FLORAL/DEPT LEADER

Kroger; Conifer (CO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Counseling services

Tuition reimbursement

Employee discounts

Career growth

Job summary

Kroger's Floral Department in Conifer, CO is seeking a supervisory role to lead daily operations, coach staff, and ensure exceptional customer service. You will manage pricing, stock, and delivery orders while upholding company policies and safety standards.

The role emphasizes leadership, operational oversight, and the ability to handle a fast-paced environment with a focus on accuracy and customer satisfaction.

Qualifications

• Willing to work weekends and holidays.
• Effective written and verbal communication skills.
• Ability to make intelligent decisions quickly.
• Strong Florist Transworld Delivery computer and organizational skills.
• Able to tactfully handle stressful situations and maintain a positive impression.
• Possess abilities for production, merchandising and customer service in floral sales.
• Understanding of department operations.
• Floral arrangement and plant/cut flower care knowledge.
• Adept at communicating with employees, customers, and supervision.
• Past work record showing dependability and integrity.
• Supervisory experience in a floral setting.

Responsibilities

• Develop maximum customer relations by floral staff through exemplary conduct and policy implementation.
• Handle customer complaints and maintain customer service standards.
• Process Florist Transworld Delivery orders for delivery.
• Coach and train on pricing, rotation, stocking and customer courtesy.
• Support a customer-first culture across the store.
• Plan and control Floral Department activities and workload.
• Direct receiving, storage, pricing, and merchandising of floral products.
• Order supplies and guard against waste and loss.
• Maintain records and reports; ensure clean facilities.
• Continuously analyze departmental performance and propose store improvements.
• Promote company initiatives and process improvements to staff.
• Supervise and coach direct reports; conduct performance reviews.

Skills

Weekend work

Communication

Decision making

FTD software

Stress management

Merchandising

Operations knowledge

Floral care

People skills

Integrity

Floral experience

Supervisory

Tools

FTD software

Job description

Implement all company and division policies to achieve maximum sales and profits in the Floral department. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Responsibilities

• Develop maximum customer relations by floral department personnel through personal example of friendliness and courtesy and implementation of all company policies.
• Be perceptive and handle customer complaints.
• Responsible for receiving, processing, and producing Florist Transworld Delivery orders for delivery
• Coach and train on pricing, price marking, rotation, stocking, insuring the proper emphasis on customer courtesy and productivity.
• Provide active support of our Customer 1st culture.
• Plan, organize, direct and control the activities of the Floral Department.
• Direct the receiving, storing, pricing, and merchandising of all floral products.
• Order properly to maintain adequate stock and supplies and guard against waste and pilferage.
• Maintain and submit required records and reports and use them effectively.
• Maintain effective and good house cleaning in all areas
• Analyze continuously all aspects of Floral Department and periodically make changes or make recommendations to store manager.
• Promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Willing to work weekends and holidays.
• Effective written and verbal communication skills.
• Ability to make intelligent decisions quickly.
• Strong Florist Transworld Delivery computer and organizational skills.
• Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
• Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise.
• Understanding of all key components of department operations.
• Working knowledge of floral arrangement and care of plants and cut flowers.
• Adept at communication with employees, customers, and supervision.
• Past work record reflects dependability and integrity.
• Prior Floral experience.
• Supervisory skills.

Job Info

• Job Identification 229743
• Job Category Store Operations
• Posting Date 09/14/2026, 09:07 PM
• Locations 25637 Conifer Rd, Conifer, CO, 80433, US

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.