Floating Manager

NAPA; Naperville (IL); On-site; USD 61,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

NAPA IBS is seeking a Location Manager to lead a company owned Integrated Business Solutions site in Naperville. You will oversee daily operations, meet customer expectations for timely service and value, and apply high performance standards across the team.

You will manage inventory, protect assets, coordinate with vendors, and ensure adherence to IBS programs. Strong leadership, communication, and a focus on customer satisfaction are essential for success.

Qualifications

• HS Diploma or equivalent required.
• Strong communication skills.
• Demonstrated leadership in automotive aftermarket operations.
• Proven ability to coach and build a high performance team.
• Proficiency with Microsoft Office and parts research tools.

Responsibilities

• Cover vacations and call outs across the LA District including Riverside County.
• Assist with inventory and procedure rollouts and special projects.
• Meet with customers daily/weekly/monthly to identify needs and resolve issues.
• Maintain inventory and ensure parts are stocked in correct locations.
• Communicate order status and ensure service level agreements are met.
• Negotiate with vendors, including non-NAPA vendors, for pricing and service.

Skills

Leadership

Communication

Detail oriented

Microsoft Office

POS system

Education

HS Diploma or equivalent

Technical school/college degree

Tools

Fleet management software

Job description

Position Mission:Manages a company owned Integrated Business Solutions (IBS) location or locations. Meet customer expectations of providing timely service and value. Sets high performance standards, and uses Company - training resources to ensure the efforts and accomplishments of employees are recognized.Assumes responsibility for inventory protection, asset management and operational issues, ensures overall cleanliness of the store, stock room and outside areas. Fully supports and implements all NAPA IBS programs. Fosters a positive relationship between the customer and staff through meetings and open discussions.Position Performance Measures:Customer SatisfactionInventory Management/ROIUtilization of available tools for tracking value added items for the customerMaintain and develop local non-NAPA vendor relationshipsResponsibilities:Responsible for covering vacations and call outs throughout the LA District including Riverside CountyHelp with special projects including inventory and procedure rollouts.Meets with the customer on a daily, weekly, monthly and year to date basis to identify needs, problems/concerns and to address them both quickly and effectivelyDevelop good customer relations and maintain a high level of service to the customerRespond timely to customer sales and service questionsUnderstand, interpret and comply with all contract requirements and ensures the operation is meeting customer expectationsGreets customer/technician, demonstrates product knowledge, and quickly understands customer/technicians needs.Maintains customer satisfaction by serving customer, securing right part, and resolving issues.Understands customer/technicians specific needs and requirements.Maintains inventory and ensures parts stocked in correct location.Maintains POS computer abilities by learning and applying how to use catalog and system, practicing asset security/loss prevention controls, and understanding customers pricing matrix.Sources all parts needs for customers by utilizing various approved IBS vendors.Uses non-company approved line codes appropriately.Understands and maintains the buy-out PO process.Maintains all special order information in the Hub system.Understands, and has the ability to input information in, the customers fleet management softwareCommunicates to customer the status of all pending orders.Understands our service level agreements with our IBS customer.Participates in training as needed and required.Performs all other associated tasks as assigned by management.Follows all IBS policies and procedures.Completes all available IBS operations training provided by company.Operational ExcellenceEnsure proper processes and procedures are utilized to minimize inventory shrinkageEnsure merchandise is received in a timely and accurate manner as well as put away in the stockroom in an appropriate mannerCreate a safe work environment, ensuring required hazmat training is completed timelyUnderstand and comply with NAPA and customer company policiesResponsible for inventory to be bar coded and placed in appropriate bin locationsResponsible for returning non-NAPA excess inventoryWork closely with the NAPA District office (District Manager and/or Area Manager) to ensure procurement card controls are in place and enforcedBuild relationships and assist with the negotiation of non-NAPA vendors on pricing, inventory and service and return privilegesExperience, Education, and Abilities:HS Diploma or equivalent requiredTechnical school, and/or college degree a plusStrong communication skillsDetail orientedRequires demonstrated leadership in the automotive after-market industry, preferably an automotive parts department, dealership, jobber, heavy duty and/or fleet establishment.Possess working knowledge of the organization’s store servicesMust possess high character and integrityCapable of providing strong leadership to the operation to create a high performance team; i.e., customer focus, open communication, willingness to coach and provide feedbackPossess personal drive, self-motivation and initiative to accomplish Company goals and objectivesMust enjoy working in a fast-paced setting and possess an ability to remain calm under pressureInsure proper maintenance and protection of Company store facilities, equipment, inventory and all physical assets of the companyHave a willingness and ability to learnPossess analytical problem solving skillsCapable of operating a point-of-sale system and cataloging.Proficient in Microsoft Office and using internet for parts research and sourcingAbility to learn and use customer fleet management softwareFlexibility with working hours, depending on customer and location needs (i.e. emergency overtime related to weather conditions).Travel requiredWork Environment:The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand, walk, talk and hear.The employee is often required to sit and stoop, kneel, crouch, climb and crawl.The employee is frequently required to lift and move product of up to 60 pounds.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.While performing the duties of this position, the employee may be exposed to fumes or airborne particles.The employee must be capable of moving engine blocks, core barrels, and other heavy equipment with moving aids designed to move such items, including hand trucks, barrel dollies, hydraulic lifts, etc.We offer a competitive starting salary of $67945. for this position. Please note that total compensation may vary based on individual skills, experience, and qualifications. We believe in rewarding our employees fairly and encourage candidates to discuss their unique backgrounds during the interview process..Benefits:Health Insurance: Comprehensive medical, dental, and vision plans.Retirement Plan: 401(k) with company match.Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leaveAdditional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs.Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.