Floor Leader: Inspire Sales & Elevate Customer Experience

RiseMe; Sugar Land (TX); On-site; USD 22,000 - 28,000; Full time

Job summary

Lush is seeking a Full Time Floor Leader in Sugar Land, TX to drive sales and deliver an exceptional customer experience on the shop floor. You will lead a team of sales associates, coach for performance, and educate customers on our ethical beauty values.

The role emphasizes product knowledge, brand storytelling, and training, with a focus on building a positive, inclusive store culture while meeting daily sales goals.

Qualifications

• Minimum 1 year in customer service and sales.
• Experience with cash handling and opening/closing procedures.
• Supervisory experience including coaching, feedback, and training.
• Problem-solving skills related to day-to-day customer service.
• Passion for skincare/natural beauty and ethical business practices.
• Flexible schedule including evenings, weekends and holidays.

Responsibilities

• Drive sales and coach the sales team using StoreForce dashboard insights.
• Lead world-class customer experiences on the shop floor with product demonstrations.
• Educate customers on Lush values, ethical practices, and brand positioning.
• Grow product knowledge and provide informed recommendations.
• Train and coach Sales Ambassadors and peers to improve performance and sales.
• Promote DEIB by encouraging open communication and belonging.

Skills

Customer service

Sales coaching

Cash handling

Supervisory experience

Problem solving

Skincare knowledge

Flexible schedule

Multilingual (Spanish/French)

Job description

Lush is seeking a Full Time Floor Leader in Sugar Land, TX to drive sales and deliver an exceptional customer experience on the shop floor. You will lead a team of sales associates, coach for performance, and educate customers on our ethical beauty values.

The role emphasizes product knowledge, brand storytelling, and training, with a focus on building a positive, inclusive store culture while meeting daily sales goals.