Floor Manager - FT - Woodbury Outlet

AllSaints; Woodbury (NY); On-site; USD 31,216 - 32,635; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401(k) with matching

Employee clothing discount

Paid parental benefits

Job summary

A leading fashion brand is seeking a Floor Manager for their Woodbury Outlet. The ideal candidate will manage daily operations, support and lead the stylist team, and ensure an exceptional customer experience. This role requires strong leadership skills and a passion for fashion. The salary ranges from $22.66 to $23.69 plus monthly commission, with comprehensive health benefits offered for full-time employees.

Qualifications

• Ability to inspire and motivate team members.
• Strong customer service orientation.
• Proficient with reporting tools.

Responsibilities

• Support the brand leader and store manager.
• Oversee daily store operations.
• Coach and support stylist team members.
• Manage customer queries and communications.
• Ensure effective merchandising on the sales floor.

Skills

Passion for fashion

Leadership qualities

Tenacity

Strong store knowledge

Digital proficiency

Job description

Overview

Join to apply for the Floor Manager - FT - Woodbury Outlet role at AllSaints.

At AllSaints we are in the business of feelings—making our customers feel cool and confident. We are a global brand with a diverse team across many roles, committed to sustainable standards in design and production.

We are embarking on an exciting plan and are seeking new team members who want to contribute.

THE ROLE

As a floor manager, you’ll support the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers. You’ll help create a community feel for the store’s nearby AllSaints fans and customers who shop in store, online, or via partnerships. You will provide knowledge, leadership, and support to stylist team members responding to first-line customer enquiries via our online service system. The role requires organisation, resilience, enthusiasm, and determination to ensure an consistently excellent in-store customer experience and a strong brand representation.

Leadership of the stylist team is a key part of your role, including coaching and supporting team members to succeed, meet sales targets, and deliver exceptional service.

WHAT WILL I BE DOING?

• Spend the majority of your day on the busy shop floor, trading with stylist teams and ensuring processes run smoothly to provide the best in-store experience.
• Oversee and provide leadership for stylist team members with first-line customer queries, emails, chats, and calls relating to product and customer orders via our online system.
• Partner with specialist customer experience team leaders to manage team KPIs and SLAs for online customer support.
• Be an expert ambassador for our product, inspiring both in-store and online customers and your team.
• Shop floor merchandising: ensure products are showcased effectively, follow guidelines, and highlight best-selling items to deliver the best brand experience.
• Accountable for day-to-day store operations and team deployment; provide coaching and support to stylists to ensure success.
• Collaborate with the management team to help the store exceed targets and KPIs.
• Proactively manage people matters (e.g., return to work interviews) and liaise with People & Culture on issues requiring investigations, performance, or attendance management.
• Create and implement floor plans and rotas to set the store up for daily success.

WHAT SKILLS DO I NEED?

• You love fashion and can be an irresistible ambassador for AllSaints.
• Tenacity to succeed: set ambitious targets and deadlines for your team and foster a winning mentality.
• Strong store knowledge, proficient with reporting tools, and a passion for meeting customer expectations.
• Ability to learn new systems and processes in a digital environment.
• Honest, trustworthy, and dependable—aligns with brand values.
• Protects the brand and cares for customers, profit, product, and team wellbeing; committed to the brand’s success.
• Confident, hardworking leader whose team enjoys working with and for you, even in your absence.

Salary Range: $22.66 - $23.69, Plus Monthly Commission.

ABOUT THE LOCATION

Our North America region includes 71 retail locations across the U.S. and Canada, with a flagship store in New York City. Our primary operations are based out of our Los Angeles studios, bringing AllSaints aesthetics to West Hollywood, CA.

WHAT WE STAND FOR

The Customer is the Boss — We work as a united team to get the best for our customers.

One Team — We encourage collaboration and idea-sharing.

We Do What We Say We Will — We work toward clear outcomes.

We Are Responsible — We understand our impact and stay positive about the future.

BENEFITS

AllSaints offers comprehensive Health & Wellbeing Benefits for employees working a minimum of 30 hours per week. Eligible employees may enroll dependents, including a spouse/registered domestic partner. Benefits include:

• Medical, Dental, Vision, and related accounts (FSA & Dependent Care)
• Commuter & Parking Savings Accounts
• 401(k) Enrollment with matching
• Enhanced Paid Parental Benefits
• Voluntary Life & Disability Coverage for Spouse and Child(ren)
• Basic Life and Disability; Short/Long-Term Disability
• Employee Assistance Programs
• Personal Clothing Discount

Note: Benefits availability varies by location and employment type. AllSaints reserves the right to amend or withdraw benefits at any time.

#WeAreAllSaints

We are committed to diversity and equal opportunity in employment and recruitment. We safeguard against discrimination regardless of gender, gender identity, race, ethnicity, nationality, disability, sexual orientation, religion, or age. If you need support or adjustments during your application, please contact us.

#LI-Onsite

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Sales and Management; Industries: Apparel & Fashion