Floating Teller

M&T Bank; Raymond (NH); On-site; USD 27,552 - 41,328; Full time

Job summary

M&T Bank is seeking a Float Teller to support multiple NH East region branches, including Raymond, Stratham, Exeter, Hampton, and Durham. The role emphasizes customer service, digital demonstrations, and timely cash handling across locations.

The position requires ability to travel between branches as needed, strong communication, and a commitment to AML/KYC practices. This role offers on-site work across several NH locations with a focus on experience and operational excellence.

Qualifications

• High school diploma or GED and at least 6 months of customer service experience.
• Experience with data entry and/or cash handling.
• Ability to travel between branches as needed.
• Strong verbal communication and interpersonal skills.
• Demonstrated excellent customer service and organizational skills.
• Proficient with internet at user level.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience by understanding customer needs.
• Educate customers through digital demonstrations; identify self-service opportunities.
• Lobby management: greet customers and address needs.
• Accurately balance and process transactions following policy.
• Escalate account service issues and log complaints.
• Transition sales opportunities to banking partners.
• Complete branch operational activities (cash ordering, vault, ATM, wire).
• Process customer/account maintenance.
• Perform AML/KYC related activities.
• Follow risk controls and regulatory policies.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Organization

Internet proficiency

Travel between branches

Education

High school diploma or GED

Bilingual (branch needs)

Job description

Overview

As a Float Teller, you will specialize in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner. Float tellers will frequently travel to different branches within a designated area to assist branch staff as needed. This position will primarily support our branches in Raymond, Stratham, Exeter, Hampton, Durham and other locations within our NH East region as needed.

Primary Responsibilities

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate our customers through shoulder‑to‑shoulder digital demonstrations; identify self‑service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunity and provide introduction to appropriate banking partner.
• Complete branch‑related operational activities as appropriate (e.g. cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML (Anti‑Money Laundering)/BSA (Bank Secrecy Act)/KYC (Know Your Customer) related activities.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities

The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch‑related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.

Managerial/Supervisory Responsibilities

Not Applicable

Education and Experience Required

• High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience.
• Ability to easily travel between branches on an as needed basis.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrate exceptional customer service.
• Well‑organized.
• Proven time management skills.
• Proven prioritization skills.
• Proficient with internet user‑level technology.

Education and Experience Preferred

• Bilingual based on branch needs.

Physical Requirements

• Ability to stand for long periods of time.
• Prolonged use of hands and fingers.
• Ability to lift light to heavy objects weighing 5lbs – 30 lbs.
• Ability to read fine print.
• Ability to interact with customers in an open face to face work environment.

M&T Bank is committed to fair, competitive, and market-informed pay for its employees. The pay range for this position is $20.00 - $30.41 (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location: Raymond, New Hampshire, United States of America