Float Sales & Service Representative (Part-Time Teller)

First Citizens Bank; North Augusta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

First Citizens Bank is seeking a Sales and Service Representative for our Georgia branch. You will handle transactions, assist customers with inquiries, and educate customers on bank capabilities and tools.

Your role includes identifying and referring sales opportunities to partners and supporting branch sales goals. The position emphasizes strong customer service, effective communication, and teamwork, with adaptability to shifting priorities and a fast-paced banking environment.

Qualifications

• Customer service experience and ability to engage customers to assess needs and provide solutions.
• Strong communication and interpersonal skills to interact confidently with customers and colleagues.
• Ability to adapt to changing priorities and work in a fast-paced environment.

Responsibilities

• Service standards: foster partnerships delivering value for customers and colleagues.
• Initiate conversations to uncover sales or referral opportunities.
• Listen and ask questions to understand customer needs and take prompt actions.

Skills

Customer Service

Communication

Teamwork

Adaptability

Flexibility

Agility

Education

High School Diploma or GED

Job description

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch.

Facilitates customer awareness and education of bank capabilities, tools, and resources.

Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.

The successful candidate will demonstrate:

Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation

Customer Service Skills: Demonstrates professionalism and empathy in customer interactions

Adaptability: Has the ability to learn and adapt quickly to new information and technology

Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships

Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently

Agility: Able to process information and move quickly through problem resolution

Responsibilities & Qualifications

Duties & Responsibilities: Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for ways to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.

Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

• Financial literacy


• Knowledge of retail banking products and services

Additional Skills:

• Customer Service Skills


• Communication


• TeamWork

Qualifications: Minimum Required Education and Experience: High School Diploma or GED and 6 months customer service

Preferred Area of Experience: Sales

Required Licenses or Certifications: Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided.

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at benefits.