Floor Supervisor- Store 129, Naperville, IL (Ace Lane)

Ace Hardware Corporation; Naperville (IL); On-site; USD 35,000 - 38,000; Full time

Job summary

Ace Retail Group is hiring a Floor Supervisor in Naperville, IL to help manage daily store operations and supervise staff in the absence of the General Manager and Assistant Managers.

You will oversee customer service, inventory, pricing, and safety standards while supporting company goals and core values. This role emphasizes teamwork, reliability, and leadership in a fast-paced hardware retail environment.

Qualifications

• High School diploma or GED required.
• Ability to read and interpret safety rules and procedure manuals.
• Strong math, reading, and communication skills.
• Ability to stand, walk, bend, and lift up to 50 lbs regularly and up to 100 lbs occasionally with assistance.

Responsibilities

• Assist in managing store operations and support General Manager and Assistant Manager.
• Supervise staff and ensure a positive, safe work environment.
• Maintain store cleanliness and layout; manage front-end and backroom areas.
• Support inventory control, pricing updates, and cashiering functions.
• Lead by example and participate in store meetings.

Skills

Safety rules reading

Basic math

Independent work

Communication skills

Teamwork

Flexibility

Stamina

Education

High School diploma or GED

Job description

About Ace Retail Group

About Ace Retail Group Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG’s origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.

About Ace Retail Group

About Ace Retail Group Ace Retail Group (ARG) is a division of Ace Hardware Corporation that owns and operates several well-known Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. As one of the largest hardware retailers in the United States, ARG operates more than 250 neighborhood stores nationwide and maintains its headquarters in Overland Park, Kansas. With roots dating back over a century, ARG’s success is driven by its people. What truly sets us apart in the industry is our commitment to hiring and developing individuals who are passionate about personal and professional growth and who want to be part of a company built on strong, enduring Core Values: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.

General Summary

The Floor Supervisor will assist with managing overall store operations and assume primary responsibility for store operations in the absence of the General Manager and/or Assistant Managers. The Floor Supervisor will also assist in managing and directing staff to achieve company goals and objectives.

Essential Duties & Responsibilities

Customer Service

• Project a positive representation of Ace Retail Group
• Proactively assist customers in solving problems
• Greet customers throughout the store and thank them upon exit
• Maintain a friendly and outgoing demeanor with customers and associates
• Answer calls and pages promptly, courteously, and effectively
• Resolve customer complaints and issues with Ace Retail Group’s best interest in mind
• Maintain strong product and store layout knowledge

Store Operations

• Ensure a positive, professional, and safe work environment
• Supervise general store operations
• Perform opening and closing procedures
• Assist with Store Support Center program implementation
• Support Loss Prevention, Safety, and Audit compliance
• Assist General Manager and Assistant Manager with store operations
• Communicate operational or managerial issues timely
• Maintain cleanliness of sales floor, stockroom, and outdoor areas
• Ensure price changes and label updates are accurate and timely
• Support cashiering functions including training, audits, and reporting
• Perform other duties as assigned

Inventory & Merchandising

• Ensure forklift operations and receiving are completed safely and efficiently
• Support receiving, stocking, and merchandise organization
• Maintain appropriate back stock levels
• Ensure cycle counts and inventory accuracy processes are completed
• Assist with merchandise resets throughout the store
• Ensure all signage is current and accurate
• Maintain a clean, organized, and well-merchandised sales floor

Leadership

• Manage store operations in the absence of the General Manager and Assistant Manager
• Lead by example and maintain approachability
• Assist in training and development of associates
• Participate in store meetings
• Communicate merchandising, cost control, and sales ideas to leadership
• Partner with leadership for development and advancement opportunities
• Perform other duties as assigned

Other Essential Requirements

Ability to exhibit and incorporate our Core Values into daily decisions and interactions: WINNING – In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people—our strength is being helpful. EXCELLENCE – Excellence honors God and inspires people. We strive to be the best and continuously improve. LOVE – Love the people, love the work, and love the results. INTEGRITY – We act with honesty, reliability, and strong character to build trust. GRATITUDE – We recognize we are blessed to serve others. HUMILITY – We pursue greatness with respect and modesty. TEAMWORK – We collaborate for mutual success—Together, we are Ace.

Minimum Skills, Requirements and Qualifications

• High School diploma or GED equivalent
• Ability to read and interpret safety rules and procedure manuals
• Basic math skills (addition, subtraction, multiplication, division)
• Ability to compute ratios, percentages, and interpret graphs
• Ability to work independently
• Flexible work schedule
• Strong verbal and written communication skills
• Ability to foster teamwork and motivate others
• Ability to stand, walk, bend, and lift up to 50 lbs regularly and up to 100 lbs occasionally with assistance

Compensation Details

$17 per hour

Equal Opportunity Employer

Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.

About Ace Retail Group

Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG’s origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.