Florence - Service Advisor - Full-time

Longlewis; Florence (AL); On-site; USD 40,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Service Advisor to enhance customer satisfaction and streamline communication between clients and technicians. This role is pivotal in ensuring that customers receive timely updates and clear explanations regarding their vehicle's service needs. With a focus on delivering exceptional customer service, you will help create a welcoming and efficient service experience. If you're passionate about the automotive industry and thrive in a dynamic environment, this is your chance to make a significant impact.

Qualifications

• 1+ years experience in a dealership or large-scale service facility.
• Strong technical knowledge and proven customer service skills.

Responsibilities

• Serve as the primary liaison between customers and technicians.
• Accurately identify and communicate vehicle issues and service needs.

Skills

Customer Service Skills

Technical Knowledge

Communication Skills

Ability to Handle Pressure

Education

High School Diploma or GED

Job description

Join to apply for the Florence - Service Advisor - Full-time role at Long-Lewis Automotive Group

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Service Advisor - Be the Voice of the Service Department!

We're looking for a Service Advisor who thrives in a fast-paced environment and can serve as the essential link between our customers and service technicians. As the central point of communication, you'll be responsible for understanding customer concerns, coordinating service and repair solutions, and ensuring clear, consistent updates throughout the service process.

You'll play a key role in creating an exceptional service experience—from diagnosing initial concerns to explaining recommended repairs and maintenance with clarity and confidence.

Key Responsibilities

• Serve as the primary liaison between customers and technicians
• Accurately identify and communicate vehicle issues and service needs
• Set and manage clear expectations for repair timelines and costs
• Ensure customers are informed on required and recommended services
• Maintain a strong focus on customer satisfaction and retention

Qualifications

• High school diploma or GED
• At least 1 year of experience in a dealership or large-scale service facility
• Valid, unrestricted driver's license and a clean driving record
• Strong technical knowledge and proven customer service skills
• Ability to stay calm under pressure and handle multiple priorities
• Volkswagen & Mitsubishi Certification is a plus, but not required
• Professional appearance, positive attitude, and excellent communication skills
• Passion for delivering world-class customer service

If you're a team player with a talent for communication and a passion for the automotive industry, we'd love to meet you!

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Additional Details

• Job Industries: Other
• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Retail Motor Vehicles

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Salary range: $40,000.00 - $90,000.00

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