Floor Lieutenant

The Hana Group; Urbana (MD); On-site; USD 75,000 - 85,000; Full time

Job summary

HBC Management Services, Inc. is recruiting a Shift Supervisor (Lieutenant) to lead the Armed Security Officer team at the Social Security Administration site in Urbana, Maryland.

The role reports to the Program Manager and drives adherence to contract requirements, safety standards, and core values across the security operation. The Lieutenant oversees scheduling, disciplinary actions, inspections, and recruiting support while ensuring a professional, safe, and compliant security environment

Qualifications

• Minimum 3+ years security experience (military, law enforcement, or commercial).
• At least 2 years supervising a security team.
• Must meet contractual standards and possess strong communication.
• Must hold valid state Security Guard License and handgun permit.
• US citizenship or lawful permanent residency for current SSA/related roles.

Responsibilities

• Lead and supervise the PSO team as Lieutenant to maintain security standards.
• Manage PSO shift schedules, including backfill and last-minute changes.
• Ensure compliance with contract requirements, laws, and company policies.
• Assist with recruiting, administration, and performance recognition.
• Conduct PSO inspections and maintain quality control procedures.

Skills

Communication skills

Decision making

Team leadership

Multitasking

Customer focus

Interpersonal skills

Security operations

Education

HS Diploma

College degree preferred

Tools

Firearms proficiency

Security license

Job description

Shift Supervisor - Lieutenant

Description

Join Our Dynamic Team at HBC Management Services, Inc.

HBC Management Services is an established security company providing critical services to government and commercial enterprises. We are currently seeking an experienced Shift Supervisor (Lieutenant) to lead our Armed Security Officer team at the Social Security Administration in Urbana, Maryland.

About Us

HBC Management Services, Inc. is a reputable professional services company specializing in serving federal government and military clients. With strong partnerships in the Department of Defense, Homeland Security, and the commercial services industry nationwide, we have established a stellar reputation for excellence.

Position Summary

As a Lieutenant, you will manage, supervise, and ensure our team maintains the highest security standards in compliance with contract requirements, customer expectations, and Company policies.

Lieutenants. Each Lieutenant reports directly to the Program Manager. The list of Program Manager responsibilities assigned to the Lieutenants are as follows (in no particular order of importance):

Leadership.

Each Lieutenant is responsible for working with the Program Manager to foster a “one-team” culture among all supervisors and PSOs where each Lieutenant accepts responsibility for our entire security operation at SSA and not just a single shift or group of PSOs. Under a “one-team” culture, the Lieutenants are expected to adhere to our Core Values and support each other to ensure the security and safety of all SSA and Company employees. We have five Core Values:

• We treat everyone with dignity and respect
• We value each other as ‘Ohana (Family)
• We ensure the safety and well-being of our ‘Ohana
• We live Pono (honestly and honorably)
• We strive for excellence

Positive Work Environment.

Each Lieutenant is responsible for working with the Program Manager to create a positive work environment for all employees where we adhere to our Core Values and treat each other with dignity and respect.

PSO Schedule Implementation.

Each Lieutenant is responsible for working with the Program Manager to implement PSO shift schedules developed by the Program Manager, to include, among other things, the timely publication of the schedules, backfilling unscheduled call-offs, and making last minute modifications to the schedules to avoid unexpected open posts, all in accordance with Company policies and procedures and applicable CBA commitments.

Guard Force Discipline.

Each Lieutenant is responsible for maintaining work discipline among the PSOs to ensure the effective security of SSA and Company employees in compliance with all Contract requirements, applicable laws and regulations and Company’s policies and procedures. Each Lieutenant has the authority to issue disciplinary action in conformance with the Company’s Progressive Disciplinary Policy and other applicable policies.

Attendance.

Each Lieutenant is responsible for ensuring all PSOs report to work on time and for relieving PSOs in the event of early departures due to illness or other unexpected event. Working with the Program Manager, each Lieutenant is responsible for the fair and consistent enforcement of our attendance policy in accordance with our Progressive Disciplinary Policy.

Performance Recognition.

Each Lieutenant is responsible for working with the Program Manager to create a work environment where excellence is rewarded. This includes, but is not limited to, the implementation of the Company’s Spot Award Program and other award programs in a fair and consistent manner and in compliance with our Core Values and applicable Company policies and procedures.

PSO QC Inspections.

Each Lieutenant is responsible for conducting inspections of all PSOs at the beginning of their shifts and periodically thereafter. All inspections will be recorded electronically using iAuditor (or equivalent) which is a QC program loaded onto a tablet. Each Lieutenant is also responsible for assisting the Program Manager with implementing our Quality Control Program. This may include, as an example, testing PSO knowledge of their post orders, visitor directions, and other matters relevant to their duties.

PSO Alertness.

Each Lieutenant is responsible for visiting all posts throughout his/her shift to ensure that our PSOs are alert and attentive to their environment. Each Lieutenant is also responsible for conveying situational awareness regarding developing events.

Safety Inspections.

Each Lieutenant is responsible for inspecting the surrounding work environment for potential hazards and reminding PSOs of seasonal safety concerns (e.g., adverse weather conditions, pandemic, slip and fall risks during the winter) in accordance with our Safety Plan.

Recruiting.

Each Lieutenant is responsible for assisting the PM with screening, interviewing and hiring PSO candidates.

Administration.

Each Lieutenant is responsible for performing administrative tasks as required by the Program Manager, including, but not limited to, preparing work reports and other documentation, conducting investigations, payroll timekeeping, drafting policies and other similar administrative support requested by the PM.

Emergency Backfill.

Each Lieutenant is responsible for backfilling a PSO post in an emergency to prevent an opening or weakness in the security perimeter.

Other Duties.

Each Lieutenant may be asked to perform other duties as assigned by the Program Manager to ensure the effective and efficient security operations in fulfillment of the Company’s mission.

Requirements

To be considered for this position, candidates must meet ALL of the following requirements, and examination results must be favorable as defined by contractual standards:

Education:

• College degree preferred. Experience can be substituted for education. Minimum of HS Diploma

Experience & Skill Requirements:

• Minimum 3+ years security experience military (honorably discharged), law enforcement, and/or commercial
• Must have at least 2 years of experience in supervising a team of security personnel
• Must have excellent written and verbal communication skills
• Must have the ability to make quick decisions and remain calm in high-pressure situations
• Must be highly credible and trustworthy, and operate with high degree of integrity
• Ability to effectively coach, mentor, and motivate team
• Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
• Ability to relate to diverse group of people and build/maintain strong relationships
• Must be customer-focused and results-oriented

Contract Requirements:

• Must possess a valid state Security Guard License and Handgun Permit as applicable
• Minimum age requirement: 21 years
• US citizenship or lawful permanent residency for current members of the U.S. Armed Services or individuals with an Honorable Discharge from the U.S. Military
• Possession of an approved Social Security Card issued by SSA
• Ability to obtain favorable verification through the E-Verify system
• Fluent in spoken, written, and comprehended English
• Possession of a current State-issued Driver’s License or State ID
• Proficiency with firearms

Other Requirements

• Able to obtain and maintain SSA suitability
• Successful completion of Medical/Physical examination and Drug testing with favorable results
• Successful completion of New Hire Academy training
• Successful passing of firearms qualifications.
• Physical/Mental Requirements and Working Environment

Candidates must be able to:

• Stand and walk for extended periods
• Work outdoors in various weather conditions
• Work extended shifts and overtime when necessary.

HBC is an EEO Employer: D/V/M/F