Float Teller

UniBank for Savings; Worcester (MA); On-site; USD 24,796 - 28,929; Full time

Job summary

UniBank for Savings seeks a Float Teller for its Worcester Polar Park branch. This role involves providing exceptional customer service, processing transactions, and ensuring compliance with bank policies.

The ideal candidate will have strong customer service skills, a high-school diploma, and the ability to handle challenging situations. Compensation includes a competitive base hourly rate of $18.00 to $21.00, influenced by skills and experience.

Qualifications

• Good verbal, math and customer service skills are essential.
• Ability to handle challenging customer situations with poise.
• Clerical accuracy and attention to detail are required.

Responsibilities

• Provide efficient and pleasant service while performing teller functions.
• Process all teller transactions quickly and accurately.
• Cross sell products and ensure customer needs are met.
• Verify all transactions and prove cash drawer at shift end.
• Participate in community and networking events.

Skills

Customer service skills

Verbal communication

Mathematical skills

Detail-oriented

Education

High-school diploma or equivalent

Job description

We have a Unique opportunity to join our Branch team as a Float Teller based in our Worcester Polar Parck branch. We are group of talented, professional individuals passionate about supporting our customers and co-workers. We’re looking for someone who thrives in a position where delivering exceptional customer service is expected, who gets excited about learning new things, and wants to work in an environment where no two days will ever be the same. If being part of a team that gets to make a difference in their community is what you have been looking for – then come join us!

Position Overview

As a Teller, you will act as the primary front-line contact with our customers. You will provide accurate, efficient and pleasant service while performing all teller-related functions and presenting a friendly, professional image.

Primary Accountabilities

• Continually exceeds customer service expectations by offering excellent service, including greeting customers, smiling, using their name and building rapport with customers designed to generate customer loyalty.
• Services customers by processing all teller transactions quickly with minimal or no errors according to bank policy and procedures.
• Cross sells products and services and makes appropriate referrals to other staff members and departments to ensure customer needs are met.
• Demonstrates basic product knowledge, including handling customer inquiries as needed.
• Organizes and sets up workstation, including computer opening procedures, cash ordering and supplies.
• Verifies all transactions and proves cash drawer upon completion of assigned shift to ensure compliance with UniBank Teller Standards. Seeks assistance as needed to resolve proof discrepancies.
• Performs clerical duties including transaction and branch proof documentation. Processes night drop work as assigned.
• May assist the ATM Custodian with cash replenishment, ATM proof, and ATM maintenance and troubleshooting.
• Participate in community and networking events.
• Responsible for complying with on-site operational compliance, internal controls, security policies and procedures, assuring compliance with all laws, regulations and corporate policies including BSA reporting, CRA, and Regulation CC.
• Other duties as assigned.

Knowledge, Skills, Education and Work Experience

• High‑school diploma or equivalent required.
• Must have good verbal, math and customer service skills, possess clerical accuracy and be detail oriented.
• Demonstrated ability to handle challenging customer situations with poise and tact.
• Cash handling and customer service experience required.
• Ability to work a flexible schedule necessary.
• Valid driver's license used to travel between Unibank branch locations.

Compensation

UniBank is committed to fair, competitive, and market‑informed pay for our employees. The estimated base hourly rate range for this position is $18.00/hr to $21.00/hr. Final hourly offer will be determined based on a particular candidate’s unique combination of factors such as skills, education, experience and certifications. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current employees as part of any final offer. UniBank supports the internal growth and development of our employees and so it is rare to have an initial employment offer at the top of a position’s pay grade. As a candidate, you are encouraged to have an open conversation with the hiring team regarding any compensation and benefit related questions.

Legal and Equal Opportunity

This position is not subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.