Floating Customer Support Assistant

Hirebridge; Portland (OR); Hybrid; USD 48,000 - 51,000; Full time

Benefits offered by this job

PTO & holidays

401k matching

Medical/dental/vision $0 premium

Life insurance

Disability insurance

EAP

Pet insurance discounts

Parking & transit

Professional development

Company events

Job summary

Thrive Communities in Portland, OR, is seeking a detail-oriented administrator to support residential properties. The role blends office tasks with on-site collaboration, offering a hybrid schedule and opportunities to engage with resident communications, financial processes, and regulatory compliance.

Candidates should have 3+ years in multifamily housing, be familiar with WA/OR landlord-tenant laws, and adept with Yardi/On-Site systems.

Qualifications

• 3+ years in multifamily housing or property management.
• Knowledge of WA/OR landlord-tenant laws and regs.
• Understanding of AP, month-end financials, notices, and resident accounts.
• Experience with Yardi/CRM, On-Site, and Tenant Tech.
• Proficient in Word, Outlook and Excel.
• AP processing, reviewing financial reports, and notices.
• Strong written and verbal communication.
• Ability to work independently in a remote environment.

Responsibilities

• Resident & Property Support for managers and teams.
• Accounting & Financial Support: AP processes and month-end tasks.
• Compliance & Regulatory Support for state/local housing rules.
• Administrative: reports, invoices, and records management.
• General: multi-property support and prioritization.

Skills

Communication skills

Time management

Organizational skills

English proficiency

Remote work ability

Tools

Yardi/CRM

On-Site

Tenant Tech

Microsoft Word

Outlook

Excel

Job description

Feel Seen at Thrive!

Learn more about Thrive here: thrivecommunities.com/

Pay Range: $35 - $37 per hour

Schedule: Full-time; Monday - Friday. Hybrid schedule with three days working in office and two days working remotely.

Thrive's purpose is to be the most trusted partner in property management by delivering outstanding results for clients, inspiring associate engagement, and elevating living experiences for residents. By cultivating award-winning workplaces, we foster an environment of connection, compassion and fun that our personnel extend to everyday life at their communities. Happy, inspired associates lead to happy, supported residents. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive!

Our Values are simple: Do the Right Thing, Do Work to be Proud of, and Be a Great Place to Work.

Voted one of Washington and Portland's best workplaces for several consecutive years, Thrive builds on its culture by offering the following benefits:

• 34 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, and Paid Birthday)
• Employer matched 401k retirement plan
• May be eligible for earned Leasing Commissions
• $0 premium medical, dental, and vision insurance effective 1st of the month following your start date
• Fully covered Long-term disability insurance for associates
• Fully covered life insurance policy for associates with supplemental life insurance options
• 24/7 Everyday Assistance Program (EAP)
• Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance
• Pet Insurance discounts
• Parking & Transit Commuter Benefits
• Annual professional development reimbursement
• Training opportunities and career progression/growth plans
• Company-wide parties and events

Job Responsibilities

• Resident & Property Support
  • Provides administrative and operational support to Community Managers, Regional Management, and other property teams as needed.
  • Serves as a resource for onsite teams by assisting with resident, accounting, and administrative questions and tasks.
  • Assists with resident communications, including preparation and distribution of required notices and other resident correspondence.
  • Reviews resident and property information for accuracy and identifies discrepancies or items requiring follow-up.
  • Supports the processing and tracking of resident notices, move-outs, lease-related documentation, and other resident account activity.
  • Maintains confidentiality and handles sensitive resident, financial, and company information appropriately.
• Accounting & Financial Support
  • Assists with Accounts Payable processes, including reviewing, coding, entering, and processing invoices for payment.
  • Assists with month-end financial procedures, including preparing and reviewing variance notes, preliminary financials, and supporting documentation.
  • Reviews property financial reports and assists with identifying discrepancies, missing information, and unusual activity.
  • Reviews accounts receivable information and assists with identifying outstanding balances or items requiring follow-up.
• Compliance & Regulatory Support
  • Maintains a strong working knowledge of Washington and Oregon landlord-tenant laws and regulations.
  • Assists property teams with understanding and following applicable state and local housing regulations and company policies.
  • Prepares and reviews resident notices and other communications for accuracy and compliance with local requirements.
• Administrative
  • Updates required reports and tracking tools and provides accurate information to property teams and leadership.
  • Organizes and files applicable reports, invoices, resident documentation, financial records, and other paperwork.
  • Assists with audits, reporting requests, and other administrative projects as assigned.
  • Assists with data entry and updates to Yardi, On-Site, and other company systems.
• General
  • Performs any additional duties assigned by direct manager or the Regional Manager/Director of the property being supported.
  • Supports multiple properties and teams as needed and adjusts priorities based on business needs.
  • May occasionally be required to report to different Thrive office or property locations for meetings, training, or other business needs.

