Floating Assistant Branch Manager II

WSFS Bank; Wilmington (DE); On-site; USD 48,000 - 80,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Paid holidays

Job summary

WSFS Bank is seeking an Assistant Branch Manager in Wilmington to partner with the Retail Office Manager and drive sales and service excellence. You will actively serve customers and lead coaching sessions while coordinating with Mortgage, Wealth and Lending teams to strengthen relationships.

You’ll oversee branch operations, scheduling, and business development efforts, ensuring a high level of customer satisfaction and engagement among Associates.

Qualifications

• Bachelor’s degree or equivalent experience in retail banking.
• Minimum of 3 years of management or supervisory experience in retail banking.
• Previous consultative sales experience.
• Experience in branch operations, including procedures, policies, control, and regulations.
• Strong knowledge of deposit and retail loan products; familiarity with business lending.
• Knowledge of financial fundamentals, including computation of interest and monthly payments.
• Strong knowledge of teller operations and processing.
• Excellent verbal and written communication and presentation skills.
• Proficient in basic computer skills.

Responsibilities

• Direct activities within the branch to accomplish sales and service objectives and strengthen customer relationships.
• Personally serve customers in addition to performing management duties and coaching sessions.
• Lead business development activities and coordinate with WSFS Mortgage, Wealth, Commercial Lending, and other departments.
• Oversee branch operations and scheduling; foster engagement among branch Associates.
• Partner with various departments to grow and attract new customers while maintaining the current base.

Skills

Leadership

Sales & service

Customer relations

Coaching

Retail banking

Communication

Education

Bachelor’s degree in retail banking

Job description

Job Description

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it’s our mission and our purpose.

The Assistant Branch Manager will partner with the Retail Office Manager in directing activities within the branch to accomplish sales and service objectives in order to enhance customer relationships and attract new customer while maintaining the current customer base. This role will be responsible for personally serving customers in addition to performing regular management duties such as monthly coaching sessions, directing business development activities, overseeing branch operations, and scheduling, among other office duties. The incumbent will provide a high level of customer service and foster an environment of engagement amongst the branch Associates. In addition, this role will be responsible for partnering with various branch departments, such as WSFS Mortgage, WSFS Wealth, Commercial Lending, and other areas to further strengthen and grow customer relationships.

The incumbent must be flexible with scheduling. The schedule is a 40 hour work week including 2-3 Saturdays a month. This schedule can change at any time based on business needs.

Minimum Qualifications

• Must have a Bachelor’s degree or equivalent experience in retail banking.


• Must have minimum of 3 years of management or supervisory experience in a retail banking environment.


• Must have previous consultative sales experience.


• Previous experience in branch operations, including procedures, policies, control, and regulations is required.


• Must have a strong knowledge of deposit and retail loan products; familiarity with business lending products.


• Must have knowledge of financial fundamentals, including computation of interest and monthly payments.


• Must possess a strong knowledge of teller operations and processing.


• Strong verbal and written communication skills and presentation skills are required.


• Must be proficient in basic computer skills.

Salary Range

$48,416.00 - $79,541.75

Individual base pay may vary on additional factors such as the candidate’s experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs.

In addition to base salary, WSFS Financial Corporation (WSFS) and its subsidiaries may offer eligible Associates discretionary and formula-based incentive and retention awards. WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays. Benefit offerings are subject to eligibility requirements, legal limitations, and may vary based on an Associate’s location and employment status. For more information about Associate benefits, please visit https://www.wsfsbank.com/about/careers/

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at [e-mail].

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.