Floral Lead Clerk

Kroger; Ypsilanti (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Kroger is seeking a customer-focused team member to support department operations and deliver a welcoming shopping experience. You will assist customers, answer questions about products, and help maintain a clean, organized department environment.

Responsibilities include stocking, merchandising, price checks, and supporting safety practices. The role requires basic math and effective communication, contributing to store goals and customer satisfaction.

Qualifications

• Ability to handle stressful situations.
• Strong communication skills.
• Basic math skills for POS and transactions.

Responsibilities

• Provide outstanding customer service and answer questions about products.
• Maintain sanitation and safety in the department and store.
• Stock, merchandise and display products to drive sales.
• Monitor pricing accuracy and inventory levels.
• Support management and communicate store information to team members.

Skills

Stress management

Effective communication

Basic math

Job description

Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department.
• Monitor and maintain sanitation to company standards and health department regulations.
• Order and maintain stock and supplies, monitors conditions and appearance of same throughout the department.
• Merchandise and display products to increase sales.
• Implement price changes and monitor scan integrity.
• Monitor product quality, remove poor quality product.
• Control and monitor inventory throughout the department and maintain FTD records.
• Communicate with vendors, monitor and control inventory received.
• Implement all company programs as directed and communicate purpose, objectives and procedures to team members.
• Review display planners and implement to company guidelines.
• Prepare and hang signs as needed.
• Prepare for and perform inventory.
• Attend required classes and meetings.
• Review department statements, follows up on discrepancies.
• Communicate information to upper management and store personnel.
• Review department bulletins, follows through and implements all company programs.
• Complete required forms.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum:

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.