Floating Assistant Community Manager – Weehawken, NJ

Jerseydigs; Weehawken (NJ); Hybrid; USD 55,000 - 59,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Paid time off

Housing discount at Greystar-managed A

Sabbatical program

401(k) with company match

Job summary

Greystar is seeking a Floating Assistant Community Manager to support multiple residential communities, assisting on-site managers and ensuring resident satisfaction. The role adapts to changing communities, scopes, and supervisory structures to drive operational success.

The ACM will quickly learn community specifics, including unit mix, amenities, and market conditions, to contribute to property performance and resident experience. Geographic assignments may shift as needed.

Qualifications

• Bachelor’s degree preferred in Business Management, Real Estate, Hospitality or related field.
• 1-3 years minimum of relevant experience in property management, sales, marketing, and customer service.
• Strong customer service and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Understanding of lease terms and collections.
• Excellent communication, conflict resolution, and customer service skills.
• Ability to adapt to different property environments and work independently.

Responsibilities

• Assist in the day-to-day operations of multiple properties, ensuring compliance with policies.
• Oversee property maintenance, vendor relationships, and service contracts.
• Serve as a point of contact for residents, addressing inquiries and concerns.
• Organize and coordinate community events to foster engagement.
• Assist in the leasing process, including tours, applications, and lease docs.
• Collaborate with marketing to promote available units and amenities.
• Support financial processes, including rent collection and budgeting.
• Handle administrative tasks and reporting as needed.
• Conduct periodic property inspections for safety and standards compliance.

Skills

Customer service

Interpersonal skills

Organizational skills

Multitasking

Communication skills

Conflict resolution

Independent work

Education

Bachelor’s degree in Business Management, Real Estate, Hospitality or related field

Tools

Entrata

Yardi

OneSite

Job description

About Greystar

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

Job Description Summary

The Floating Assistant Community Manager (ACM) plays a pivotal role in supporting the effective management and operations of multiple residential communities within Greystar. This dynamic role involves providing assistance to on-site Community Managers, ensuring a positive experience for residents or tenants, and contributing to the overall success of our properties.

The Floating ACM will need to promptly learn the community specifics, including unit mix, amenity package, sub-market conditions, PMS reports, client specifications, etc. The geographic scope of the role, as well as supervisors, and assignments can change at any time.

Job Description

Community Operations

• Assist in the day-to-day operations of multiple properties, ensuring compliance with company policies and procedures.
• Oversee property maintenance, vendor relationships, and service contracts.

Resident or Tenant Relations

• Serve as a point of contact for residents or tenants, addressing inquiries, concerns, and facilitating positive interactions.
• Organize and coordinate community events to foster a sense of community and resident engagement.

Leasing and Marketing Support

• Assist in the leasing process, including conducting property tours, processing applications, and managing lease documentation.
• Collaborate with the marketing team to promote available units and community amenities.

Financial Management

• Support financial processes, including rent collection, budget tracking, and expense management.
• Work closely with the accounting department to ensure accurate and timely financial reporting.

Administrative Tasks

• Handle administrative duties such as answering phones, responding to emails, and maintaining organized and up-to-date records.
• Support the preparation of reports, presentations, and other documentation as needed.

Property Inspections

• Conduct regular inspections of properties to ensure they meet company standards and address any maintenance or safety concerns.

Compliance

• Stay informed about local, state, and federal regulations related to property management and ensure compliance.
• Assist in the implementation of policies to maintain a safe and secure environment.

Training and Development

• Participate in training programs and stay updated on industry best practices.
• Support the professional development of on-site property management teams.

For California Only

The Assistant Community Manager or Leasing Manager must review all completed move in files prior to submission to the Community Manager for review and approval.

Basic Knowledge & Qualifications

• Bachelor’s degree from an accredited college or university preferred in Business Management, Real Estate, Hospitality or related field.
• 1-3 years minimum of relevant experience that demonstrates the application of property management, sales, marketing, and customer service background sufficient to manage the day-to-day operation of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports, increase sales revenues, and coordinate the work of a team.
• Strong customer service and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Understanding of lease terms and lease enforcement, including collections.
• Excellent communication, conflict resolution, and customer service skills.
• Ability to adapt to different property environments and work independently.

Specialized Skills

• Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions.
• Incumbents must have valid driver’s license to drive a golf cart on property.
• Proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents.
• Strong proficiency in using property management software, preferably Entrata, Yardi, or OneSite.

Travel / Physical Demands

• Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.
• Incumbents must be able to physically access all exterior and interior parts of the property and amenities.
• Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance.
• Rare or occasional travel may be required to attend business meetings, training classes, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

Compensation

The hourly range for this position is $40.00 – $43.00.

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.

Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service, and every 5 years thereafter.
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000, including adoption or surrogacy.
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.

Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.