Floor Attendant Day - Full time, year round

Mohonk Mountain House; Butterville (NY); Sur place; USD 34 000 - 52 000; Plein temps

Résumé du poste

Mohonk Mountain House in New York state is seeking a Floor Attendant Day for a full-time, year-round position. You will help maintain clean, organized guest areas and supply towels, linens, and other items to rooms and public spaces, ensuring a welcoming and consistent experience for guests and staff.

Responsibilities include responding quickly to guest requests, performing routine cleaning, stocking supplies, operating cleaning equipment, and reporting maintenance needs.

Qualifications

• Valid driver's license and age requirements.
• Previous hotel-related/cleaning experience desired.

Responsabilités

• Fulfill requests for towels, linens, and supplies for rooms and public areas.
• Move furniture and equipment to clean areas as needed.
• Sweep, mop, dust, vacuum, and clean dining and public areas.
• Clean and disinfect public areas and take out trash.
• Respond quickly to guest requests and communicate needs to housekeeping.
• Operate cleaning equipment and perform routine maintenance requests.
• Maintain supply levels and restock storage areas.
• Adhere to dress, grooming and safety standards, and report hazardous situations.

Connaissances

Valid Driver's License

Hotel Cleaning Experience

Description du poste

Floor Attendant Day - Full time, year round

9 days ago Requisition ID: 2845

BASIC FUNCTIONS AND RESPONSIBILITIES

Responsible for ensuring quality and clean facilities throughout the hotel, and stocks guest rooms with towels and linens, furnishings and any other supplies a guest may need or request. At all times must be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

ESSENTIAL JOB FUNCTIONS

• Fulfill requests for items such as pillows, linen, paper goods, light bulbs, boxed or unboxed beds, cribs, furniture, etc. in a timely fashion.
• Move cabinets, boxes, furniture, and equipment to clean areas.
• Sweep, mop, dust, vacuum, wax, and buff dining areas, meeting rooms, and public areas as assigned.
• Clean and disinfect public areas. Empty trash receptacles and sanitize. Transport trash to proper waste unit.
• Remove stains from such surfaces as rugs, drapes, walls, and floors using chemicals and cleaning solutions.
• Maintain the appearance of the public areas, including hallways, staircases and entrances.
• Clean walls, ceilings, fixtures, windows and equipment.
• Remove recyclable materials from offices and public areas.
• Respond quickly to guest requests for furniture, heaters, fans, refrigerators, and other guest items routinely supplied by the Housekeeping Department. When unable to fill a guest request directly, communicate the request to ensure the request is communicated to Housekeeping Supervisor or Manager.
• Deliver firewood to guest rooms in accordance with the Housekeeping Procedures.
• Document and maintain a written record of all deliveries.
• Write Maintenance requests for areas or equipment in need of repair or in need of preventative maintenance.
• Protect the property of Mohonk Mountain House in all areas of the house, noting and reporting any changes, damage, or missing items of furniture or decorative items.
• Return all equipment used during the shift to the storage areas in which they found it; leaves all closets cleared of trash and locked.
• Respond quickly to reports of incidents requiring cleanup and follows established standards for cleanup.
• Participate in special cleaning projects.
• Operate machinery such as vacuums, carpet cleaning machines, floor buffers, washers, dryers, ironer/folders, elevators, etc.
• Perform minor repairs and routine preventative maintenance on Housekeeping equipment such as rotary floor machines, vacuums, etc.
• Maintain appropriate supply levels of paper goods, soap, and other supplies. Restock and organize storage closets neatly.
• Work with chemical cleansers, disinfectants and sanitizers.
• Work under pressure and maintain composure while dealing with large volumes of people.
• Check for and immediately report any damaged or missing furnishings or decorative items throughout the hotel.
• Sign out keys and return at the end of shift.
• Inform supervisor of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets.
• Operate vehicles safely while driving and/or parking in compliance with Mohonk Mountain House Traffic Rules and Regulations.
• Wear proper Personal Protective Equipment as prescribed by cleaning agent or in accordance with our Mohonk Mountain House Standards and Protocols.
• Inspect work by touch, sight, sound and smell for conformance to prescribed standards of cleanliness.
• Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
• Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
• Lift up to 30 pounds from ground level to waist and carry a distance of up to 25 feet with/ without assistance. Walk up to 7 miles per day.
• Maneuver carts or dollies safely with loads up to 200 pounds through passageways, up and down stairs, or in/out of elevators.
• See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
• Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
• Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
• Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
• Listen well, communicate effectively and establish effective working relationships with other staff, management, vendors and guests that have a variety of educational backgrounds and values.
• Work productively and efficiently with or without supervision when performing routine tasks.
• Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.

QUALIFICATIONS

• Valid Driver’s License and at least 21 years of age, or 20 years of age with at least two years of licensed driving experience.
• Previous hotel-related/cleaning experience desired.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.