Floor Supervisor

Oxford Casino · Hotel & Sportsbook; Maine; On-site; USD 39,000 - 48,000; Full time

Job summary

Rockingham Grand Casino is seeking a capable supervisor to oversee a pit area, monitoring and controlling one or more games to ensure service quality and integrity. You will guide dealers, respond to incidents, and maintain compliance with internal controls.

Responsibilities include protecting assets, directing game play, and ensuring adherence to policies while maintaining customer service excellence on the casino floor.

Qualifications

• Sound knowledge of table games, policies, and procedures; proficient with multiple pit games.
• Minimum two years multi-game dealing experience; ability to handle confidential information.
• Certification in Title 31 and Problem Gambling; annual training required.

Responsibilities

• Supervise, monitor, and control an assigned pit to ensure consistent customer service and game integrity.
• Oversee dealers, direct game play, and correct actions as needed to comply with policies.
• Observe activity for security and compliance with internal controls and minimum standards.
• Maintain awareness of players, banks, and dealer performance; manage game supplies and table banks.
• Ensure high standards of customer courtesy and teamwork with casino staff; perform duties per procedures.

Skills

Table games knowledge

Cheating techniques awareness

Two years dealing experience

Confidential information handling

Verbal communication

Customer service

Education

Title 31 certification

Problem Gambling certification

Tools

Computer skills

Job description

Requisition ID4910-Posted -BB Development LLC-Table Games-Oxford-ME Oxford Casino

Welcome to Rockingham Grand Casino, New Hampshire's premier gaming destination. As one of the newest properties in CDI’s expanding portfolio of gaming and entertainment venues, Rockingham Grand Casino offers team members the opportunity to grow their careers with a company known for its legacy of innovation and success. Here, we foster a culture of collaboration and excellence—where every team member plays a vital role in creating extraordinary experiences for our guests.

JOB SUMMARY

The incumbent in this position is responsible for supervising, monitoring, and controlling an assigned pit section consisting of one or more games to assure the delivery of customer service according corporate and property-specific standards, while maintaining the integrity of the games.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assume overall responsibility and be able to answer specific questions regarding gaming service activities for a designated area or pit. Safeguards company assets, directs dealers on designated games.
• Oversees and reports any unusual occurrences to the Shift Manager.
• Maintain constant awareness of activities of all games in assigned locations in order to observe and act appropriately in the event of any suspicious or irregular activity.
• Maintain awareness of how each game stands with respect to player limits, special customers, gains/losses, and dealer performance.
• Control and direct games in progress by monitoring and providing assistance and dealer correction.
• Is required to change gaming supplies (i.e. cards and dice) when needed.
• Ensures that all dealers assigned to their section are in compliance with all Table Games Department policies and procedures.
• Oversee and assure high standards of customer courtesy on each game and works closely with casino staff members in this regard.
• Performs other duties as assigned. Responsible for the integrity of daily operations and cleanliness of the casino floor.
• Maintains proper table bank through fills and credits.
• Performs assigned Table Games Department activities in accordance with procedures and in compliance with Systems of Internal Controls and Minimum Internal Control Standards.
• Learn additional games as required by management.

REQUIRED SKILLS AND ABILITIES

Sound technical understanding of games manuals, policies, procedures, and a demonstrated knowledge of policies and procedures of games supervised as well as knowledge of and ability to identify various cheating techniques. Completion of a wide variety of specific games training programs (if offered) with resulting proficiency in several pit games. These skills and abilities are typically acquired through a minimum of two years multi-game dealing experience. Must be able to maintain confidential information.

EDUCATION AND EXPERIENCE

• Must have comprehensive knowledge and be able to be certified on all table games assigned.
• Must be Title 31 and Problem Gambling certified, and attend annual training.
• Responsible for knowing all company and department policies and procedures and Internal Controls.
• Must have the ability to walk and stand for extended periods of time.
• Review and comprehend player data and other necessary documentation and observe play of guests.
• Must have the ability to observe games and dealers from a distance. (Middle of the pit to the table)
• Must demonstrate basic computer skills.
• Move effectively and efficiently around pit area so as to be able to observe play at all tables.
• Prefer a minimum of 2 years dealing experience
• Must have excellent customer service.
• Must possess excellent verbal communication skills.

REGULATORY AND COMPLIANCE RESPONSIBILITIES:

In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:

• Attend required training sessions offered.
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department.
• Consult Internal Control Procedures and Policy Manuals for guidance.
• Report illegal activity to Security or the appropriate levels of Management

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. At other times the work requires some physical exertion, such as long periods of standing, walking, and reaching.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

#OneOxford

SALARY RANGE:

$28.00 - $35.00

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.