Floor Lead (Sur La Table)

CSC Generation Enterprise; Boulder (CO); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Bonus Eligible

Employee Discount

401K after 90 days; must be 21 years

Job summary

Sur La Table is looking for a Floor Lead to assist the General Manager or Store Manager in daily operations and sales goals. You will lead by example on customer service, train employees, and help manage stock, merchandising, and store policies.

You will coach staff, ensure timekeeping and inventory accuracy, and drive initiatives to enhance the customer experience. Prior retail supervisory experience is preferred.

Qualifications

• 1 year retail sales and customer service experience; prior Sur La Table sales experience preferred.
• 1 year supervisory experience preferred.
• Proficient in POS systems.
• Some experience with MS Office Suite (Outlook/Word/Excel).
• Food handlers certification may be required.

Responsibilities

• Support training for all employees to keep them informed and capable.
• Model and enforce customer service standards.
• Communicate and uphold SLT policies and SOPs.
• Provide on-the-spot coaching and feedback.
• Support sales initiatives and create daily agendas.
• Direct staff to maintain stock and visual standards.
• Maintain product knowledge and seek training resources.
• Ensure accurate timekeeping per policy.
• Handle inventory transactions and POS transactions.
• Demonstrate strong communication with staff, customers, and management.
• Record time worked accurately per policy.
• Take on additional duties as assigned.

Skills

Retail sales

Customer service

Supervisory experience

POS systems

MS Office

Tools

POS Systems

MS Office

Job description

With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.

The Floor Lead contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey. This role supports a General Manager (GM) or Store Manager (SM) in the achievement of sales goals and directs daily store operations as a Manager on Duty (MOD). The Floor Lead reports to a General Manager (GM) or Store Manager (SM).

Job Duties and Responsibilities

• Contribute to an environment where employees are informed and capable by supporting training for all employees.
• Model and hold employees accountable to customer service standards.
• Model and ensure all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to employees, maintained and consistently followed.
• Provide coaching in the moment and performance feedback to employees and communicate performance issues directly to the General Manager or Store Manager.
• Support sales driving initiatives and create daily agendas.
• Direct employees to ensure appropriate merchandise stock levels, merchandise presentations, and ensure selling floor is adequately stocked according to visual standards.
• Stay informed by maintaining product knowledge, accessing available training and seeking out additional resources when necessary.
• Ensure timekeeping practices are in place and consistently followed according to SLT Policy.
• Complete and carry out inventory transactions including but not limited to, receiving, MOS, and RARs. Ring employee transactions.
• Demonstrate exceptional verbal and written communication skills with employees, customers, field management and corporate office.
• Accurately record time worked according to SLT policy.
• Additional responsibilities as assigned by General Manager or Store Manager.

Essential Functions

• Ability to communicate verbally and work cooperatively with employees and customers.
• Ability to remain in a stationary position for up to 3 hours at a time.
• Ability to move about the work place coaching and directing employees; selling to customers and retrieving merchandise from storage or sales floor.
• Ability to grab, reach, push, pull, bend, stoop, kneel and crouch in order to demonstrate, retrieve and replenish merchandise.
• Ability to work a varied schedule to observe employees and customers at different times of the day, week and year.
• Ability to ascend/descend ladders in order to retrieve and/or move merchandise.
• Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse in order to accomplish work.
• Regular and predictable attendance.
• Ability to lift and/or move merchandise weighing up to 35 lbs.

Experience adn Required Qualifications

• 1 year of retail sales and customer service experience. Prior experience as a Sur La Table Sales Associate, preferred.
• 1 year of retail supervisory experience, preferred.
• Proficient in POS Systems.
• Some experience with MS Office Suite (Outlook, Word and Excel).
• May require Food Handlers Certification.

Sur La Table Core Competencies for Everyone

• Focus on the Customer: You inspire and delight your customers.
• Be Genuine: Your communication style is respectful, effective and sincere.
• Make the Right Call: You effectively blend knowledge, experience, wisdom & decisive action.
• Take Ownership: You are committed, responsible and provide solutions.
• Achieve Results: You meet and exceed goals and expectations.

Pay Range

• $15.57 - $17.56 per hour
• Bonus Eligible
• Employee Discount
• 401K after 90 days; must be 21 years of age

$15.57 - $17.56 an hour

This job description represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, may be part of the job. This job description is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice.

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