Floor Lead (Retail) (Part-time)

Mejuri; New York (NY); Presencial; USD 31.684 - 35.817; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid sick days

Monthly retail bonus program

Generous product discount

Descripción de la vacante

Mejuri is looking for a Floor Lead in New York, NY, who will play a critical leadership role in driving store success through superior customer service and team engagement. This position requires experience in high-volume retail, strong leadership abilities, and the capacity to manage daily operations efficiently. The ideal candidate will inspire and develop team members while upholding brand standards. Benefits include paid sick days and a retail bonus program with a pay range of $23 to $26 per hour depending on experience.

Formación

• Experience in a high-volume retail environment.
• Ability to think creatively and quickly.
• Must be able to work evenings, weekends & holidays.

Responsabilidades

• Drive the success of the store by upholding exceptional customer service standards.
• Ensure positive customer experience and promote service offerings.
• Participate in the execution of inventory & cycle counts.

Conocimientos

Customer service expertise

Team leadership

Adaptability

Analytical skills

Critical thinking

Herramientas

Point-of-sale systems

Inventory management software

Descripción del empleo

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self‑expression. Founded by third‑generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday. Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long‑term vision.

The Role

The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri’s values. A natural motivator and collaborative team player, they inspire the team with a can‑do attitude, creating an engaging and dynamic environment for both staff and customers.

Customer

• Lead by example and validate the quality of the in‑store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
• Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
• Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
• Track KPIs: OPH, NPS (≥ 85%), SPH, STACK Leader Segment: Conversion and Sales Success.

Operations

• Participate as needed in the execution of inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed.
• Support back‑of‑house flow to support in‑store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards.
• Maintain organizational integrity of our BOH up to and including display inventory and sellable inventory, packaging, and all supplies.
• Proficient in using point‑of‑sale systems, inventory management software, and other retail technology.
• Support mitigation of internal, external and administrative loss of product.
• Identify and escape opportunities, gaps, risks and roadblocks with urgency and partner with cross‑functional teams to resolve.

Merchandising

• Participate in the maintenance of Mejuri’s brand standards of visual presentation, cleanliness and functionality.
• Support with validating the integrity of all display forms, graphics, furniture, and decor items to manage costs and propel the brand, notifying appropriate teams when display tools are missing or damaged.
• Coaching and informing all store team members on updates or changes to Visual Merchandising standard practices.
• Flag, identify and action any inefficiencies.

People

• Participate in the successful integration of new talent to our store teams.
• Validate the regular and accurate assessment of our people against performance review criteria and KPIs.
• Build healthy relationships with our people and establish a positive and engaging work environment.
• Adhere to and validate our policies and compliance practices.

What You’ll Bring to the Team

• Experience in a high‑volume retail environment.
• Adaptable with the ability to think creatively and quickly.
• Excellent organization and analytical skills.
• Critical thinking ability – identify potential challenges and develop action plans.
• Physical requirements: Ability to stand for 8 hours, lift up to 50 lbs.
• Must be able to work evenings, weekends & holidays in alignment with the store’s availability requirements.

Benefits

• Paid sick days.
• Monthly retail bonus program.
• Regular feedback via performance reviews.
• Robust in‑house retail learning program.
• Generous product discount.

Looking for the perfect next opportunity is a big decision. Mejuri recognizes the importance of pay transparency when it comes to salary ranges as it empowers individuals through the hiring process and supports them in making an informed decision. This role currently has a base pay range of $23 – $26 per annum based on a candidate’s experience and qualifications.

Values

• Raise the bar – Stay curious, share/seek feedback, and strive for excellence.
• Customer obsessed – Get close to the customer and prioritize them in our decisions.
• Empowered owners – Treat the company like your own, take initiative.
• Find a way – Seek simple, creative solutions, and act fast.
• Drive results – Be clear on your goals and be relentless in achieving them.
• Team first – Value team success over personal ego.

Accommodation / Accessibility

Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility‑related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.