Floral Clerk

Hyvee.io; Peoria (IL); On-site; USD 21,000 - 25,000; Part time

Job summary

Hy-Vee Floral Clerk supports customers in the Floral department by taking orders, preparing arrangements, and keeping the department well-stocked and attractive. You will deliver warm, attentive service and assist with in-store and phone orders.

The role emphasizes basic floral design, order accuracy, and maintaining a clean, inviting display while adhering to company guidelines and safety standards.

Qualifications

• Must provide friendly, helpful service in a fast-paced store
• Ability to perform basic math and handle cash/transactions
• Willingness to learn and follow department guidelines
• Maintain confidentiality of customer order details

Responsibilities

• Greet customers and assist with floral orders in person or by phone
• Prepare and replenish floral items and basic arrangements
• Process orders (FTD, Teleflora) and manage order details
• Maintain department appearance, stock, and cleanliness
• Handle POS transactions and make change
• Deliver routine delivery tasks and unload supplies as needed
• Follow Hy-Vee dress code and department policies

Skills

Customer service

Attention to detail

Math skills

Communication

Confidentiality

Education

No diploma required

6 months experience preferred

Job description

Additional Considerations (if any):

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Title: Floral Clerk

Department: Floral

FLSA: Hourly

Revision Date: 07/2026

About Hy-Vee

At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.

The Role and Why It's Important

At Hy-Vee, our floral department helps customers find the perfect arrangement for every occasion, and our Floral Clerks are a vital part of making those moments special. In this role, you'll assist customers with placing orders, create beginning-level floral designs, keep the department stocked and looking beautiful, and deliver the kind of warm, attentive service that keeps our customers coming back.

Whether you're building a balloon bouquet, sending an FTD order, or helping someone choose the perfect bouquet, your work brings joy to people every single day. If you have a creative spirit, enjoy working with people, and take pride in a job well done, we'd love to have you on our team.

What You'll Do

• Deliver outstanding customer service by greeting every customer with a smile and assisting them with placing floral orders in person or over the phone, including completing all required order paperwork
• Prepare, finish, and replenish product including small floral and greenery arrangements, corsages and boutonnieres, roses, carnations, balloon bouquets, bows, and other floral items
• Send and retrieve FTD, Teleflora, and computer orders; maintain confidentiality on all orders placed including sender, recipient, order details, and cost
• Review floral products for freshness and anticipate daily product needs for the department
• Water plants and maintain the overall appearance and cleanliness of the department including coolers, counters, floors, and sinks
• Prepare the daily delivery list and deliver orders as needed
• Unload trucks, place product in appropriate storage areas, check in product, put product away, and process invoices as needed
• Run the department register, receive payment, and make change as applicable
• Remove trash in a timely manner and assist with general department upkeep
• Answer the phone promptly and provide friendly, helpful service to customers who call
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
• Pitch in with other tasks or special projects as they come up

Your Skills

• Bring commitment to Hy-Vee's mission and a genuine passion for helping customers
• Solve practical problems and follow instructions carefully in a fast-paced environment
• Apply math skills including fractions, decimals, and percentages in day-to-day tasks
• Communicate clearly with customers and co-workers and contribute positively to the team
• Maintain confidentiality on customer order details including who sent, who received, and order contents

Reporting Relationships

Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Perishables, Store Operations, Health Wellness Home; Floral Department Manager

Education and Experience

Less than high school diploma or equivalent experience accepted

Six months of similar or related work experience preferred; we'll provide all the training you need to succeed

Physical Requirements

• Frequently stand and walk throughout a shift in sales, food service, or delivery areas
• Where applicable to the role: ability to safely use sharp knives and blades for food preparation
• Where applicable to the role: exposure to heat- and burn-related hazards associated with cooking, baking, or grilling equipment
• Where applicable to the role: ability to operate a delivery vehicle in accordance with applicable DOT standards
• Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning/sanitation duties

Working Environment

This is a fast-moving role with significant pressure to meet deadlines and manage multiple priorities. You'll work primarily in a store environment and can expect exposure to dirt, noise, dampness, equipment movement hazards, electrical equipment, and cleaning chemicals and solvents. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.

The anticipated hourly starting wage for this position is $15.00 to $18.75 depending on experience. For information on company benefits visit Benefits | Hy-Vee .