Floor Staff - $17/hr (Seasonal)

Regal; New York (NY); On-site; USD 19,000 - 28,000; Full time

Job summary

Regal is hiring Floor Staff for the upcoming season. This role focuses on delivering exceptional guest service, ushering patrons to seats, and supporting concession operations during nights, weekends, and holidays.

The position is seasonal, approximately three months, with shifts that may extend past midnight on weekdays and into early hours on weekends. Floor staff represent Regal's mission, maintain safety, assist with opening/closing duties, and comply with dress code and attendance policies.

Qualifications

• Public speaking and clear communication with guests.
• Ability to handle crowd flow and assist guests.
• Meet attendance and dress code requirements.

Responsibilities

• Greet guests and direct them to seats.
• Scan tickets and manage usher duties.
• Operate concession and assist with sales as needed.
• Maintain cleanliness in auditoriums and common areas.
• Enforce MPAA rating policies and safety procedures.

Skills

Public speaking

Customer service

Communication

Stamina

Education

Cast certification program

Job description

Floor Staff - $17.00/hr (Seasonal*)

Floor Staff - $17.00/hr (Seasonal*)

Summary:

Floor Staff team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or full-time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. This is mainly a Nights, Weekends, and Holiday position. For closing shifts, floor staff are expected to work past midnight on weekdays and past 1 or 2am on weekends. They may be scheduled to work as an usher or at the concession stand.

Floor Staff employees must act as a representative of Regal in a way that is consistent with our mission statement and policies; including

• Regular and consistent attendance
• Handling of emergency situations when called upon to do so
• General cleaning duties; and
• Compliance with our company dress code.
• This is a seasonal role, which is expected to be 3 months.

Essential Duties and Responsibilities

for each position include, but are not limited to, the following:

Usher

• Scanning tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums.
• Inspecting backpacks and packages when applicable.
• Managing crowd control and assisting guests in finding seats in auditoriums when necessary
• Enforcement of MPAA rating system
• Conducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
• Reporting to the management any problems, discrepancies or unusual situations that arise at the theatre.
• Perform in-auditorium concession auxiliary sales as directed by management
• Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditorium
• Monitoring the cleanliness and operation of theatre vending equipment
• Assisting with all opening and closing duties as assigned by management

Concession

• Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed coupons as well as concession stock inventory.
• Promoting the Regal Crown Club program
• Operating, preparing and cleaning of all concession related equipment
• Up selling/Suggestive selling
• Complying with all local, state and federal food safety laws.
• Abide by all federal and state laws with regards to breaks and/or meal periods.
• Ensure required alcohol certification and training are current where applicable.
• If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, you must be of legal age to sell or serve alcohol according to state or local laws.
• Required to read and understand training materials that will cover subjects such as sexual harassment and discrimination.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Completion of cast certification program as a cast member or progress towards completion required.

Language Ability

Possess good public speaking, listen effectively and respond clearly and directly.

Math Ability

Perform calculations with speed and accuracy and identify and correct errors.

Reasoning Ability

Identify problems, gather relevant data and note possible causes of problems. Evaluate relevant information, recognize alternatives and reach conclusions based on evidence. Take action beyond what is necessarily called for. Perform under pressure and/or opposition.

Personal Skills

Possess excellent communication skills with customers, co-workers and management. Establish goals, budget time, and set priorities to achieve desired objectives.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally be required to lift up to 60 pounds. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.