Services Coordinator I (Sunny Meadows)

MidPen Housing; Watsonville (CA); On-site; USD 33,916 - 38,145; Full time

Benefits offered by this job

Dental, Vision, Life & Disability Insurance

403(b) Retirement Investment

Employee Education Reimbursement Program

Paid Time Off

Wellness Days

Job summary

A housing nonprofit organization in California seeks a Floating Services Coordinator to deliver community programs and manage outreach for residents. The role requires customer service skills, organizational abilities, and a desire to work with diverse populations. Candidates should be bilingual in English and Spanish, possess a high school diploma, and be comfortable with various tech tools. The position includes a pay range of $24.62 to $27.69 hourly, based on experience and qualifications. Comprehensive benefits are offered.

Qualifications

• Demonstrated customer service orientation and strong relationship-building skills.
• Desire to work with underserved populations.
• Strong attention to detail and organizational skills.

Responsibilities

• Deliver onsite programs to multiple sites that meet internal standards.
• Conduct outreach via door-to-door engagement and other strategies.
• Implement mandated reporting policies and procedures consistently.

Skills

Customer service orientation

Relationship-building skills

Problem-solving skills

Attention to detail

Bilingual in English and Spanish

Education

High School Diploma or GED

Tools

Salesforce

Microsoft Office Suite

Job description

Floating Services Coordinator (Sunny Meadows)

Freedom, California

About MidPen

At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non‑profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity.

MidPen is, once again, proud to be certified as an official Great Place to Work® in 2025.

Property Name: Sunny Meadows (Floating, Multiple Sites)
Property Type: Family

The Floating Services Coordinator plays a vital role in delivering and engaging partners to deliver educational, health and wellness, and asset‑building programming for residents of MidPen properties. The Floating Services Coordinator provides access to and delivers programs such as After School Program, Summer Program, Academic Support and College Readiness Assistance, ESL Program, Health and Education Workshops, Food Security Programs, Nutrition and Physical Activity, Economic Empowerment Program, Workforce Development, Rental Assistance, and Lease Education. This position also leads outreach efforts and plans community events and interactions to build trust and engagement.

Responsibilities:

• Deliver onsite programs to multiple sites that meet internal standards, objectives, and regulatory requirements.
• Conduct outreach via door‑to‑door engagement, phone, email, and other strategies to promote available services.
• Prepare and submit required program documentation for MidPen and external agencies.
• Provide low‑to‑moderate‑level crisis intervention and complete appropriate follow‑up, including mandated reporting.
• Implement all mandated reporting policies and procedures consistently.
• Engage property‑level partners to support partnership goals and collaborate with local community agencies.
• Monitor partner‑provided services and support community meetings with the Property Manager.
• Assess community needs, contribute to property planning, and deliver individualized resident service coordination.
• Maintain accurate records, track service activities regularly, and ensure timely reporting per Services’ policies.
• Participate in team meetings and events, keep supervisors informed, build collaborative relationships, and perform other assigned duties.

Qualifications:

• Demonstrated customer service orientation and strong relationship‑building skills.
• Solid judgment, discretion, and problem‑solving skills when working with residents.
• Desire to work with underserved populations.
• Strong attention to detail and organizational skills and demonstrated ability to work independently.
• Excellent reading, writing, and verbal communications skills and comfortable communicating across language barriers; use of translation apps and services to navigate multiple language needs. Bilingual in English and Spanish required.
• Effectively use Outlook, OneDrive, Teams, Zoom, Salesforce, Microsoft Office Suite, and other technology tools to support interactions with peers and supervisor.
• Satisfactorily pass required background check.
• Must possess a valid California Driver’s License, proof of current auto insurance, and reliable transportation.

Physical Requirements:

• Constantly perform desk‑based computer tasks, frequently sitting.
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds.
• Rarely twist/bend/stoop/squat, kneel/crawl.

Working Conditions:

• Must be available to work 9:00 AM – 6:00 PM, Monday through Friday; a minimum of one but up to two or more evenings until 7:00 PM, and occasional weekends required.
• Ability to travel between multiple sites.

Education and Experience:

• High School Diploma or GED and 1 year of experience and/or training in community development, social services, or related field; progress toward a 2‑year or 4‑year college degree preferred.
• Minimum of one (1) year experience working in any of the following related areas preferred: families, adults, and youth in a diverse population; youth (5‑12 age range) in a classroom or after school setting; older adults/elderly support and service; experience supporting program and service implementation and coordination; experience collaborating with local service providers.

Pay Range: $24.62 – $27.69 Hourly – Pay based on applicable experience and qualifications.

Benefits:

• Dental, Vision, Life & Disability Insurance
• 403(b) Retirement Investment
• Employee Education Reimbursement Program
• FSA for Childcare, Medical, and Commuter Benefits
• EAP Program
• Pet Insurance
• Paid Time Off
• Company Holidays
• Wellness Days

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are committed to providing an inclusive and accessible hiring process. If you need a reasonable accommodation for any part of the application or interview process, please notify your recruiter. Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.