled holidays per year plus one floating holiday; if an associate works on a scheduled holiday, they are eligible for holiday premium pay.
- Full‑time salaried associates: paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc., subject to manager approval.
For more details about benefits, please visit the CarMax Benefits website.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.