Florida Event Staff

Baltimore Orioles; Sarasota (FL); On-site; USD 17,000 - 25,000; Part time

Job summary

The Baltimore Orioles seek Florida Spring Training Event Staff in Sarasota to help ensure guests have an enjoyable and safe experience at Ed Smith Stadium. Roles include Usher, Gate Attendant, Guest Services and Executive/VIP Attendant during gamedays.

Responsibilities include assisting guests, scanning tickets, guiding seating, monitoring crowds, and supporting emergency procedures while maintaining a professional appearance and positive guest relations.

Qualifications

• Friendly, customer-service oriented mindset.
• Clear communication with guests and team members.
• Ability to work in all weather and stand for long periods.
• Comfortable in loud, crowded environments.
• Willing to work evenings, weekends, and holidays.

Responsibilities

• Usher guests to seats and provide directions.
• Gate Attendant: verify tickets and entry credentials.
• Guest Services: assist guests and answer questions; monitor restricted areas.
• Executive/VIP Attendant: verify credentials and maintain discretion with VIP guests.
• Monitor crowd flow and ensure safety policies are followed.
• Assist with emergency or evacuation procedures when needed.

Skills

Customer service

Communication

Teamwork

Crowd control

Safety awareness

Job description

Job Title

Job Title: Florida Spring Training Event Staff

Location

Location: Sarasota, FL

Type

Type: Seasonal, Part-time

Overview

The Florida Spring Training Event Staff employee is an outgoing, guest-friendly individual primarily responsible for ensuring that all guests of Ed Smith Stadium have an enjoyable and safe experience. Your attention to detail and excellent people skills will allow us to bring excitement to all guests on gamedays. Gameday Florida Event Staff assignments include: Usher, Gate Attendant, Guest Services and Executive/VIP Attendant.

Essential Job Duties And Responsibilities

• Usher


• Gate Attendant


• Guest Services


• Executive/VIP Attendant

Details for each role are listed under the subsections below.

Usher

• Maintain a safe, orderly, and welcoming environment for all guests throughout the ballpark.


• Assist with wayfinding and seat locations.


• Monitor assigned sections for safety and compliance with ballpark policies.


• Offer responsive customer service when questions or issues arise.


• Manage crowd flow.


• Address guest concerns.


• Support emergency or evacuation procedures when needed.

Gate Attendant

• Ensure a smooth, efficient, and secure entry experience for guests arriving at the ballpark.


• Scan tickets and verify entry credentials.


• Assist with bag and item screening in accordance with ballpark policies.


• Conduct security screenings in accordance with ballpark policies.

Guest Services

• Ensure a smooth, efficient, and secure experience for guests at the ballpark.


• Monitor emergency gates to ensure they remain closed and are used only for emergencies or authorized end-of-game exits.


• Monitor fan behavior and prevent unauthorized access to restricted or staff-only areas.

Executive/VIP Attendant

• Verify credentials for access into restricted areas.


• Remain vigilant and notify leadership immediately when incidents or issues occur.


• Provide professional, respectful, and discreet interactions with Executive and VIP guests at all times.

Basic Qualifications For All Event Staff Positions

• Exhibit a friendly, non-confrontational and customer service focused mindset.


• Effectively communicate with other team members, leadership, partners, and guests.


• Follow written and verbal instructions.


• Actively listen and understand feedback, direction and inquiries.


• Ability to work in all types of weather, including heat, cold and rain.


• Patience and comfortability working in large crowds in a loud environment.


• Ability to stand for long periods of time, including walking throughout the ballpark and climbing stairs.


• Ability to crouch and bend.


• Ability to react to various situations quickly.


• Ability to use technology applications for scheduling and job functions when necessary.


• Ability to maintain a neat and professional appearance while adhering to position ballpark uniform standards.

Availability

• All Event Staff positions require flexibility to work evenings, weekends, and holidays as reflected by the Orioles 2027 Spring Training home game schedule.


• Team Members must be available for all home games for the Orioles 2027 Spring Training schedule.


• Must be available to arrive up to 30 minutes prior to gates opening and stay up to 30 minutes post-game.


• Required to complete paid training prior to being approved to work game/event shifts.

Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The duties listed do not represent an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

Equal Opportunity Statement

The Baltimore Orioles are an Equal Opportunity Employer. It is the policy of the Baltimore Orioles to ensure equal employment opportunity without discrimination or harassment on the basis of race (including hair textures, afro hairstyles, or protective hairstyles), color, national origin or ancestry, religion or creed, gender or sex (including pregnancy), age, disability, citizenship status, marital status, veteran’s status, genetic predisposition or carrier status, gender identity, sexual orientation, or any other characteristic protected by law.