Floater (Full Time) - Lake Highlands

Prosperity Bank; Dallas (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Prosperity Bank is seeking a Floater (Full Time) at Lake Highlands in Dallas, TX. The role covers teller and customer service duties across multiple locations, requiring strong cash handling, account maintenance, and problem resolution for a wide range of banking services.

The Floater supports customers with deposits, withdrawals, loan payments, and account questions, and collaborates with Branch teams to provide excellent service and cross-sell bank products.

Responsibilities

• Assists customers with deposits and withdrawals and opens, closes, or maintains accounts.
• Provides teller services including cash handling, transfers, and payment processing.
• Answers customer questions and resolves problems related to bank services.
• Cross-sells bank products and services to meet customer needs.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Floater (Full Time) - Lake Highlands

BANKING RETAIL SUPPORT ASSOC Full Time Floater Dallas, TX, US

2 days ago Requisition ID: 11310

Prosperity Bank is an Equal Opportunity Employer.

POSITION PURPOSE

Responsible for performing a broad variety of financial services as needed at multiple locations including teller functions, (deposits, withdrawals, loan payments, cashiers’ checks, money orders, and cash advances), Customer Service functions (opening and closing accounts, renewing certificate accounts, and assisting customers with bookkeeping and checking account problems, answer customer questions regarding Bank services provided and performs a variety of account maintenance), and Customer Advocate functions (courteously and promptly resolves customer questions or problems, assists customers with all telephone inquiries regarding bank accounts and bank services, completes appropriate documentation to complete customer transactions). Cross sells services as required. Responsible for providing excellent customer service and maintaining strong professional relationships.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Assumes responsibility for the effective and professional performance of financial service functions.

• Presents and explains Bank services and products to clients and assists in meeting their financial needs including the following: opening, closing, and maintaining all checking, savings, time deposits, IRA’s, safe deposit boxes, and savings bonds
• Answers questions and solves problems for clients by listening to problems, collecting data, securing answers.
• Assists clients with disputes involving Bank online, Master Money, ATM services, or deposit accounts.
• Tele-consulting
• Meets goals set on scorecard

Assumes responsibility for the efficient, effective, and accurate performance of Teller functions.

• Represents the Bank in a courteous and professional manner.
• Receives deposits in person or by mail.
• Receives loan payments in person or by mail. Properly computes interest.
• Processes cash advances, travelers’ checks, cashiers’ checks, money orders, government bonds, and similar transactions.
• Disburses cash or check withdrawals in person, by telephone, or by mail.
• Processes transfers.
• Opens and closes computer terminal accounts daily. Processes assigned cash and transactions and balances at end of day.
• Receives and processes payroll deduction starts, stops, and increases.
• Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.
• Has no more than one proof error within a 30-day period
• Follows Teller procedures consistently

Assumes responsibility for the effective and professional performance of financial service functions in the Call Center. (Lubbock Division only)

• Assists customer with all inquiries involving checking, savings, certificates of deposit, IRA, loan, business, and trust accounts.
• Performs file maintenance and account changes as needed.
• Assist customers with Bank on Call, Bank online, and Debit/Tillie card services.
• Performs research needed to resolve customer account issues.
• Maintains files for each customer assisted.
• Researches and resolves problems with customer accounts.
• Meets goals set on scorecard
• Other duties include working with wire transfers, interest rate inquiries, safe deposit boxes, error resolution, deceased customers, lost or stolen account related items or information and forged or fraudulent activity, and teller services

Assumes responsibility for establishing and maintaining effective, professional business relations with customers.

• Ensures that customers' requests and questions are promptly resolved.
• Operates online teller terminal. Provides in person, by telephone, or by mail, information that customers may authorize concerning their account status.
• Receives and processes new customer accounts and changes to existing accounts.
• Receives and processes changes of name, addresses, and other account information as needed.
• Maintains privacy of customer account information.
• Ensures that the Bank's quality reputation is maintained and projected.

Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.

• Assists area personnel as required.
• Keeps supervisor informed of area activities and significant problems.
• Completes required reports and records accurately and promptly.
• Attends meetings and training classes that may be held on weekday, evenings, and/or Saturdays

Assumes responsibility for related duties as required or assigned.

• Actively and professionally cross sells Bank services.
• Performs related clerical duties as needed.
• Ensures that work area is clean, secure, and well maintained.
• Performs research and NSF duties as needed.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this job description amended at any time.

SUPERVISORY RESPONSIBILITIES

This role has no supervisory responsibilities.

PERFORMANCE MEASUREMENTS

• Teller functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.
• Cash is balanced and any discrepancies promptly resolved. A balancing record that meets established standards is maintained.
• Good business relations exist with clients. Client problems and inquiries are courteously and promptly resolved.
• Good working relationships and coordination exist with area personnel and with management. Assistance is provided to other Tellers and staff as needed. Supervisors are appropriately informed of area activities.
• Required reports and records are accurate, complete, and timely.
• Consistently strives to develop new client relationships as well as strengthen existing client relationships by identifying opportunities to sell Bank products and services.
• The Bank’s professional reputation is maintained and conveyed.