FLORAL/CLERK

Kroger; Lake Wood (IN); On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger is seeking a Floral/Customer Service Associate to assist in designing and merchandising floral items, greeting customers, and processing orders. You will help with displays, packaging, and inventory while delivering friendly, professional service in a fast-paced store environment.

The role emphasizes adherence to safety, proper signage, and efficient operation of the cash register, with weekend and holiday flexibility as needed.

Qualifications

• Effective written and oral communication skills.
• Ability to read shelf tags, signs, product labels, training materials, bulletins.
• Ability to multi-task, set priorities, present information professionally.
• Personal initiative and follow-through to completion.
• Ability to work as part of a team in a fast-paced environment.
• Skills for production, merchandising, and customer service related to sale of merchandise.
• Ability to safely use cleaning solutions and operate production equipment.

Responsibilities

• Assist and greet customers promptly and provide great service.
• Be prompt, tactful, calm, courteous, and professional in interactions.
• Help design and create floral arrangements and fill customer orders.
• Package orders effectively, safely and efficiently.
• Keep merchandise and supplies in their proper areas.
• Maintain customer records and files properly.
• Assist customers in locating and selecting items.
• Handle telephone calls and orders promptly and courteously.
• Assist in decorating and merchandising the department.
• Keep carts, tools, and supplies organized in designated areas.
• Keep floors clean, safe, and free from clutter.
• Maintain plants and prepare flower arrangements and balloons.
• Maintain signage and product rotation for freshness and space allocation.
• Adhere to company policies and safety laws.
• Operate cash register according to procedures.
• Maintain flexibility to work weekends and holidays.

Skills

Communication skills

Reading shelf tags

Multi-tasking

Teamwork

Production/merchandising

Customer service

Clean handling of tools

Tools

Cash register

Job description

Assist in the design and/or merchandising of floral items and arrangements for display/sale or in response to customer requests. Provide various customer services. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

• Assist and greet customers promptly and provide them with great service
• Be prompt, tactful, calm, courteous, and professional in all interactions
• Help design and create floral arrangements and/or other items to fill customer orders
• Package orders effectively, safely and efficiently
• Keep merchandise and supplies in their proper areas
• Maintain customer records and files properly
• Assist customers in location and selecting items
• Handle telephone calls and orders promptly and courteously
• Assist in decorating and merchandising the department
• Keep carts, tools, and supplies in their designated areas and well organized
• Keep floors, clean, safe, and free from clutter
• Maintain plants, process and prepare flower arrangements and fill balloons
• Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise
• Adhere to company policies and procedures, as well as state and federal laws
• Operate cash register in accordance with company procedures, as applicable
• Maintain flexibility to work weekends and holidays as needed
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum

• Demonstrates effective written and oral communication skills
• Ability to read shelf tags, signs, product labels, training materials, and bulletins
• Ability to multi-task, set priorities, present information in a professional manner and work with all levels of the organization
• Personal initiative and follow through to completion
• Ability to work as part of a team in a fast-paced environment
• Possess abilities and skills for effective production, merchandising, and customer services related to sale of merchandise
• Must be able to work with various cleaning solutions, safely use sharp tools, and carefully operate all production equipment

Desired

• Past work record reflects dependability and integrity.
• Knowledge of applicable laws and regulations related to employment practices, and safety
• Experience in grocery retail and customer service
• Experience in operating a cash register and making change