Floor Operations Lead

Jetro / Restaurant Depot; Newport News (VA); On-site; USD 52,000 - 76,000; Full time

Job summary

Jetro / Restaurant Depot in Newport News, VA is seeking a Floor Manager to lead the Floor department, supervise staff, maintain stock, pricing, and customer service excellence. You will coordinate receiving, inventory, and HACCP compliance while ensuring clean, organized aisles and efficient operations.

The role requires strong leadership, scheduling, and interpersonal skills to manage relationships with large customers and training new employees. This is a full-time on-site position.

Qualifications

• Bachelor’s degree, or equivalent work experience in customer service.
• High School Diploma or GED with at least 4 years in customer service.
• Ability to read, analyze, and interpret general business materials.
• Strong communication and interpersonal skills.

Responsibilities

• Develops schedules and monitors performance; disciplines as appropriate.
• Provide excellent customer service and develop relationships with large customers.
• Supervises Floor staff to ensure shelves are stocked and merchandise rotated.
• Trains employees in responsibilities and safe operating procedures (SOPs).
• Interviews candidates and recommends hires.
• Ensure HACCP compliance and conduct HACCP audits.
• Review inventory daily to manage rotation and shrinkage.
• Maintain accurate pricing reflecting current pricing and market conditions.
• Oversee product receiving and associated paperwork.
• Conduct regular physical inventories and adjust records accordingly.
• Order products to maintain competitive pricing and avoid spoilage.
• Coordinate pallet storage with proper block and date tags.
• Maintain cleanliness and regular maintenance of the floor area.
• Communicate low stock information to Inventory Controller.
• Ensure signage reflects current flyers and prices.
• Merchandise aisles and create impulse displays.
• Perform additional duties as assigned.
• Conduct weekly perishable department self-audits.
• Work variable schedules including opening or closing shifts.

Skills

Customer service

Relationship building

Communication skills

Analytical reading

Education

Bachelor’s degree

High School Diploma or GED with 4 years experience in customer service

Combination of education and experience

Tools

Computer literacy

Job description

Jetro / Restaurant Depot in Newport News, VA is seeking a Floor Manager to lead the Floor department, supervise staff, maintain stock, pricing, and customer service excellence. You will coordinate receiving, inventory, and HACCP compliance while ensuring clean, organized aisles and efficient operations.

The role requires strong leadership, scheduling, and interpersonal skills to manage relationships with large customers and training new employees. This is a full-time on-site position.