Floor Lead

Stiiizy, Inc.; San Francisco (CA); On-site; USD 63,370,000 - 71,635,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

Paid training

Paid holidays

401k plan

Employee discounts

Job summary

STIIIZY, Inc. in San Francisco, CA is seeking a Floor Lead to maintain store operations, lead a team, and ensure exceptional customer service and regulatory compliance. This full-time role emphasizes a welcoming environment, accurate inventory, and guidance on product knowledge.

The position offers $23.50 per hour, with responsibilities including supervising staff, onboarding, cash handling, merchandising, and daily opening/closing procedures, all geared toward achieving the company’s goals.

Qualifications

• Minimum 21 years of age.
• High school diploma required.
• Open availability, able to work Fri–Sun.
• 2 years leadership experience in retail or hospitality.

Responsibilities

• Create and promote a healthy team culture with autonomous work.
• Lead, mentor, and inspire team members for growth.
• Build a strong team to deliver the company mission.
• Set standard for excellent customer service and product knowledge.
• Ensure smooth operations and accurate inventory counts.
• Enforce legal and regulatory requirements.
• Onboard and train new employees.
• Oversee cash handling and financial records.
• Address customer concerns and resolve conflicts.
• Oversee visual merchandising and store cleanliness.
• Assist with opening/closing procedures.
• Greet customers with a welcoming vibe; ensure satisfaction.
• Document employee breaks and liaise with managers.
• Other duties as assigned.

Skills

Leadership

Customer service

Cash handling

Team mentoring

Merchandising

Regulatory compliance

Training

Operations supervision

Education

High school diploma

Tools

POS systems

Job description

Are you interested in working for the world's largest cannabis market with a footprint that covers the entire breadth of the state of California? Are you someone who wants to be part of the growth of a fast-growing industry? At STIIIZY, our mission is clear: to provide the ultimate one stop shop cannabis experience by offering exceptional customer service and diversified products. We strive to build long-term customer loyalty. We’re building a consumer-centric organization that is focused on sharing the transformational potential of cannabis with the world.

Our STIIIZY product line is one of the best-selling cannabis brands in the market today and has claimed the title of the best-selling vape brand across all BDSA-tracked markets and best-selling brand overall in the California market! We are rooted in California and have expanded our operations across the United States, with even more growth on the horizon! Additionally, we’re building distribution networks to bring our products to over 60 countries worldwide.

We recognize that our employees are at the center of our success, and we take pride in a corporate culture that emphasizes our core values:Influence, Inspire,Innovate,Win, &Grow!

Our employees come from a wide range of retail backgrounds, each bringing their own unique skills and talents to the table as we work together to continue our incredible growth. If you are interested in partaking in the journey of building a nationally recognized and leading brand, we want to hear from you!

Position Overview:

The Floor Lead is responsible for maintaining standard operating procedures at our retail store. This candidate will be an inspiring team member and leader, ready to ensure productivity and quality performance are met to achieve our long-term company vision.

This position is a full-time role at $23.50/hour.

• Create and promote a healthy team culture where individual employees have the capacity and feel empowered to work autonomously while striving to meet a common collaborative goal
• Lead, mentor, and inspire team members to continuously grow, learn, and evolve personally and professionally
• Help build an exceptional team that will uphold and deliver our mission, vision, and goals to employees and customers
• Set the standard for excellent customer service by providing guidance to staff on product knowledge, customer focus, and personalized service
• Ensure the smooth and seamless functioning of operations
• Collaborate with inventory control to ensure accurate product counts, proper labeling, and organization of products on the floor
• Ensure strict adherence to all legal and regulatory requirements
• Assist in onboarding new employees and provide ongoing training
• Oversee cash handling procedures and maintain accurate financial records
• Address customer concerns, resolve conflicts, and handle escalated issues in a professional and efficient manner
• Oversee visual merchandising to create attractive product displays that enhance the customer experience
• Enforce safety protocols and cleanliness standards, ensuring a safe and comfortable environment for both customers and staff
• Assist with the store’s opening and closing protocols
• Monitor the store’s energy by ensuring front-line employees are always greeting customers with a WELCOME; the overall vibe is upbeat and cheerful, and customers leave 100% satisfied with plans to return
• Administer and document all employee breaks at appropriate times
• Serve as the liaison between receptionists/sales associates and managers
• Other duties as may be assigned

Qualifications:

• Minimum 21 years of age
• High school diploma
• Open availability preferred (must be able to work 2 weekend days Fri-Sun)
• 2 years of leadership experience in retail/hospitality

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods of standing, sitting at a desk, and working on a computer.
• Be able to stand for prolonged periods of time, bend, kneel, squat, and twist.

Schedule:

• Open availability is highly preferred; must be able to work nights, weekends, and holidays

• Our organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.
• Excellent affordable insurance benefits (including health, dental, vision, disability, and life)
• Paid vacation
• Paid training
• Paid holidays
• Company-matched 401k plan
• Company-sponsored events and team-building activities
• Sample incentives (when available)
• Annual employee appreciation discounts on STIIIZY merchandise
• Employee discounts on top of already highly competitive prices

This position is a full-time role at $23.50/hour.

Applicants must be authorized to work in the U.S. STIIIZY is unable to sponsor or take over sponsorship of employment visas at this time.

Equal Employment:

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Residency Requirement: This position requires the applicant to reside in the state where the role is based. Applicants who do not meet this requirement may not be eligible for consideration.