Floorperson/Pit Manager - Dual Rate

Fourwinds Casino; New Buffalo Township (MI); On-site; USD 55,000 - 65,000; Full time

Job summary

Four Winds Casino New Buffalo is seeking a Floor Supervisor for table games operations in New Buffalo, MI. The role involves supervising assigned table games, maintaining guest satisfaction, and upholding game integrity and compliance with policies.

Candidates should have a high school diploma with casino operations experience and a minimum of four years in the Table Games Department; a Level 2 Gaming License is required. Strong communication and organizational skills are essential.

Qualifications

• High school diploma required with 2–5 years casino operations experience.
• Minimum of four years in Table Games Department preferred.
• Must possess a Level 2 Gaming License.
• Strong communication and organizational skills and interpersonal abilities.

Responsibilities

• Supervises the operation of a specified amount of table games on assigned shift.
• Maintains high quality guest service standards and player development.
• Ensures games move at an appropriate pace, with proper spreads, limits and staffing.
• Informs Shift Managers of noteworthy or unusual activity and facilitates information flow.
• Assists in training and evaluation of subordinate employees fairly.
• Understands pit accounting procedures and supervises related tasks.
• Maintains knowledge of local gaming laws and internal controls.

Skills

Table Games

Communication

Organizational skills

Interpersonal skills

Education

High school diploma

Job description

Four Winds Casino New Buffalo

11111 Wilson Road

New Buffalo, MI 49117, USA

• Table Games
• Full-Time
• Requisition #: FLOOR004959

Description

SUMMARY:

Responsible for supervision of the operation of assigned table games or pit areas as assigned by a supervisor, to ensure game integrity, guest satisfaction, and compliance with policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Supervises the operation of a specified amount of table games on assigned shift.
• Maintains the highest quality standards in all areas of guest service, hospitality and player development.
• Ensures all games move at an appropriate pace. Maintains appropriate game spreads, limits and staffing.
• Informs casino Shift Managers of all noteworthy, suspicious, or unusual activity. Facilitate the flow of information throughout the casino.
• Assists in training and evaluation of subordinate employees in a fair and equitable manner.
• Understands pit accounting procedures and administrative tasks, i.e., fills, credits, marker transactions and responsibilities. Monitors same for subordinate employee as necessary.
• Maintains current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as internal controls, policies and procedures.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Promotes the following within the department and among all employees:

• Creates an atmosphere of fun for all casino guests.
• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.
• Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.
• Retains employees through involvement in training and development.
• Explains why we do things, in advance of doing them.

SUPERVISORY RESPONSIBILITIES:

Directly supervises all floor people, as assigned by supervisor. Indirectly supervises all dealers.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma with two to five years casino operations experience required. Minimum of four years in Table Games Department preferred.

SPECIAL QUALIFICATIONS:

Must possess effective communication and organizational skills. Strong interpersonal skills required.

This position requires a Level 2 Gaming License.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to write effective reports and memos. Ability to respond to inquiries from employees or guests. Ability to communicate effectively in one-on-one, small group, and large group situations.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent, and to interpret data from graphs.

REASONING ABILITY:

Ability to apply common sense reasoning to variety of situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee occasionally is required to stand, walk, to use hands to finger, handle, or feel objects and reach with hands or arms.

Specific vision abilities required to this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually loud. A casino environment is typically smoky.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.