Floor Supervisor, Housekeeping - Housekeeping

Hard Rock Hotel Cancun; Atlantic City (NJ); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision Prescription

Life

401K with match

Paid Time Off

Free Meals

Free Uniforms

Free Parking Discounts

Job summary

Hard Rock Hotel & Casino Atlantic City is seeking a Housekeeping Floor Supervisor to elevate guest room cleanliness and service quality. In this leadership role, you will oversee daily room inspections, release rooms, and assist guests while coordinating with Housekeeping Management.

You will coach a team to uphold luxury standards, participate in safety and QA programs, and maintain a culture of professionalism and exceptional guest experiences across departments.

Responsibilities

• Oversee and inspect the quality of room cleanliness for Hard Rock Hotel & Casino Atlantic City.
• Release rooms in your section daily and perform standard tests.
• Assist guests with requests and work closely with Housekeeping Management.
• Coach, mentor and motivate the Housekeeping Team to deliver exceptional guest experiences.
• Ensure safety policies are followed and participate in quality assurance programs.

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits.

Job Description: The role of Housekeeping Floor Supervisor at Hard Rock Hotel & Casino Atlantic City is to amplify the level of housekeeping service and elevate the guest experience. In this leadership role, housekeeping supervisors will oversee and inspect the quality of room cleanliness for Hard Rock Hotel & Casino Atlantic City’s valued guests. Housekeeping supervisors will service a range of clientele, all of whom are expected to be treated with first-class service in all aspects. Supervisors will release all rooms in their sections daily, perform standard tests, and assist guests with any requests they receive, working closely with Housekeeping Management. Conducts him/herself in accordance with all Gaming Commission Regulations as well as departmental policies and procedures Acknowledge all guests utilizing the 10/5 rule and using the guest name whenever possible With assistance from Housekeeping management, supervises the property’s Hotel Housekeeping Department in all daily operations Creates a culture of high ethical standards, integrity and service at all times Personally assists guests, inspect all guest rooms, solicits feedback and adapts internal procedures accordingly Implements systems that help anticipate the needs of our guests Seeks opportunities to improve performance, and implements action plans for improvement Works with existing Hard Rock standards and develops property-specific standards to ensure exceptional quality, value, and presentation of room products. Works with direct reports to conduct performance appraisals and evaluates progress toward goals Creates a culture of accountability through quality control metrics for Housekeeping performance Ensures that all Housekeeping employees have excellent initial and ongoing training Creates a culture of excellence and professionalism as it relates to customer service, employee relationships and interdepartmental interactions Coaches, mentors, and motivates the Housekeeping Team to provide an exceptional guest experience, consistent with industry-observed luxury travel standards (AAA / Forbes). Ensures integration and teamwork for the department in a positive environment Participates in quality assurance program and helps Housekeeping achieve a top-tier rating Assure all safety policies and procedures are followed Is responsible for completion of room projects Account for and inventory linens and housekeeping supplies Utilize device/HotSOS to place requests for Housemen and other departments Is responsible for overall condition of cleanliness and functionality of room, by generating requests through HotSOS/REX Utilize technology to ensure maintenance of property is consistent with industry-observed luxury travel standards (AAA / Forbes). Assist in created housekeeping assignments and maintains them to ensure efficient and accurate execution To attend training and meetings as and when required. To report for duty punctually wearing the correct uniform/attire. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards. Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. Other duties as assigned Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations. Demonstrate actions and behaviors that reinforce the company's mission and values. Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. Other duties as assigned.

BENEFITS INCLUDE:

• Medical
• Dental
• Vision Prescription
• Life
• Accident
• Pet Legal
• 401K with match
• Paid Time Off
• Holiday Pay
• Free Meals
• Free Uniforms
• Free Parking Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs
• Wellness programs including onsite information and fitness seminars
• Team Member Resource Groups
• Recognition programs
• Pay rate: $24.00

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!