Floral Clerk

hyvee; West Des Moines (IA); On-site; USD 17,000 - 21,000; Part time

Job summary

Hy-Vee is seeking a Floral Clerk to support our Floral department with customer service, order placement, and basic floral design tasks. You will help customers select arrangements, prepare orders, and maintain a welcoming display.

Responsibilities include processing orders, stocking flowers, and assisting with delivery and checkout. Previous experience is helpful, and a friendly, team-oriented attitude is essential for daily customer interactions.

Qualifications

• Commitment to Hy-Vee's mission and helping customers.
• Ability to solve practical problems and follow instructions in a fast-paced environment.
• Apply math skills including fractions, decimals, and percentages in daily tasks.
• Clear communication with customers and coworkers, positive team contribution.
• Maintain confidentiality on customer orders and details.

Responsibilities

• Greet customers with a smile and assist with floral orders in person or by phone, completing all required paperwork.
• Prepare and replenish products including small floral arrangements, corsages, bouquets, and related items.
• Process and track FTD/Teleflora orders, keeping order details confidential.
• Monitor freshness and stock level; ensure department looks clean and inviting.
• Operate the department register, handle payments, and make change as needed.
• Deliver orders when required and assist with department upkeep and safety.

Skills

commitment to mission

problem solving

math skills

communication

confidentiality

Education

No HS diploma required

6 months related experience preferred

Job description

Additional Considerations (if any)

At Hy-Vee our people are our strength. We promise \"a helpful smile in every aisle\" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title: Floral Clerk

Department: Floral

FLSA: Hourly

Revision Date: 07/2026

About Hy-Vee

At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.

The Role and Why It's Important

At Hy-Vee, our floral department helps customers find the perfect arrangement for every occasion, and our Floral Clerks are a vital part of making those moments special. In this role, you'll assist customers with placing orders, create beginning-level floral designs, keep the department stocked and looking beautiful, and deliver the kind of warm, attentive service that keeps our customers coming back.
Whether you're building a balloon bouquet, sending an FTD order, or helping someone choose the perfect bouquet, your work brings joy to people every single day. If you have a creative spirit, enjoy working with people, and take pride in a job well done, we'd love to have you on our team.

What You'll Do

• Deliver outstanding customer service by greeting every customer with a smile and assisting them with placing floral orders in person or over the phone, including completing all required order paperwork


• Prepare, finish, and replenish product including small floral and greenery arrangements, corsages and boutonnieres, roses, carnations, balloon bouquets, bows, and other floral items


• Send and retrieve FTD, Teleflora, and computer orders; maintain confidentiality on all orders placed including sender, recipient, order details, and cost


• Review floral products for freshness and anticipate daily product needs for the department


• Water plants and maintain the overall appearance and cleanliness of the department including coolers, counters, floors, and sinks


• Prepare the daily delivery list and deliver orders as needed


• Unload trucks, place product in appropriate storage areas, check in product, put product away, and process invoices as needed


• Run the department register, receive payment, and make change as applicable


• Remove trash in a timely manner and assist with general department upkeep


• Answer the phone promptly and provide friendly, helpful service to customers who call


• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines


• Pitch in with other tasks or special projects as they come up

Your Skills

• Bring commitment to Hy-Vee's mission and a genuine passion for helping customers


• Solve practical problems and follow instructions carefully in a fast-paced environment


• Apply math skills including fractions, decimals, and percentages in day-to-day tasks


• Communicate clearly with customers and co-workers and contribute positively to the team


• Maintain confidentiality on customer order details including who sent, who received, and order contents

Reporting Relationships

• Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Perishables, Store Operations, Health Wellness Home; Floral Department Manager

Education and Experience

• Less than high school diploma or equivalent experience accepted


• Six months of similar or related work experience preferred; we'll provide all the training you need to succeed

Physical Requirements

• Frequently stand and walk throughout a shift in sales, food service, or delivery areas


• Where applicable to the role: ability to safely use sharp knives and blades for food preparation


• Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment


• Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards


• Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties

Working Environment

This is a fast-moving role with significant pressure to meet deadlines and manage multiple priorities. You'll work primarily in a store environment and can expect exposure to dirt, noise, dampness, equipment movement hazards, electrical equipment, and cleaning chemicals and solvents. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.

Employment is contingent upon the successful completion of a pre employment drug screen.