Floral Clerk

Hy-Vee; Springfield (IL); On-site; USD 21,000 - 26,000; Full time

Job summary

Hy-Vee Floral Clerk in Springfield, IL is seeking a friendly, detail-oriented team member to assist customers, take floral orders, and help create starter arrangements. You will keep the department stocked and visually appealing while delivering warm, attentive service.

Ideal candidates enjoy working with people, are accurate with tasks, and can thrive in a fast-paced retail setting. Training is provided, with opportunities to grow within a supportive team.

Qualifications

• Less than high school diploma or equivalent experience accepted.
• Six months of similar or related work experience preferred; we’ll provide all the training you need to succeed.

Responsibilities

• Deliver outstanding customer service by greeting customers with a smile and assisting with floral orders in person or by phone.
• Prepare, finish, and replenish product including small floral and greenery arrangements, corsages and boutonnieres, roses, balloons, and more.
• Send and retrieve floral orders; maintain confidentiality on all order details.
• Review floral products for freshness and anticipate daily product needs for the department.
• Water plants and maintain department appearance including displays, coolers, etc.
• Unload trucks, place product in storage, and process invoices as needed.
• Run the department register, receive payment, and make change as applicable.
• Answer the phone promptly and provide friendly service to customers who call.

Skills

Customer service

Attention to detail

Math skills (fractions/decimals/perc)

Communication

Confidentiality

Education

Less than high school diploma or equivalent experience accepted.

Job description

Job Title: Floral Clerk | Department: Floral | FLSA: Hourly | Revision Date: 07/2026

About Hy-Vee

At Hy-Vee, we believe the shortest distance between two people is a smile.

We’re seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

The Role and Why It's Important

At Hy-Vee, our floral department helps customers find the perfect arrangement for every occasion, and our Floral Clerks are a vital part of making those moments special.

In this role, you'll assist customers with placing orders, create beginning‑level floral designs, keep the department stocked and looking beautiful, and deliver the kind of warm, attentive service that keeps our customers coming back.

Whether you're building a balloon bouquet, sending an FTD order, or helping someone choose the perfect bouquet, your work brings joy to people every single day. If you have a creative spirit, enjoy working with people, and take pride in a job well done, we’d love to have you on our team.

What You'll Do

• Deliver outstanding customer service by greeting every customer with a smile and assisting them with placing floral orders in person or over the phone, including completing all required order paperwork
• Prepare, finish, and replenish product including small floral and greenery arrangements, corsages and boutonnieres, roses, carnations, balloon bouquets, bows, and other floral items
• Send and retrieve FTD, Teleflora, and computer orders; maintain confidentiality on all orders placed including sender, recipient, order details, and cost
• Review floral products for freshness and anticipate daily product needs for the department
• Water plants and maintain the overall appearance and cleanliness of the department including coolers, counters, floors, and sinks
• Prepare the daily delivery list and deliver orders as needed
• Unload trucks, place product in appropriate storage areas, check in product, put product away, and process invoices as needed
• Run the department register, receive payment, and make change as applicable
• Remove trash in a timely manner and assist with general department upkeep
• Answer the phone promptly and provide friendly, helpful service to customers who call
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
• Pitch in with other tasks or special projects as they come up

Your Skills

• Bring commitment to Hy-Vee's mission and a genuine passion for helping customers
• Solve practical problems and follow instructions carefully in a fast‑paced environment
• Apply math skills including fractions, decimals, and percentages in day‑to‑day tasks
• Communicate clearly with customers and co-workers and contribute positively to the team
• Maintain confidentiality on customer order details including who sent, who received, and order contents

Reporting Relationships

Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Perishables, Store Operations, Health Wellness Home; Floral Department Manager

Education and Experience

Less than high school diploma or equivalent experience accepted.

Six months of similar or related work experience preferred; we’ll provide all the training you need to succeed.

Physical Requirements

Frequently stand and walk throughout a shift in sales, food service, or delivery areas.

• Where applicable to the role: ability to safely use sharp knives and blades for food preparation
• Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment
• Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards
• Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties

Working Environment

This is a fast-moving role with significant pressure to meet deadlines and manage multiple priorities. You’ll work primarily in a store environment and can expect exposure to dirt, noise, dampness, equipment movement hazards, electrical equipment, and cleaning chemicals and solvents. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.

The anticipated hourly starting wage for this position is $15.00 to $18.75 depending on experience.

For information on company benefits visit Benefits | Hy-Vee.

Employment is contingent upon the successful completion of a pre employment drug screen.