Floral Manager

Albertsons Companies; Dallas (TX); On-site; USD 48,000 - 65,000; Full time

Job summary

Albertsons Companies is seeking a Floral Manager to lead the Floral Department, including merchandising, inventory management, customer service, sales growth, labor management, and staff development. The role ensures high-quality floral products, creative displays, and exceptional customer experiences while meeting sales and profitability goals.

The candidate will supervise design, seasonal programs, and special-order services, while maintaining department standards and driving team performance

Qualifications

• Proven retail or floral supervisory experience preferred.
• Strong communication and leadership abilities.
• Knowledge of floral care, merchandising, and product presentation.

Responsibilities

• Oversee daily Floral Department operations and ensure company standards are maintained.
• Manage inventory levels, product ordering, receiving, and merchandising activities.
• Ensure fresh floral products are properly cared for, rotated, and maintained to maximize quality and shelf life.
• Maintain department cleanliness, organization, and visual appeal.
• Monitor product quality and remove damaged or unsellable merchandise promptly.

Skills

Leadership

Customer service

Communication

Organizational skills

Floral knowledge

Education

High school diploma

Job description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Position Summary

The Floral Manager is responsible for leading all aspects of the Floral Department, including merchandising, inventory management, customer service, sales growth, labor management, and associate development. This position ensures the department delivers high-quality floral products, creative displays, and exceptional customer experiences while achieving sales, profitability, and operational goals. The Floral Manager maintains department presentation standards and oversees floral design, seasonal programs, and special-order services.

Key Responsibilities Department Operations

• Oversee daily Floral Department operations and ensure company standards are maintained.
• Manage inventory levels, product ordering, receiving, and merchandising activities.
• Ensure fresh floral products are properly cared for, rotated, and maintained to maximize quality and shelf life.
• Maintain department cleanliness, organization, and visual appeal.
• Monitor product quality and remove damaged or unsellable merchandise promptly.

Merchandising & Floral Design

• Create attractive floral displays that drive sales and enhance the shopping experience.
• Design and prepare floral arrangements, bouquets, gift baskets, and seasonal displays.
• Execute promotional programs, holidays, and special event merchandising plans.
• Ensure pricing, signage, and product presentation standards are maintained.
• Identify opportunities to increase sales through creative merchandising and product placement.

Customer Service

• Deliver exceptional customer service and provide assistance with floral selections and special orders.
• Consult with customers regarding arrangements for birthdays, anniversaries, weddings, holidays, funerals, and other special occasions.
• Resolve customer concerns professionally and efficiently.
• Ensure associates provide friendly, knowledgeable, and attentive service.
• Build customer loyalty through quality products and personalized service.

Leadership & Team Development

• Recruit, train, coach, and develop Floral Department associates.
• Provide daily direction and leadership to department team members.
• Foster a culture of teamwork, accountability, and customer satisfaction.
• Conduct performance evaluations and provide ongoing feedback and coaching.
• Support succession planning and employee development initiatives.

Financial Performance

• Achieve department sales, labor, shrink, and profitability goals.
• Monitor department financial performance and key business metrics.
• Manage labor scheduling to align staffing with customer demand and business needs.
• Control inventory losses through effective handling, ordering, and product management practices.
• Analyze sales trends and implement strategies to improve performance.

Safety & Compliance

• Ensure compliance with company policies, safety procedures, and operational standards.
• Maintain compliance with applicable food safety, sanitation, and regulatory requirements.
• Promote a safe working environment for associates and customers.
• Ensure proper use and maintenance of department tools and equipment.
• Conduct routine department inspections and address potential safety concerns.

Qualifications Required

• High school diploma or equivalent.
• Previous retail, floral, customer service, or supervisory experience.
• Strong communication, leadership, and organizational skills.
• Knowledge of floral care, merchandising, and product presentation.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Preferred

• Previous floral design experience.
• Prior department management or supervisory experience.
• Certification or training in floral design or horticulture.
• Experience managing inventory, labor, and sales performance.

Knowledge, Skills, & Abilities

• Strong leadership and team-development skills.
• Knowledge of floral design techniques, plant care, and product handling.
• Excellent customer service and interpersonal communication abilities.
• Strong merchandising and creative presentation skills.
• Ability to manage inventory and control shrink.
• Effective organizational, planning, and time-management skills.
• Ability to analyze business performance and implement improvement strategies.

Physical Requirements

Frequently stand, walk, bend, reach, and lift throughout the workday. Regularly lift, carry, push, and pull up to 50 pounds. Work with floral products, water sources, refrigeration u