Floating General Manager

InTown Lessee Services LLC; Virginia (MN); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Paid PTO (PTO)

Health, dental, vision, life insurance

401(k) with company match

Career growth opportunities

Job summary

InTown Suites seeks a Floating General Manager to oversee property operations when assigned, across a market. You’ll cover for General Managers on off days, vacations, and perform short-term duties such as local marketing and staff training.

You will travel to multiple properties, ensure guest satisfaction, and support financial performance. A background in hotel front-office operations and leadership is essential for success.

Qualifications

• High school diploma preferred.
• Minimum 3 years’ management experience.
• Supervisory experience required.
• Ability to work long hours as business conditions demand.
• Travel 90% of the time to other properties within the market and to the bank.

Responsibilities

• Operate properties in the absence of a General Manager as needed.
• Follow the General Manager Daily Flow when acting as GM.
• Develop expertise on computer operating systems.
• Assist in recruitment of General Managers and other staff.
• Train, develop and support property staff.
• Drive sales through local marketing and calls as directed.
• Ensure and provide excellent guest service.
• Identify and address repairs and maintenance issues.
• Manage life/safety issues and inspections.
• Notify Regional Operations Manager of safety or policy violations.
• Travel to other properties as needed for coverage.

Skills

Guest service

Staff training

Cost controls

Front office ops

Communication

Multitasking

Travel willingness

Education

High school diploma or equivalent

Tools

Front Office systems

Microsoft Excel

Job description

Job Summary

It’s fun to work in a company where people truly BELIEVE in what they’re doing! We’re committed to bringing passion and customer focus to the business.

Home Property Address: 11 Old Oyster Point Road NewportNews, Virginia 23602

Floating General Manager Responsibilities

The Floating General Manager is responsible for the operation of an individual property to which they are temporarily assigned. Assignments to individual properties are made by the Regional Operations Manager to provide coverage to General Managers for off days, vacation days, or other General Manager absences. The Floating General Manager will also be given short-term assignments across all the properties in their assigned market, which may include duties such as local marketing, property staff training, and performing quality assurance improvements as directed by the Regional Operations Manager.

Essential Duties and Responsibilities

• Operates properties in the absence of a General Manager as needed.
• Follows General Manager Daily Flow when acting as a General Manager.
• Develop expertise on computer operating system.
• Assists in recruitment of General Managers and other property staff.
• Training, development and support of property staff.
• Drive sales through sales calls and other local marketing as directed by the Regional Operations Manager.
• Ensure and provide excellent guest service.
• Identify and manage repair and maintenance issues.
• Identify and follow up on life/safety issues and inspection issues.
• Notify Regional Operations Manager immediately of any safety, security and/or violations of policy.
• Notify Regional Operations Manager of any guest concerns.
• Monitor competitors in markets as directed by the Regional Operations Manager.
• Helps meet budgets through effective cost and inventory control.
• Helps properties maximize financial performance.
• Travel and/or overnight stay will be required.

Essential Qualifications

• Possess a valid driver’s license, current auto insurance and a functioning automobile.
• Read, speak, write and understand the English language to interact with guests, staff, handle administrative duties, etc.
• Ability to read, understand and interpret information found in a variety of reports and other internal hotel information.
• Sufficient mathematical skills to prepare forecasts and reports, calculate room revenue, average rate, occupancy percentage and labor costs, count and balance a cash bank, etc.
• General computer proficiency.
• Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, up selling techniques, to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.).
• Possess the knowledge and ability to perform a variety of front office and related positions in response to business conditions.
• Ability to compose and express thoughts in a clear and understandable way to ensure effective communication.
• Ability and flexibility to work long hours on a regular basis and as business conditions demand.
• Ability to manage multiple activities often in stressful situations.
• Ability to organize oneself, and one’s work and the efforts of others.
• Ability to make effective judgments on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems.

