Floor Support Associate

Gjelina Group; Los Angeles (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Gjelina Group, located in Los Angeles, is hiring a Floor Support Associate. This role involves ensuring cleanliness and operational support during service, maintaining high customer service standards, and assisting team members in fulfilling their responsibilities. Ideal candidates will have 1-2 years of experience in a restaurant setting, be flexible in scheduling, and have a strong focus on teamwork and communication. Join us and contribute to creating thoughtful experiences for our guests.

Qualifications

• Minimum 1-2 years restaurant or related experience preferred.
• Ability to understand and follow instructions.
• Must have problem-solving abilities and be self-motivated.

Responsibilities

• Ensure tables are bussed and cleaned in a timely manner.
• Maintain venue cleanliness throughout service.
• Assist in fulfilling beverage orders and communicate clearly with team.

Skills

Customer service focus

Flexibility

Problem-solving abilities

Organizational skills

Teamwork

Education

High School diploma or GED preferred

Food Handler Certification

Job description

POSITION SUMMARY

FLOOR SUPPORT ASSOCIATE: As a team member of the Gjelina Group, every role is key in our mission to consistently create thoughtfully nuanced experiences for guests in each of our locations. We expect all team members to communicate knowledgeably and respectfully with guests and colleagues, coming to work with a desire to learn and collaborate. Each position requires teamwork, a flexible schedule, the ability to stay calm in a busy environment, and the ability to multitask and stay organized.

The Floor Support Associate ensures the tables are bussed and cleaned in a timely manner. Provides full operational support during service, maintains venue cleanliness pre-service, during service, and after service. Sets and resets tables promptly, manicures tables throughout service, and clears tables efficiently. Assists in fulfilling soft beverage orders, coffee & tea orders. Provides full operational support to Expediter, Servers, Managers, and delivers food to guests in a friendly, professional, and knowledgeable manner in accordance with all Gjelina standards and procedures.

GENERAL ATTRIBUTES

• To maintain a high customer service focus by prioritizing guests’ satisfaction.
• To take responsibility and initiative to resolve issues, communicating clearly with guests and colleagues.
• To be decisive, accepting responsibility for making things happen, thinking ahead, and developing contingency plans with support to get the job done.
• To be motivated and committed, approaching tasks with enthusiasm and seeking opportunities to learn new skills or knowledge to improve performance.
• To be flexible, responding quickly and positively to changing environments.
• To maintain high team focus by showing leadership, cooperation, and support to colleagues in pursuit of department goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Report for duty on time and use the time clock to check in and out. Manage time, including taking rest and meal breaks in compliance with California Labor Law. Keep the Manager informed when leaving the kitchen.
• Maintain high standards of appearance and hygiene, including dress code, nails, hair, and avoiding heavy perfumes/colognes.
• Knowledge of all dishes on the menu and ingredients.
• Adhere to health, safety, alcohol control, and sanitation protocols.
• Know regular guests and encourage new guests to become regulars by establishing rapport about likes and dislikes.
• Organize, clean, and maintain all areas of service, especially server stations.
• Prepare the floor at opening and closing of each shift; stocking, cleaning, and preparing for service.
• Clear dishes and glassware from tables; know proper dish removal, carrying, and table resetting.
• Polish and restock glassware as needed; polish and roll cutlery as needed.
• Assist the bartender with stocking and restocking the bar, fulfilling orders, and clearing the bar.
• Accurately run drinks and food to tables; attend to guest needs at the bar and all tables on the floor.
• Communicate clearly with expo and managers to support service.
• Understand the floorplan, table numbers, and seat positions of the venue.
• Attend mandatory trainings and pre-shift meetings.
• Support the management team in all aspects of in-house service and events.
• Organize, clean, and maintain all areas of service, including Expo stations.
• Prepare stations at opening and closing of each shift; stocking, cleaning, and preparing for service.
• Know the right of way (guests, counter, and staff).
• Communicate clearly with Expo, servers, and both FOH and BOH managers to support service.
• Performs other duties as assigned by supervisor/manager.

QUALIFICATIONS

• Minimum 1-2 years restaurant or related experience (preferred).
• Ability to understand and follow written and verbal instructions.
• Ability to use all relevant items of equipment.
• Understanding, knowledge, and ability to comply with safety, sanitation, and food handling procedures.
• Ability to prioritize work activities and provide accurate information and assistance to management or colleagues in a timely and courteous manner.
• Ability to stay calm in unusual situations.
• Ability to perform the essential functions of the job; take direction; work in a team environment; work calmly under pressure.
• Must have problem-solving abilities, be self-motivated, and organized.
• Able to work in a fast-paced environment; neat, clean, and professional appearance.
• Willingness to work a flexible schedule, including weekends and nights; exhibit a sense of urgency; willingness to be on your feet.
• High level of enthusiasm and self-motivation; knowledge of proper food handling; knowledge and use of kitchen forms/systems.
• High School diploma (or in process) or GED preferred; Food Handler Certification - Food Handling & Sanitation Awareness, desired.
• Must understand Department of Health rules related to Food Service.

PHYSICAL DEMANDS

The physical demands described are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the position is regularly required to stand and walk for long periods of time. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 40 pounds. Ability to work with restaurant equipment and dishware; bending, stooping, reaching, twisting, grasping, pinching, smelling, tasting, reaching/lifting above shoulders in a repetitive manner, use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Ability to work with cleaning solutions. Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those the position encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level may be moderate to loud, and surrounding areas may be wet, hot/cold, slippery, or humid.

EQUAL OPPORTUNITY EMPLOYER

THE GJELINA GROUP HAS CREATED A CLIMATE OF PURPOSEFUL INCLUSION, AN ENVIRONMENT WHERE ALL CAN FEEL AFFIRMED, SAFE, VALUED AND GIVEN THE OPPORTUNITY TO THRIVE WITHIN THE COMPANY. WE APPRECIATE AND ACKNOWLEDGE THE DIVERSITY OF HUMANITY, A DIVERSITY WHICH INCLUDES DIFFERENCES, SEX, AGE, RACE, ETHNICITY AND NATIONAL ORIGIN, RANGE OF ABILITIES, SEXUAL ORIENTATION, GENDER IDENTITY, GENDER EXPRESSION, FINANCIAL MEANS, EDUCATION AND POLITICAL PERSPECTIVE. THESE BELIEFs AND PRACTICES APPLY TO ALL OF THE ACTIVITIES OF OUR BUSINESS INCLUDING DECISIONS FOR CAREER OPPORTUNITIES OR EMPLOYMENT.