Floor Supervisor

Theisen's Home Farm Auto; Black River Falls (WI); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive match on 401K

PTO

Holidays

Birthday-off with pay

Associate discount

Health insurance

Dental insurance

Vision insurance

Flexible spending accounts

Short-term and long-term disability

Job summary

A retail company located in Black River Falls, WI is seeking a Floor Supervisor to assist the store manager in operations that prioritize customer service and associate engagement. The role requires at least 2 years of retail experience and a bachelor's degree is preferred. Responsibilities include monitoring staff productivity, managing schedules, ensuring compliance, and providing excellent customer service. Competitive benefits and a supportive work environment are offered.

Qualifications

• Minimum 2 years of related retail experience.
• Satisfactory completion of National Retail Hardware Association test within three months of starting.
• Valid driver’s license with clean driving record.

Responsibilities

• Assist manager in operating the store focusing on customer service.
• Monitor associate productivity and ensure compliance with procedures.
• Provide input for associate performance evaluations.
• Perform opening and closing functions.
• Provide excellent customer service.

Skills

Customer service skills

Proficient in Word, Excel, Outlook, and PowerPoint

Strong decision-making and problem-solving skills

Excellent communication skills

Organizational skills

Education

Bachelor’s degree in business related field

Job description

Overview

Floor Supervisor — Employment Type: Full Time; Supervisor: Store Manager

Job Description

To assist the store manager in operating a store that stresses the importance of customer service, maintains associate morale, provides training, and maximizes sales and profits.

Qualifications

• Bachelor’s degree in business related field preferred
• Minimum 2 years of related retail experience
• Satisfactory completion of National Retail Hardware Association test within three months of starting
• Valid driver’s license with clean driving record

Key Responsibilities

• Assist manager with ensuring proper associate coverage throughout departments, and perform or assist with scheduling and time clock functions
• Monitor associate productivity and intervene as necessary, and ensure associates are following all procedures, dress code, wearing name tags, and completing paperwork
• Provide input for manager regarding associate performance evaluations
• Help identify projects and coordinate completion
• Perform opening and closing functions and prep of cash drawers
• Carry out directives of the managers as requested and liaise between manager and hourly associates
• Perform tasks normally required of associates in the majority of classifications
• Assist customers with their questions, needs, and loadouts
• Provide excellent customer service
• Run cash register as needed
• Assisting with straightening, facing, cleaning, stocking and recovery
• Other duties as requested by management

Required Knowledge, Skills, and Abilities

• Proficient in Word, Excel, Outlook and Power Point, as well as knowledge of spreadsheet analysis
• Exhibit a high level of integrity and business ethics to handle sensitive and confidential information
• Excellent written and verbal communication skills and the ability to effectively express ideas or instructions to others
• Ability to ready and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to calculate figures and amounts such as discounts, percentages, and volume
• Sufficient knowledge of bookkeeping and accounting principles to accurately maintain basic store records
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Excellent organizational skills with the ability to plan, prioritize and organize a diversified workload with multiple priorities
• Ability to work well under pressure with attention to detail and flexible in attending to new priorities as they arise
• Good decision-making and problem-solving skills and ability to make realistic and rational decisions based on logical assumptions and relevant facts
• Some knowledge in construction, maintenance, electrical, repair, plumbing, forklift and pallet jack operations is helpful but not required
• Ability to assign and evaluate work, recognize under-performing associates, coach, mentor, delegate, do planning, recordkeeping, reporting, supervising, and training
• Strong customer service skills
• Possess a positive attitude, good listening skills, patience and an outgoing personality

Physical Demands

Frequent physical demands include lifting up to 25 lbs., walking, standing, bending, reaching, dexterity and light grasping. Occasional physical demands include lifting up to and over 50 lbs., climbing stairs, squatting, and firmly grasping. The associate is required to talk and hear. Must be able to work required shifts including nights and weekends, and maintain attendance standards. Specific vision abilities required by this job include vision adequate for the incumbent to perform the responsibilities and functions of the job efficiently. The associate must have the manual dexterity to manually operate and use a computer/cash register and/or RF.

Work Environment and Working Conditions

Work will normally be performed inside of the store facility; however, some work may occasionally be performed outside in conditions ranging from cold below 32 degrees to heat above 100 degrees. The work environment is usually fast paced with regular deadlines and sales expectations. Extreme noise and vibrations may occasionally be experienced. Associates may be subjected to hazards such as burns, cuts, electrical, explosive, and mechanical. Due to the nature of the work, associates may be exposed atmospheric conditions such as dust fumes, odors, and poor ventilation. For the safety of our associates, all associates may be required to wear protective devices from time to time, depending on the job/task being performed.

Benefits

Part-Time and Full-Time Eligible:

• Competitive match on 401K
• PTO
• Holidays
• Birthday-off with pay
• Associate discount and many other benefits

Full-Time Also Eligible:

• Health insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Short-term and long-term disability

Company Culture and Values

At Theisen's, our company culture is built on a foundation of respect, collaboration, and service to our communities. We believe in putting Customer First, working together as One Connected Team, and always finding ways to Give Back. These three pillars guide how we approach our work and interact with each other every day.

We are committed to fostering an inclusive and supportive environment where every associate is valued and encouraged to grow. At Theisen's, we strive to make a positive impact on our customers, our communities, and each other, creating a workplace where hard work, dedication, and innovation are celebrated.

Theisen’s is proud to be an Equal Opportunity Employer. We do not discriminate against any associate or applicant for employment based on race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, disability, status as a veteran, or any other federal, state, or local protected class.