Floral Manager

Safeway; Burien (WA); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pension/401k eligibility

Paid holidays

Job summary

Safeway in Washington state is seeking a Floral Manager to lead the floral department, deliver customer service, and drive sales and profits. You will supervise clerks, schedule staff with Store Director approval, and manage inventory while ensuring displays are fresh and prices are up to date.

The position requires prior floral or designer experience and a background in customer service; management experience is desired.

Qualifications

• Ability to follow company customer service procedures.
• Demonstrated prior customer service skills or related experience.
• Ability to interact with customers and co-workers.
• Ability to understand and follow instructions.
• Previous experience or training as a floral clerk or designer.
• Desired: Prior management experience.

Responsibilities

• Provide customer service within company policy.
• Train, schedule, and supervise floral clerks to ensure optimum staffing patterns.
• Write schedules for Floral Department with Store Director approval.
• Follow Division guidelines for merchandising plan implementation.
• Resolve customer problems related to the floral area.
• Design esthetically pleasing floral arrangements for display or customer needs.
• Manage inventory to drive sales and profits.
• Perform daily inventory and order supplies as needed.
• Input floral department orders into computer.
• Stock and maintain displays; remove expired items daily.
• Operate helium tank to inflate balloons.
• Water plants with sprayers and containers.
• Maintain cleanliness of floral area.
• Operate cash register.
• Monitor inter-office mail and company web page for updates.
• Perform other duties as assigned.

Skills

Customer service

Team supervision

Instruction following

Floral clerk/designer experience

Prior management experience

Job description

• Desired: Prior management experience.

Position Purpose:

As a primary contact for customers, the Floral Manager provides friendly, courteous, and helpful service. The Floral Manager is held accountable for the department’s results in providing customer service, increasing sales, improving profits, and containing cost.

Key Responsibilities & Accountabilities

• Provide customer service as currently defined by the employer within the scope of the position and within company policy.
• Train, schedule, and supervise floral clerks to ensure optimum staffing patterns for the floral area.
• Writes schedule for Floral Department with Store Director approval.
• Follows Division guidelines for the implementation of the merchandising plan.
• Speak with customers to resolve problems with sales, dissatisfaction with service, or other problems that are related to the operation of the floral area.
• Design esthetically pleasing floral arrangements for display or to meet the needs of a particular customer.
• Manages inventory per company policies and practices to drive sales and profits.
• Perform daily inventory. Order necessary supplies to maintain adequate inventory.
• Prepare and input floral department orders into computer.
• Stocks and maintains displays in the floral department. Make sure that all expired items are moved from the shelves daily.
• Operate helium tank to inflate balloons.
• Use sprayers and containers to water all plants.
• Maintain cleanliness of floral area
• Operate cash register.
• Monitor inter-office mail and company web page daily for updated information.
• Other duties as assigned.

Skills And Requirements

• Ability to follow company customer service procedures. Demonstrated prior customer service skills or related experience.
• Ability to interact with customers and co-workers.
• Ability to understand and follow instructions.
• Previous experience or training as a floral clerk or designer.
• Desired: Prior management experience.

Work Environment

% Inside: 90% Outside: 10%

Temperature Extremes: Varies depending on store location.

Chemicals: Seldom (mild detergents or glass cleaner).

Uses equipment such as hand truck, six-wheeled cart, grocery cart, box cutter, pens and pencils, spray bottle, rags, mops, broom, telephone/intercom, knives, calculator, flower cutter, balloon machine, computer, floral decorating supplies, cash register to perform tasks throughout workday.

Safety – Sensitive Position

Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.

Union and Non-Union

“The pay range is $26.10 to $29.10 per hour, but no less than the local minimum wage. Starting rates will vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement. Dependent on length of service, hours worked and any applicable collective bargaining agreement, benefits include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation pay (accrued based on hours worked), paid holidays (9 days annually), bereavement pay, and retirement benefits (pension and/or 401k eligibility).”

Disclaimer

The above statements are intended to describe the general nature of work performed by employees assigned to this job. If you have questions or you wish to request an accommodation to perform the essential functions of this job, please contact your Store Director. All team members must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each store and from store to store.