FLORAL/DEPT LEADER

Kroger; Longmont (CO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Employee Assistance Program

Associate discounts

Tuition reimbursement

Career growth opportunities

Job summary

Kroger in Longmont, CO is seeking a Floral Department Supervisor to lead daily operations, model core values, and drive sales and customer satisfaction in the floral department. You will oversee receiving, pricing, merchandising, and the processing of Florist Transworld Delivery orders while fostering teamwork and service excellence.

You will coach staff, schedule, handle customer concerns with integrity, and ensure compliance with company policies.

Qualifications

• Weekend and holiday work availability.
• Strong written and verbal communication skills.
• Ability to make quick, informed decisions.
• Proficient with Floral Transworld Delivery (FTD) systems.
• Experience in floral production, merchandising and customer service.
• Supervisory experience in a retail environment.
• Dependability and integrity in handling customer and business information.

Responsibilities

• Develop customer relations by exemplifying friendliness and policy adherence.
• Handle customer complaints effectively.
• Receive, process, and fulfill FTD delivery orders.
• Coach pricing, price marking, rotation and stocking.
• Support a customer-first culture.
• Plan and direct Floral Department activities.
• Manage receiving, storage, pricing and merchandising.
• Maintain stock levels and minimize waste.
• Record keeping and reporting; maintain clean work areas.
• Supervise direct reports and conduct performance reviews.

Skills

Customer service

Communication

Conflict resolution

Leadership

Stress management

Team supervision

Merchandising knowledge

Weekend/holiday availability

Attention to detail

Integrity

Tools

FTD order system

Job description

Implement all company and division policies to achieve maximum sales and profits in the Floral department. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Responsibilities

• Develop maximum customer relations by floral department personnel through personal example of friendliness and courtesy and implementation of all company policies.
• Be perceptive and handle customer complaints.
• Responsible for receiving, processing, and producing Florist Transworld Delivery orders for delivery
• Coach and train on pricing, price marking, rotation, stocking, insuring the proper emphasis on customer courtesy and productivity.
• Provide active support of our Customer 1st culture.
• Plan, organize, direct and control the activities of the Floral Department.
• Direct the receiving, storing, pricing, and merchandising of all floral products.
• Order properly to maintain adequate stock and supplies and guard against waste and pilferage.
• Maintain and submit required records and reports and use them effectively.
• Maintain effective and good house cleaning in all areas
• Analyze continuously all aspects of Floral Department and periodically make changes or make recommendations to store manager.
• Promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Willing to work weekends and holidays.
• Effective written and verbal communication skills.
• Ability to make intelligent decisions quickly.
• Strong Florist Transworld Delivery computer and organizational skills.
• Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
• Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise.
• Understanding of all key components of department operations.
• Working knowledge of floral arrangement and care of plants and cut flowers.
• Adept at communication with employees, customers, and supervision.
• Past work record reflects dependability and integrity.
• Prior Floral experience.
• Supervisory skills.

Job Info

• Job Identification 225576
• Job Category Store Operations
• Posting Date 09/02/2026, 02:20 PM
• Locations 2255 Main St, Longmont, CO, 80501, US

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you.