Desired Skills and Experience

• 3+ years of experience in multifamily housing or property management.
• Working knowledge of Washington and Oregon landlord-tenant laws and regulations.
• Strong understanding of multifamily property management operations, including Accounts Payable, month-end financials, variance notes, preliminary financials, resident notices, and resident account processes.
• Intermediate to advanced experience with Yardi/CRM, On-Site, and Tenant Tech.
• Proficiency in Microsoft Word, Outlook and Excel.
• Accounts Payable experience, including reviewing, coding, entering, and processing invoices.
• Experience reviewing property financial reports and identifying discrepancies or variances.
• Experience preparing or reviewing resident notices and other compliance-related documentation.
• Strong written and verbal communication skills.
• Ability to work independently in a remote environment while maintaining strong communication and accountability.

Desired Competencies

• Highly detail oriented with the ability to provide accurate and timely reports and information.
• Comfortable working in a fast-paced, customer service-oriented environment.
• Ability to interpret and understand tenant file information and complex documents such as regulatory agreements and program regulations.
• Ability to identify discrepancies, research issues, and determine appropriate next steps.
• Kind, thorough, and clear in communication with residents, vendors, home office departments, ownership, and leadership.
• Respectful and understanding of diverse, cultural and socio-economic backgrounds.
• Communicates effectively, builds trust, and addresses community challenges with cultural awareness and equity.
• Performs duties under pressure and with the ability to meet competing deadlines.
• Takes instructions and feedback from supervisors and is able to follow direction, learn, and grow with a positive outlook.
• Exercises strong problem-solving skills.
• Interacts with co-workers, supervisors, guests, and the public in a professional and pleasant manner.
• Strong time management, organizational, and prioritization skills.
• Strong attention to resident satisfaction and retention.
• Ability to read, write, speak and comprehend English using correct grammar and punctuation.
• Ability to effectively communicate in person, via phone, email, and through virtual platforms.

Physical Requirements

• Stand, walk or sit alternatively depending on the specific needs of the day.
• Prolonged periods of sitting at a desk and working on a computer.
• Occasional need to perform the following physical activities:
  • Bend/Stoop/Squat
  • Climb stairs
  • Push/Pull
  • Reach above shoulder
• Lifting occasionally up to 25 lbs.
• Must be able to commute to the designated office location on scheduled in-office days.

Equal Employment Opportunity

Diversity is celebrated at Thrive as we believe it makes us a better company. Our hope is that each associate feels welcomed, respected, and appreciated for their unique contributions. From our hiring practices, performance reviews, raise decisions, and opportunities for promotions, Thrive follows consistent and fair practices to ensure all Thrive employees and potential employees have an equal opportunity for employment and advancement based on merit, and are not discriminated against because of race, color, religion, national origin, age, sex, veteran status, pregnancy, childbirth, pregnancy-related conditions, disability, gender, gender identity, sexual orientation, or on any other legally protected basis. Our Human Resources department works with teams to make reasonable accommodations for those that require assistance in being able to participate in the interview process or meet the requirements of their position.

Background Check & Drug Screen Policy

• Thrive Communities conducts background checks and drug screens for onsite property associates after the conditional offer of employment is accepted, in compliance with applicable federal, state, and local laws. Candidates will be asked to authorize these screenings and results will be reviewed by a designated HR representative. For questions about what will be reviewed on the criminal history, please contact [e-mail].
• The 4-panel drug screen tests for the following:
• Amphetamines including Methamphetamine
• Cocaine Metabolites
• Opiates including Codeine and Morphine
• Phencyclidine ("PCP")

Thrive Communities reserves the right to modify this policy at any time without notice.