Floor Lead

STIIIZY; Corona (CA); On-site; USD 26,174 - 35,817; Full time

Benefits offered by this job

Union benefits

Retirement plan

Medical insurance

Paid training

Employee discounts

Paid holidays

Team events

Job summary

STIIIZY, the world’s leading cannabis retailer in California, is hiring a Floor Lead to oversee store operations and deliver exceptional customer service.

You will mentor staff, manage cash procedures, ensure compliance, and maintain merchandising and safety standards while upholding the company’s values of influence, inspire, innovate, win, and grow.

Qualifications

• 2 years of leadership experience in retail/hospitality.
• Must be 21+ years old and available Fri–Sun.
• High school diploma required; full-time availability.
• Ability to maintain a positive, customer-focused environment.

Responsibilities

• Lead and mentor team members to deliver exceptional customer service.
• Maintain store SOPs to ensure productivity and quality.
• Collaborate with inventory control for accurate counts and labeling.
• Oversee cash handling procedures and financial records.
• Onboard new employees and provide ongoing training.
• Oversee visual merchandising and maintain store cleanliness.
• Enforce safety protocols and regulatory compliance.
• Assist in opening and closing procedures.
• Foster a positive, upbeat store culture and environment.
• Handle customer concerns professionally and resolve conflicts.

Skills

Leadership

Education

High School Diploma

Job description

Company:

Are you interested in working for the world's largest cannabis market with a footprint that covers the entire breadth of the state of California? Are you someone who wants to be part of the growth of a fast-growing industry? At STIIIZY, our mission is clear: to provide the ultimate one stop shop cannabis experience by offering exceptional customer service and diversified products. We strive to build long-term customer loyalty. We are building a consumer-centric organization that is focused on sharing the transformational potential of cannabis with the world.

Are you interested in working for the world's largest cannabis market with a footprint that covers the entire breadth of the state of California? Are you someone who wants to be part of the growth of a fast-growing industry? At STIIIZY, our mission is clear: to provide the ultimate one stop shop cannabis experience by offering exceptional customer service and diversified products. We strive to build long-term customer loyalty. We are building a consumer-centric organization that is focused on sharing the transformational potential of cannabis with the world. Our STIIIZY product line is one of the best-selling cannabis brands in the market today and has claimed the title of the best-selling vape brand across all BDSA-tracked markets and best-selling brand overall in the California market! We are rooted in California and have expanded our operations across the United States, with even more growth on the horizon! Additionally, we're building distribution networks to bring our products to over 60 countries worldwide. We recognize that our employees are at the center of our success, and we take pride in a corporate culture that emphasizes our core values: Influence, Inspire, Innovate, Win, & Grow! Our employees come from a wide range of retail backgrounds, each bringing their own unique skills and talents to the table as we work together to continue our incredible growth. If you are interested in partaking in the journey of building a nationally recognized and leading brand, we want to hear from you!

Position Overview:

The Floor Lead is responsible for maintaining standard operating procedures at our retail store. This candidate will be an inspiring team member and leader, ready to ensure productivity and quality performance are met to achieve our long-term company vision.

Job Functions:

• Create and promote a healthy team culture where individual employees have the capacity and feel empowered to work autonomously while striving to meet a common collaborative goal


• Lead, mentor, and inspire team members to continuously grow, learn, and evolve personally and professionally


• Help build an exceptional team that will uphold and deliver our mission, vision, and goals to employees and customers.


• Set the standard for excellent customer service by providing guidance to staff on produce knowledge, customer focus, and personalized service.


• Ensures the smooth and seamless functioning of operations


• Collaborate with inventory control to ensure accurate product counts, proper labeling, and organization of products on the floor.


• Ensure strict adherence to all legal and regulatory requirements


• Assist in onboarding new employees & provide ongoing training.


• Conduct regular performance evaluations to identify areas for improvement


• Oversee cash handling procedures & maintain accurate financial records.


• Address customer concerns, resolve conflicts, and handle escalated issues in a professional and efficient manner.


• Oversee visual merchandising to create attractive product displays to enhance the customer experience.


• Enforce safety protocols and cleanliness standards, ensuring a safe and comfortable environment for both customers and staff.


• Assisting in the store's opening and closing protocols


• Monitor the store's energy by ensuring that front-line employees are always shouting their WELCOME's; the overall vibes are upbeat and cheerful, and customers are leaving 100% satisfied with plans to return


• Administer and documenting all breaks to employees at appropriate times


• Serve as the liaison between receptionists/sales associates and managers


• Other duties as may be assigned


• This position is a full-time role at $22.50/hour

Requirements:

• Minimum 21 years of age


• High school diploma


• Full time


• Open availability preferred (must be able to work 2 weekend days Fri-Sun)


• 2 years of leadership experience in retail/hospitality

Physical Demands:

• Prolonged periods of standing, sitting at a desk, and working on a computer.


• Be able to stand for prolonged periods of time, bend, kneel, squat, and twist

Schedule:

• Open availability is highly preferred; must be able to work nights, weekends, and holidays

Benefits:

• Partnered with United Food and Commercial Workers International Union (UFCW) who partners with cannabis workers, patients, consumers, community allies, elected officials, and business owners to help lead the development and stabilization of the emerging cannabis industry to help workers secure better wages, protection, and benefits.


• Retirement plan (IAP) with Employer contributions


• Full time status based on seniority


• Medical Insurance for part time and full-time employment


• Paid training to learn about the history of cannabis, compliance, product knowledge, and sales


• Sample incentives (when available)


• Annual employee appreciation discounts on STIIIZY merchandise


• Paid holidays


• Employee discounts on top of already highly competitive prices


• Company-sponsored events and team-building activities

Equal Employment

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.