Float Teller (Malden branch)

M&T Bank; Malden (MA); On-site; USD 28,000 - 42,000; Full time

Job summary

M&T Bank in Malden, MA is looking for a Float Teller to support branch staff across multiple locations. You will engage customers, demonstrate digital features, process transactions accurately, and help with lobby management to deliver outstanding service.

Travel between branches is expected as part of the role; you will balance cash, log customer interactions, and collaborate with banking partners to address customer needs in a fast-paced retail environment.

Qualifications

• High school diploma or GED with 6 months customer service, data entry, or cash handling experience.
• Ability to travel between branches as needed.
• Strong verbal and interpersonal communication skills.
• Proven exceptional customer service and organization.
• Solid time management and prioritization skills.
• Proficient with internet-based technology.

Responsibilities

• Provide differentiated customer experience and meet needs with solutions.
• Demonstrate digital features and identify self-service opportunities.
• Engage in lobby management and greet customers.
• Balance and process transactions accurately per policy.
• Triage escalated account issues and log complaints.
• Introduce customers to the appropriate banking partner.
• Handle branch ops like cash ordering, vault, ATM, and wires.
• Perform customer/account maintenance tasks promptly.
• Complete AML/KYC activities and comply with controls.
• Support belonging and uphold the M&T Bank brand.
• Assist with audits and regulatory requests when needed.
• Carry out other duties as assigned.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Organization

Data entry

Cash handling

Travel flexibility

Education

High school diploma or GED

Job description

Overview

As a Float Teller, you will specialize in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner. Float tellers will frequently travel to different branches within a designated area to assist branch staff as needed.

Primary Responsibilities

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunity and provide introduction to appropriate banking partner.
• Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities

The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.

Managerial/Supervisory Responsibilities

Not Applicable

Education and Experience Required

• High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience
• Ability to easily travel between branches on an as needed basis
• Proven verbal communication skills
• Proven interpersonal skills
• Proven ability to demonstrated exceptional customer service
• Well-organized
• Proven time management skills
• Proven prioritization skills
• Proficient with internet user-level technology

Education and Experience Preferred

• Bilingual based on branch needs

Physical Requirements

• Ability to stand for long periods of time
• Prolonged use of hands and fingers
• Ability to lift light to heavy objects weighing 5lbs – 30 lbs.
• Ability to read fine print
• Ability to interact with customers in an open face to face work environment

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.00 - $30.41 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Malden, Massachusetts, United States of America