Floating Personal Banker - Burlington County, NJ

WSFS Bank; Delran Township (NJ); On-site; USD 40,000 - 52,000; Full time

Job summary

WSFS Bank is seeking a Floating Personal Banker to support Medford, Delran and surrounding offices. The role includes opening new accounts, submitting loan applications, assisting with teller transactions, and promoting digital banking services.

You will undergo a 4-6 month training program to learn transaction processing, referrals, and relationship-building techniques, with a base hourly-to-salary progression, and a full-time 40-hour schedule on-site.

Qualifications

• High School Diploma or equivalent is required.
• Must have at least one year of face-to-face customer service experience.
• Previous cash handling experience is required.
• Prior consultative sales experience is required.
• Must have a proven ability to work with customers in an enthusiastic manner.
• Previous experience in a retail sales environment is strongly preferred.
• Must have a proven ability for attention to detail.
• Must have the ability to use and learn multiple banking and software programs.
• Must have proven, excellent customer service skills.
• Must have excellent oral and written communication skills.
• Must possess the ability to market Bank products and services.

Responsibilities

• Open new accounts and submit loan applications.
• Educate customers regarding financial needs and recommend appropriate products and services.
• Comply with bank policies, procedures and regulatory requirements.
• Resolve customer service issues and perform account maintenance requests.
• Promote the bank’s digital banking services.
• Assist customers with teller transactions and process transactions timely and accurately.

Skills

Face-to-face customer service

Cash handling

Consultative sales

Attention to detail

Banking software

Customer service skills

Oral and written communication

Market bank products

Education

High School Diploma or equivalent

Tools

Banking software

Job description

Floating Personal Banker - Burlington County, NJ

Delran Full Time 4A-PB1 Delran, NJ, US

Position type: Full-time, Floating

Location: Medford, Burlington, Willingboro, Moorestown, Delran, Mt. Laurel.

Schedule: Monday - Friday 8am-6pm, Saturday 9am-1pm

On-site

WSFS Bank's Personal Bankers will be responsible for providing products and services to enhance our Customer relationships. The incumbent will get to know their customers, understand and educate them regarding their financial needs, and recommend the appropriate products and services through in-person interactions and outbound calling efforts. This role will be responsible for opening new accounts, and submitting loan applications. The incumbent will comply with Bank policies and procedures, as well as regulatory banking requirements. Personal Bankers will resolve customer service issues and perform account maintenance requests for customers as needed, while also recommending and promoting the Bank’s digital banking services. Additionally, this role will assist Customers with teller transactions, and will be responsible for processing various transactions in a timely, efficient, accurate, and friendly manner.

We provide a continuous learning environment, challenging work and opportunities for advancement. Our Personal Bankers are provided with a series of classroom and hands-on experiences at various banking offices to apply the knowledge and skills learned. Each Associate will be positioned for success over a 4-6 month training period with the necessary knowledge needed to provide stellar service and become an engaged member of the organization. Training covers applications used to conduct transaction processing and account opening, referral techniques, customer service and relationship building. You will also be trained in relationship building methods and referral techniques in order to make the best product and service recommendations for your customers and expand your branch's customer base. This is a full-time 40 hour/week position with a flexible rotating weekly schedule and 2-3 Saturdays per month are required. This schedule can change at any time based on business needs. This position offers a competitive base salary, incentive opportunity, and benefits. The hired candidate must be legally authorized to work in the United States without an employer-sponsored petition for a visa, such as an H-1B visa. WSFS Bank does not intend to file any visa applications in connection with this opening.

• High School Diploma or equivalent is required.
• Must have at least one year of face-to-face customer service experience.
• Previous cash handling experience is required.
• Prior consultative sales experience is required.
• Must have a proven ability to work with customers in an enthusiastic manner.
• Previous experience in a retail sales environment is strongly preferred.
• Must have a proven ability for attention to detail.
• Must have the ability to use and learn multiple banking and software programs.
• Must have proven, excellent customer service skills.
• Must have excellent oral and written communication skills.
• Must possess the ability to market Bank products and services.

Inclusiveness:

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at careers@ wsfsbank.com.

How do you get to be nearly 200 years old in a world that's constantly changing? For us, the answer has always been the same: create a team of Associates who are passionate about serving the community, and success will follow. Our Mission and Values serve as essential reminders about who we are and how we do business. WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.