Floating Teller

Glacier Bancorp, Inc.; Billings (MT); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan 401(k)

Paid time off

Paid holidays

Employee wellness programs

Job summary

The Floating Teller at Glacier Bancorp, Inc. provides coverage and support to all six Western Security Bank locations by processing teller transactions, responding to customer requests, and delivering exceptional customer service, while complying with bank regulations and policies.

As a key customer-facing representative, the Floating Teller greets customers, identifies financial needs, educates them about products, and refers to specialists for solutions, maintaining professionalism in a

Qualifications

• Previous Teller experience preferred.
• Previous customer serivce experience required.

Responsibilities

• Greet customers and provide the highest level of service.
• Process teller transactions accurately and efficiently.
• Educate customers about available products and services and refer to specialists as needed.
• Maintain compliance with banking regulations and policies.

Skills

Teller experience

Customer service

Tools

Jack Henry Experience

Launch 360

Xperience

Job description

About The Role

The Floating Teller provides coverage and support to all six (6) Western Security Bank locations by processing teller transactions, responding to customer requests, and delivering exceptional customer service. This role is responsible for meeting and exceeding service expectations while adhering to all banking regulations, policies, procedures, laws, mandates, and Western Security Bank's core values.

As a key customer-facing representative, the Floating Teller greets customers, builds positive relationships, and uses strong communication and active listening skills to identify and support customers' financial needs. This position educates customers about available products and services, promotes Western Security Bank through outstanding customer interactions, and refers customers to the appropriate team members for additional banking solutions.

The Floating Teller must demonstrate a high degree of accountability and integrity by utilizing their knowledge, skills, and judgment to protect the assets of both Western Security Bank and its customers.

This position works both independently and collaboratively with cross-functional teams across the organization. These partnerships support internal departments and help achieve departmental, customer, and organizational goals while maintaining compliance with regulatory and policy requirements. The Floating Teller also serves as a liaison between customers and bank personnel, consistently demonstrating a professional, positive, and service-oriented approach in all interactions.

About You

QUALIFICATIONS:

• Previous Teller experience preferred.
• Previous customer serivce experience required.

KNOWLEDGE, SKILL, ABILITY:

• The ability to obtain a working knowledge of Jack Henry Experience.
• The ability to learn and operate related computer applications including Launch 360 and Xperience.
• Excellent interpersonal communications skills including customer service orientation and strong listening skills.
• Strong written and verbal communication skills.
• Strong analytical and attention to detail skills.
• Ability to work well under pressure with a high degree of attention to detail.
• Ability to prioritize and organize heavy workload(s) and demonstrate effective time management skills.
• Must have the ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact in a fast-paced/deadline-oriented environment.
• Ability to work quickly and accurately; perform effectively under pressure; meeting multiple and sometimes competing deadlines and make decisions based on regulation(s), company policy(s), knowledge and experience.
• Mathematics and reasoning are constantly used/required on the job.
• Memory and estimating are frequently used/required on the job.
• Problem solving and exercising judgment are frequently used/required on the job.
• Ability to define problems, collect data, establish facts and draw valid conclusions.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer and over the phone for an average of 6-8 hours per day, when necessary. Must be capable of regular, reliable and timely attendance. While performing the duties of this job, the employee constantly works with time constraints and maintains attentiveness, duration and intensity. The employee frequently has routine workflow. The employee frequently exercises flexibility (the ability to shift from one task to another). Guidance, reinforcement, and co-worker support are available frequently.

Working Conditions

Environment: Indoors, a climate-controlled shared work area.

Noise Level: Moderate noise.

Lifting: Standing for extended time periods: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds amount of force frequently and/or 10 pounds constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Vision

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

What We Offer

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out!

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.