Floor Staff starting @ $16.90/hr

Regal; Simi Valley (CA); On-site; USD 17,908 - 24,796; Full time

Job summary

Regal in Simi Valley is seeking floor staff to provide exceptional guest service across box office, concession, and usher roles. You will operate POS systems, handle cash, upsell Premium Viewing options, promote the Regal Crown Club, and ensure compliance with MPAA ratings and safety policies.

The position requires cast certification progress, potential alcohol service training, strong communication, teamwork, and the ability to perform under pressure while maintaining high standards of

Qualifications

• Cast certification program completion required for cast member and box office cashier.
• If theatre sells alcohol and duties include selling/serving, must complete legally required state or local training and obtain required certificate.
• Regal Responsible Beverage Server training must be completed.

Responsibilities

• Operate Box Office POS system with cash drawer, credit cards, travelers’ checks, gift cards and coupons.
• Upsell Premium Viewing Experiences (3D, RPX, IMAX) and promote Regal Crown Club.
• Promote the Regal Crown Club program and ensure MPAA rating compliance.
• Answer guest questions and provide service in line with guest service philosophy.

Skills

Public speaking

Customer communication

Problem solving under pressure

Education

Cast certification program

Beverage server training

Job description

Job Description

• Regular and consistent attendance
• Handling of emergency situations when called upon to do so
• General cleaning duties
• Compliance with company dress code

Job Details

Floor Staff team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or full-time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. Floor Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher. Floor Staff employees must act as a representative of Regal in a way that is consistent with our mission statement and policies; including regular and consistent attendance, handling of emergency situations, general cleaning duties, and compliance with company dress code.

Essential Duties and Responsibilities

Box Office

• Operating POS system, including proper handling and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons
• Upselling/Suggestive selling of Premium Viewing Experience (3D, RPX, IMAX)
• Promoting the Regal Crown Club program
• Ensuring tickets are sold in accordance with the MPAA rating system and company policy
• Responding to phone calls and questions from guests in a manner consistent with our guest service philosophy

Concession

• Operating POS system, including proper handling and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed coupons as well as concession stock inventory
• Promoting the Regal Crown Club program
• Operating, preparing and cleaning all concession related equipment
• Upselling/Suggestive selling
• Complying with all local, state and federal food safety laws
• Abiding by all federal and state laws regarding breaks and/or meal periods
• Ensuring required alcohol certification and training are current where applicable
• If theatre sells alcohol and assigned duties include selling/serving, must be of legal age according to state/local laws
• Required to read and understand training materials covering sexual harassment and discrimination

Usher

• Tearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums
• Inspecting backpacks and packages when applicable
• Managing crowd control and assisting guests in finding seats in auditoriums when necessary
• Enforcement of MPAA rating system
• Conducting in-theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
• Reporting to management any problems, discrepancies or unusual situations that arise at the theatre
• Perform in-auditorium concession auxiliary sales as directed by management
• Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside the auditorium
• Monitoring the cleanliness and operation of theatre vending equipment
• Assisting with opening and closing duties as assigned by management

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Completion of cast certification program as a cast member and as box office cashier or progress towards completion required. If theatre sells alcohol and assigned duties include selling/serving, must complete legally required state or local training and obtain required certificate. Must also complete the Regal Responsible Beverage Server training on Regal Online University.

Language Ability

Possess good public speaking, listen effectively and respond clearly and directly.

Math Ability

Perform calculations with speed and accuracy and identify and correct errors.

Reasoning Ability

Identify problems, gather relevant data and note possible causes of problems. Evaluate relevant information, recognize alternatives and reach conclusions based on evidence. Take action beyond what is necessarily called for. Perform under pressure and/or opposition.

Personal Skills

Possess excellent communication skills with customers, co-workers and management. Establish goals, budget time, and set priorities to achieve desired objectives.

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions. Reasonable accommodations may be made. Duties require frequent standing, walking, sitting, using hands to finger, handle, or feel, reaching with hands and arms, talking or hearing. Occasionally required to climb or balance, stoop, kneel, crouch, or crawl. May occasionally lift up to 60 pounds. Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.