Preferred Skills/Credentials/Experience/Education

Any combination of education and experience equivalent to graduation from high school and any other combination of education, training or experience that provides the required knowledge, skills and abilities. High school diploma preferred but not required. Minimum 3 years’ experience in management. Supervisory experience required. Experience levels required might vary based upon the size, volume and character of company Work Environment and Physical Requirements:

Work Environment and Physical Requirements

• Indoor work with hard and carpeted surfaces.
• Standing for up to eight (8) hour shifts.
• Must be able to remain in a stationary position 50% of the time.
• This position is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Extensive use of hands and fingers for manipulation of keyboard, answering phone calls, calculator, copy machine, computer printer and other office productivity machinery.
• May be exposed to extreme weather conditions, cold, heat, rain if at an exterior property.
• Use of computer terminal, which requires extensive eye contact with a video display terminal.
• The person in this position frequently communicates with employees/vendors. Must be able to exchange accurate information in these situations.
• Extensive use of hands and fingers for manipulation of keyboard, answering phone calls (100% of the time).
• Travel 90% of the time to other properties within the market and to the bank. May be required to stay overnight at these locations.

Perks & Benefits

Easy to follow training programs & supportive team throughout the onboarding process Health, dental, vision, life and disability insurance 401k with company match 3 weeks of PTO Sundays off! Mileage reimbursement Weekly payroll Career growth opportunities

Electronic Acknowledgement

When selecting the “Accept” or “Acknowledge” box, I am agreeing that I have read, understand and agree to this policy. The policy is Electronically Countersigned by InTown Suites upon your Acceptance in Workday.

Disclaimer

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by managers/supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

About InTown Suites

InTown Suites is one of America’s largest wholly-owned economy extended stay hotel brands with 196 properties in 22 states. Since 1989, this extended stay brand has experienced high occupancy rates, leading to sustained growth and stability for its employees, even during economic downturns. InTown Suites provides apartment-style suites that are designed for extended weekly, monthly, or even longer stays and includes in-room kitchens with a full-size refrigerator, two-burner stovetop, and microwave. Fully renovated premium suites also provide a brand new kitchen with more comfort and storage for guests. It’s sister brand, Uptown Suites, is the newest way to extended stay with 8 extended stay properties across the country. InTown and Uptown Suites are proud to provide our employees with a culture that embraces and is committed to building a diverse, equitable, and inclusive workforce. Come join our 1,400 (and growing) team members!

Mission

We work hard to live up to our mission and our core values. For us, these are not just words; they are the reason we exist. They’re why we get up in the morning! Therefore, we’re proud to share these with you. Our Mission: We make every guest stay memorable with small gestures that make a big difference. So what does this mean? It means we’re friendly and caring and that we seize opportunities to brighten your day. We want to do good – and do well. Our core values help guide us on this journey.

Core Values

Unexpected Delight – We deliver wow in the now by speaking and acting with warmth and graciousness, constantly delivering through “little things that go a long way.” We make our guests feel special, not just safe. It’s these small, positive moments that surprise people.

Efficiency – Like anyone on a budget, we do more with less. We keep it simple and always consistent and approach everything with clarity and self-discipline. Common sense is key.

Unity – We support one another, celebrate successes, and have each other’s backs. We speak freely, communicate often, and respect one another. Ultimately, we work together in harmony and with a sense of purpose.

Integrity – We do the right thing even when no one is watching. Honor and integrity are everything. We are accountable for our actions and trust each other.

Passion – We go all in! We’re a culture of doers. We’re hungry and driven to make things better, smarter, and easier. We are resilient and resourceful. We love what we do and the value it creates for our guests. Our brand is growing and so is our team! Be a part of the story and enjoy competitive compensation and benefits package including: Weekly pay Exceptional work/life balance Paid Personal Time Off (PTO) Comprehensive training programs Competitive starting salaries Bonus Potential Health, dental, vision, life and disability insurance 401(k) with company match