Floating Relationship Banker

First National Bank; Altoona (PA); On-site; USD 32,000 - 48,000; Full time

Job summary

First National Bank is seeking a Floating Relationship Banker to support consumer banking needs and branch leads across the network. You will handle teller and service tasks while identifying opportunities to cross-sell banking products and refer leads to specialists.

The role requires strong customer service, communication, and data-entry skills with attention to regulatory and risk guidelines. Flexibility to work at multiple market locations is expected.

Qualifications

• High School diploma or GED is required.
• Excellent customer service and communication skills.
• Strong organizational, analytical and interpersonal abilities.
• Detail oriented with problem solving and data entry accuracy.
• Proficient with personal computer software and banking tools.
• Experience in a related banking position is preferred.

Responsibilities

• Promotes sales by greeting customers, identifying needs, using leads, and outbound calling.
• Input and maintain referrals and customer records; manage lifecycle of relationships.
• Perform routine teller and operational duties following policies and procedures.
• Work to convert transactions into qualified sales or referral opportunities.
• Adhere to regulatory laws, risk management, and company procedures.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Detail oriented

PC skills

MS Word

MS Excel

Education

High School or GED

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Primary Office Location: 2610 Old Route 220 North. Altoona, Pennsylvania. 16601. Join our team. Make a difference - for us and for your future.

Position Title: Floating Relationship Banker

Business Unit: Retail

Reports to: Varies Based on Assignment

Position Overview:

This position is expected to develop proficiency of basic consumer banking transactions, account servicing, and lending. The incumbent is responsible for the execution of branch leads at the direction of the Manager, consistent execution of all customer transaction requests, and identification of opportunities to convert transactions to qualified sales or referral leads. Incumbent will adhere to all FNB policies, procedures, strategies, and Core Values. The incumbent may be required to work at various locations within the market.

Primary Responsibilities

• Promotes the sales process through greeting customers, identifying customer service and product needs, leveraging sales leads, and outbound calling. Make appropriate recommendations in the selling and cross-selling of Bank products and services. Identifies and achieves individual weekly sales/referral goals set by the Branch Manager. Incorporate FNB digital products and services into customer interactions.
• Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants. Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Performs routine operational duties, including traditional teller transactions and other operational tasks according to established policies and procedures.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
• F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines.Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

0

Skills Required to Perform the Primary Responsibilities of this Position:

Excellent customer service skills

Excellent communication skills, both written and verbal

Excellent organizational, analytical and interpersonal skills

Detail-oriented

Ability to use a personal computer and job-related software

MS Word - Basic Level

MS Excel - Intermediate Level

MS PowerPoint - Basic Level

Experience in a related position.

Knowledge of banking policies, procedures consumer products and services.

Sales and customer service skills.

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.

Physical Requirements or Work Conditions Beyond Traditional Office Work:

Frequent driving (car, van, truck)

Equal Employment Opportunity (EEO):

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.