Floor Supervisor, Slots

Yaamava Resort & Casino at San Manuel; Highland (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Yaamava Resort & Casino at San Manuel seeks a Supervisor Floor Slot to oversee slot floor operations and staff across zones. You will promote guest satisfaction, resolve issues promptly, and coordinate with multiple departments to maintain service standards on shift.

The role requires a Bachelor's degree in business or related field and at least one year of casino experience. Strong English communication and supervisory skills are essential.

Qualifications

• Bachelor's degree in business or related field is required.
• Minimum one year casino industry experience is required.
• Ability to supervise and develop staff effectively and resolve guest concerns professionally.

Responsibilities

• Oversees slot floor zones with up to 50 employees.
• Ensures compliance with Gaming Commission regulations and SOPs.
• Maintains knowledge of slot processes and systems to maximize revenue.
• Coaches staff, communicates updates, and reports system issues to management.
• Resolves conflicts and documents issues for upper management.
• Performs other duties to support department operations.

Skills

Supervisory experience

English communication

Customer service

Education

Bachelor's degree in business or related field

Tools

Microsoft Word

Excel

Outlook

Job description

Under the direction of the Manager Relief Floor Slots, the Supervisor Floor Slot is responsible for supervising and coordinating resources on the floor to ensure the highest quality service is provided to guests.

The Supervisor Floor Slot promotes internal and external guest satisfaction during an assigned shift, by ensuring excellent service in their area of responsibility, coordinating department resources and partnering with other departments. The Supervisor Floor Slot provides timely and effective resolution to guest complaints and routinely observes and evaluates staff service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Oversees assigned zone(s) of gaming machines with staffing levels of up to 50 employees at a time. Monitors and coordinates activities of Slot Department team members and responds to and follows-up on guest requests and concerns in a timely and professional manner. Promotes compliance toward(s) all applicable rules and regulations including, but not limited to, Gaming Commission Regulations, Slot Standard Operating Procedures, General Administration Policies and Procedures, Title 31 Bank Secrecy Act, and company handbook.
2. Maintains working knowledge of slot processes, systems, policies and procedures, and department service standards, with the responsibility of helping to maintain an optimal level of slot machines in operation for maximizing revenue within their specific area.
3. Maintains working knowledge of electronic gaming machines, slot accounting system, slot ticketing system, and servicing dispatching system, and applies respective knowledge in order to maximize slot revenue and promote enterprise strategy of service excellence. Reports any related systems concerns to upper management.
4. Communicates regularly in the form of advisory meetings, coaching and counseling meetings with staff, trainings, and reporting of system issues.
5. Resolves conflicts involving employees or customers while maintaining a professional environment and promoting department and enterprise goals. Properly documents any related issues for upper management. Investigates customer claims and gaming disputes related to slot machines at the floor level. Utilizes various resources such as surveillance, slot recall data and slot systems to make proper determinations when resolving claims and disputes.
6. Performs other duties as assigned to support the efficient operation of the department.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

Bachelors in business or related field degree required. Minimum one (1) year casino industry experience required, slot experience preferred. Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

Intermediate proficiency in Microsoft Word, Excel, and Outlook is essential. Previous supervisory experience preferred. Must possess an understanding of slot operations and its relation to the organization as a whole. Must be able to deal effectively with customers in a courteous and professional manner, commanding positive results. Must be able to clearly communicate both verbally and in writing in English; bi-lingual preferred.

LICENSES, CERTIFICATIONS AND REGISTRATIONS

At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license. No Driving Responsibilities: Role does not require a driver’s license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job. Primary work environment is in a climate-controlled gaming facility. Work requires travel to attend meetings, trade shows, and conferences. Incumbents may be required to work evening, weekend and holiday shifts. Must be able to work in a fast-paced, high-demand environment. Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally. Sedentary work: involves standing most of the time and may sit at times. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions. Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone. Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone. Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility. Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties. Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours. The employee may be exposed to fumes or airborne particles including secondhand smoke. Reasonable accommodation will be made in compliance with all applicable law.

ABOUT OUR CULTURE

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. San Manuel is one of the largest employers in California’s Inland Empire. Managing one of the world’s busiest casinos, our many restaurants, and a fully functioning tribal government means we can offer an incredibly wide range of professional and support positions. Each is an opportunity to learn, grow and contribute to a better future for all of us. Your commitment to San Manuel is matched by our commitment to you.

• We offer a Total Rewards package of monetary, benefits and development rewards to individuals who meet and exceed specific goals.
• These programs support our pay-for-performance philosophy.