Floor Staff

Regal Cinemas, Inc.; Chicago (IL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Free movie tickets

Concessions discount 50%

Flexible scheduling

401(k) with company match

Job summary

Regal Cinemas, City North in Chicago seeks part-time cast members to deliver friendly guest service, sell tickets and concessions, and help create a clean, safe, and enjoyable movie-going experience.

The role offers flexible scheduling, opportunities for advancement, free movie tickets, and 50% concessions discounts, with a path for growth within Regal.

Qualifications

• Completion of cast certification program as a cast member.
• Progress towards completion for box office cashier may be required.
• Excellent communication and public speaking skills.

Responsibilities

• Sell tickets, concessions, and usher guests.
• Maintain cleanliness and safety in theatre environments.
• Provide excellent guest service and enforce policies.
• Assist with opening/closing duties and shift responsibilities.

Skills

Public speaking

Customer service

Communication

Education

Cast certification program

Box office cashier training

Tools

POS system

Job description

1789 City North 14
City North Stadium 14 IMAX & RPX
2600 N. Western Avenue
CHICAGO, IL 60647, USA

Regal Cinemas at City North in Chicago is looking for part‑time cast members who are passionate about movies and want to be part of delivering the best possible service, cleanliness, and movie‑going experience to our guests in a diverse, fun, energetic and engaging environment. Our Cast Members also enjoy the benefits of access to free movie tickets and a 50% discount on concessions in addition to flexible scheduling, competitive pay and being part of the entertainment industry. Regal also promotes from within and features a clear pathway for career advancement.

What you will do:

Regal Floor Staff / Cast Members are the face of Regal and will provide guest service selling tickets, concessions and/or working as an usher. The availability to work weekends is a must. Weekday opening and/or closing availability is preferred. flexible scheduling, competitive pay and being part of the entertainment industry. Regal also promotes from within and features a clear pathway for career advancement.

Summary:

Floor Staff team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part‑time fixed, part‑time regular or full‑time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. Floor Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher. Floor Staff employees must act as a representative of Regal in a way that is consistent with our mission statement and policies.

Essential Duties and Responsibilitiesfor each position include, but are not limited to, the following:

• Regular and consistent attendance
• Handling of emergency situations when called upon to do so
• General cleaning duties; and
• Compliance with our company dress code.

Box Office

• Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks,gift cardsandredeemed discount tickets, passes and coupons
• Up selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX).
• Promoting the Regal Crown Club program
• Ensuring tickets are sold in accordance with the MPAA rating system and company policy
• Responding to phone calls and questions from guests in a manner that is consistent with our guest service philosophy

Concession

• Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks,gift cards and redeemed coupons as well asconcession stock inventory.
• Promoting the Regal Crown Club program
• Operating, preparing and cleaning of all concession related equipment
• Complying with all local, state and federal food safety laws.
• Ensure required alcohol certification and training are current where applicable.

Usher

• Tearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums.
• Inspecting backpacks and packages when applicable.
• Managing crowd control and assisting guests in finding seats in auditoriums when necessary
• Enforcement of MPAA rating system
• Conducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
• Reporting to the management any problems, discrepancies or unusual situations thatarise at the theatre.
• Perform in‑auditorium concession auxiliary sales as directed by management
• Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditorium
• Monitoring the cleanliness and operation of theatre vending equipment

Assisting with all opening and closing duties as assigned by management

Benefits

• Our team receives the perk of enjoying free movie passes and discounted concessions at any Regal location.
• Additionally, all team members are eligible to participate in our 401(k) retirement plan, with a company match, once they reach the age of 21 and have completed six months of service.

Requirements

Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:Completion of cast certification program as a cast member and as box office cashier or progress towards completion required.

If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, it is your responsibility to complete any legally required state or local training and obtain the required certificate. In addition, you must complete the Regal Entertainment Responsible Beverage Server training on Regal Online University.

Language Ability:Possess good public speaking, listen effectively and respond clearly and directly.

Math Ability:Perform calculations with speed and accuracy and identify and correct errors.

Reasoning Ability:Identify problems, gather relevant data and note possible causes of problems. Evaluate relevant information, recognize alternatives and reach conclusions based on evidence.Take action beyond what is necessarily called for. Perform under pressure and/or opposition.

Personal Skills:Possess excellent communication skills with customers, co-workers and management.Establish goals, budget time, and set priorities to achieve desired objectives.

Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally be required to lift up to 60 pounds. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

*This is a smoke free facility*

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.