Floral Department Associate

Roche Bros. Supermarkets; West Acton (MA); On-site; USD 21,000 - 23,000; Full time

Job summary

Roche Bros. Supermarkets in West Acton, MA seeks a Floral Clerk to stock and display a variety of fresh floral products while delivering friendly customer service. You will maintain freshness, rotate stock, and assist customers with arrangements and plant care guidance.

Responsibilities include processing orders, coordinating with team, and following safety and cleanliness standards. Must be at least 16 and able to work flexible retail hours; on-site role with competitive hourly pay.

Qualifications

• Must be 16 years of age.
• Must be self-motivated, able to work independently.
• Must be able to read, write, speak, and understand English, with the ability to follow instructions.
• Ability to work a schedule based on the business needs of the store location.
• Authorized to work within the U.S.

Responsibilities

• Handle each customer transaction in a courteous, friendly manner, and go out of your way to satisfy any request for assistance.
• Commit to the “Golden Rule” while working with all associates to build a strong floral team.
• Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
• Be knowledgeable about floral products and offer suggestions for plant care and floral arrangements, along with having the ability to locate the information if not readily available.
• Place customer special orders in person and over the phone.
• Design and put together floral arrangements for all occasions and gift wrap bouquets for customers. Record any and all flowers used on the inventory sheet.
• Make arrangement/plant upgrade bows for the season.
• Participate actively on the control of shrink by keeping accurate records of product dumped, lost, or damaged, and minimizing waste on product and supplies.
• Order necessary variety; receive, process (under 18 restrictions apply), display, rotate and store product deliveries to assure quality control.
• Keep all floral merchandise rotated in accordance with company policy and product code dates and always make use of the oldest products first (first in, first out).
• Ensure that all product is accurately priced, and that it scans at the register.
• Keep back room/supply area, coolers and display cases organized and clean.
• Perform proper plant care maintenance for both inside and outside product (i.e., watering and trimming foliage and blooms on potted plants, etc.).
• Perform water changes for cut flowers on scheduled days.
• Present favorable impression in dress, personal hygiene and business attitude.
• Practice the “Cleaner’s Creed” and proper sanitation procedures.
• Exercise proper safety practices when lifting or moving product, and operate department equipment and tools (under 18 restrictions apply).
• Keep sales and work area mopped, swept clean, orderly, and free from safety hazards; report any hazards to management.

Skills

Customer service

Independent worker

English proficiency

Retail environment

Job description

Roche Bros. Supermarkets in West Acton, MA seeks a Floral Clerk to stock and display a variety of fresh floral products while delivering friendly customer service. You will maintain freshness, rotate stock, and assist customers with arrangements and plant care guidance.

Responsibilities include processing orders, coordinating with team, and following safety and cleanliness standards. Must be at least 16 and able to work flexible retail hours; on-site role with competitive hourly pay.