Floating Universal Banker - Conway Main, SC

SSB002 SOUTHSTATE BANK, NATIONAL ASSOCIATION; Conway (AR); On-site; USD 32,000 - 52,000; Full time

Job summary

SouthState Bank is hiring a Universal Banker who will serve as a single point of contact for customers, combining teller and financial service responsibilities.

You will open accounts, process transactions, and educate customers on self-service tools while aiming to grow relationships and drive financial growth for the branch.

Qualifications

• Cash handling, sales and customer service skills are required.
• Strong interpersonal and communication skills.
• Basic computer literacy and English proficiency are required.

Responsibilities

• Process teller transactions accurately for savings, checking and loans.
• Open,new deposit accounts and handle services like stop payments and transfers.
• Assist in training new tellers and support vault/back-up duties as needed.
• Expand customer relationships by making referrals and explaining bank policies.
• Maintain security, audit procedures and proper branch workflows.

Skills

Cash handling

Sales

Customer service

Interpersonal skills

Good computer skills

English proficiency

Education

High School diploma or equivalent

Tools

None

Job description

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

The Universal Banker serves as a full service, single point of contact in the branch for SouthState customers’ financial needs. The position operates in the dual capacity of a Teller and FSR providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.

ESSENTIAL FUNCTIONS

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
• Knows and understand the products and services offered by the Bank. These include facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
• Able to identify customer needs and expectations by listening for clues.
• Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
• Presents a neat and professional personal appearance, in accordance with bank policy.
• Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
• Develop a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options.

Teller Duties

• Processes transactions for savings, checking, and loan accounts.
• Maintains a neat and orderly work area.
• May assist in guiding and training new tellers.
• May allow customers access to safe deposit boxes.
• Cash checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
• Sells certified checks.
• Balances transactions daily.
• May service/balance ATM.
• May utilize the branch capture system.
• Knows and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.
• Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.

FSR Duties

• Opens new deposit accounts and understands the products and financial services offered by the bank.
• Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
• Explains policies and procedures as necessary, keeping in mind most customers’ unfamiliarity with them.
• Resolves customer problems and complaints with courtesy and discretion and direction and directs customers with difficult problems to other sources for assistance.
• Considers problems and complaints as opportunities to satisfy the customer and promote additional services.
• Is knowledgeable of financial services offered by the bank.
• Shows sincere appreciation for each customer’s time and business.
• Gives business card if not already given.
• Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.
• Assures that branch records, reports and other correspondence resulting from customer development attempts are correct, timely and are properly distributed.

FLOATING UNIVERSAL BANKER FUNCTIONS

• One year of teller or cash handling experience and six months customer relationship building or sales experience.
• Demonstrated expertise in the Teller II and basic FSR job functions.
• Additional Responsibilities may include Vault Responsibilities or Back-Up Vault Responsibilities.
• Float to different offices in an area to accommodate staffing needs.
• Other duties as assigned.

Qualifications, Education, and Certification Requirements

• Education: High School diploma or equivalent.
• Experience: Cash handling, sales, customer service. Previous banking experience preferred.
• Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English.

TRAINING REQUIREMENTS/CLASSES

• The SouthState Way
• New Team Member Orientation
• Teller Foundations
• Banker Foundations
• All assigned Regulatory Compliance Training
• Acknowledgement of all policies through DocuSign as assigned
• Additional training may be required dependent upon experience

PHYSICAL DEMANDS

• Must be able to lift, up to 50 pounds, must be able to stand and/or sit for long periods of time.
• Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers.

WORK ENVIRONMENT

• This position is most likely in an open lobby area with an individual workstation.
• The position is located inside a cooled and heated facility.

TRAVEL

Travel may be required to come to meetings or training as needed.

Work Location: 501 Main St Conway, South Carolina 29526

Equal Opportunity Employer, including disabled/veterans. Our business model supports the unique character of the communities we serve and encourages decision making by the banker that is closest to the customer. We think and act like owners and measure success over entire economic cycles. We prioritize soundness before short-term profitability and growth.